We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more
Company details
- #11 of 11 best companies in Telecommunications Contractor
- #43 of 50 best companies in Phone and internet services
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
Great
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Great company been using for 4 years…
Great company been using for 4 years now for both our business and never had any complaints.
It's very effective as most of the times when we travel the lines are redirected to our mobile phones making it very efficient to stay in touch with our clients.
Great support from Abbey in setting up the line and helping us to organise everything in very short time.
Highly recommended company in terms of service and support.
19 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your fantastic review! We're thrilled to hear that you've been enjoying our service for the past 4 years and that the call redirection feature has made staying in touch with clients so efficient. It’s also great to know that Abbey was able to assist you with setting up everything so quickly. If you need anything else, we're always here to help! 😊
Excellent Customer Service - Thanks to George!
I’ve had a fantastic experience with Switchboard Free, especially thanks to the outstanding support from George. I encountered several issues with my account, including call redirection and billing concerns, but George worked tirelessly to resolve everything quickly and efficiently. He was professional, patient, and went above and beyond to ensure my service was working perfectly.
George also helped me adjust my plan to better suit my needs and arranged a refund for an accidental top-up. His attention to detail and proactive approach made all the difference.
If you’re looking for a reliable VOIP service with great customer support, I highly recommend Switchboard Free, and I’ll definitely be sticking with them thanks to George’s excellent service.
Thank you, George!
18 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for sharing your experience with us! We're thrilled to hear that George was able to resolve your issues quickly and provide such excellent service. It's always our goal to ensure our customers are taken care of, and we're glad to know George's support made a difference for you. If you ever need assistance again, don't hesitate to reach out! 😊
Great Service
Great service and the customer support has been excellent.
18 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks so much for your kind words, Ali! We're thrilled to hear that you're enjoying the service and that our customer support has met your expectations. If you ever need anything else, feel free to reach out—we're always here to help! 😊
DO NOT TRUST THIS COMPANY
Cancelled my subscription they took six months payments after I cancelled and have tried to use a technicality saying I emailed from a different email address to cancel my policy. companies that treat customers like this should be ashamed of themselves. It’s a shame because it was a good service and I would’ve used them again. This is what happens when bad managers don’t see the bigger picture and look after their customers.
18 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
We’re sorry to hear about your experience, and we understand your frustration. The reason we require cancellation requests to come from the registered email is to protect our customers—it ensures that no one else can cancel an account without proper authorisation. This is outlined in our Terms & Conditions, and is solely for the protection of our customers.
We did reach out for further details to verify your request, but unfortunately, we didn’t receive a response, which is why the account remained active. However, we did refund the most recent payment as a goodwill gesture.
We appreciate your feedback and are sorry to see you go. If you’d like to discuss this further, we’d be happy to help—please reach out to our support team.
Best,
The SwitchboardFREE team
Awesome Service
Quick, efficient and friendly....Laura understood exactly what we needed, star!!!
14 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your kind review! We're delighted to hear that Laura provided quick, efficient, and friendly service. We'll be sure to pass along your lovely feedback to her! ⭐ If you ever need any further assistance, don't hesitate to reach out—we're always happy to help! 😊
Best wishes,
The SwitchboardFREE team
Fantastic service
I have transferred my business number across to Switchboard Free. The whole process was fast and efficient. A big thanks to Laura and Sharon for helping me through this process.
13 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful review! We're thrilled to hear that your number transfer was smooth and efficient. Laura and Sharon will be so pleased to know they could assist you! If you ever need any further support, don’t hesitate to reach out—we’re always happy to help. 😊
Best wishes,
The SwitchboardFREE team
Excellent service with very helpful…
Excellent service with very helpful staff. George is particularly supportive and has found solutions to every of my problem. Very patient!
12 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your kind words, Elizabeth! We're so glad to hear that George was able to support you and find solutions to your problems. We’ll be sure to pass along your appreciation! If you ever need anything else, we’re always happy to help.
Best wishes,
The SwitchboardFREE team
Great Customer Service
I called the customer service team today & spoke with Katie. I had a few queries/items I needed some help with & Katie was able to help with everything in an efficient and friendly manner. Additionally there was a very short wait time when calling the customer service team.
Great Customer Service
11 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks so much for your review, Luke! We're really happy to hear that Katie was able to help you quickly and efficiently. We always aim to make things as smooth as possible, so it’s great to know you had a positive experience. If you ever need anything else, just give us a shout!
Best wishes,
The SwitchboardFREE team
Curate's egg
Great for calling from my PC to land-lines and mobiles. The android app will not work on my Android v10 smart phone which is an unnecessary restriction. Bah-humbug.
31 January 2025
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your feedback! We're glad to hear that you find our service great for calling from your PC. We apologise for the inconvenience caused by the app not working on your Android v10 device. The app currently requires Android 12 or newer to function as intended. We understand this may be frustrating.
If you need any assistance or have further questions, feel free to reach out!
Best wishes
The SwitchboardFREE team
Very good customer service
I spoke to Laura, who was exceptional, she was patient, clear, not pushy, she gave me all the options I needed and did not try and sell me what was not required. I was very impressed by her and the company as a whole, prices are reasonable and transparent and they offer a lot for what you get. I highly recommend this company so far, I will give an update as I use the service for longer.
5 February 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Brenda! 😊 We're delighted to hear that Laura provided such a helpful and transparent experience. We pride ourselves on offering great service without the pushy sales approach. We appreciate your recommendation and look forward to hearing how you get on with our service!
Best wishes,
The SwitchboardFREE team.
Amazing service in solving an issue…
Amazing service in solving an issue where I had switched phones and also wanted to amend my greeting. I spoke with Katie Mcsweeney who was brilliant and did not leave my side until the issue was resolved. I have been with SBF nearly two years and never had an issue, amazing customer care.
22 January 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Marcus! We’re delighted to hear that Katie was able to provide such great support and help resolve your issue. It’s fantastic to know you’ve been with us for nearly two years and have had such a positive experience. We’ll make sure Katie gets the recognition she deserves for her brilliant work! If there’s anything else you need, we’re always here to help.
Best regards,
The SwitchboardFREE Team
Bait and Switch…
Went throught he order process to fail at the checkout, when I explained on Livechat I was told the FREE voipphone which was in my cart wasnt available for the econmy package (also in my cart) - was asked to send a screenshot, which I did. Was simply told
"I have just checked with our sales team and I'm afraid this isn't an active offer so has been raised with our technical team to see how this has happened.
I can of course update the account for you but if you would like the economy plan then I'm afraid the handset isn't included"
I thought this type of bait and switch tactic was behind us.
22 January 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Hi Andy,
Thank you for taking the time to share your feedback. We’re really sorry for the confusion and frustration caused during your order process.
To clarify, a free VoIP phone isn’t something we offer with our economy plan. We understand how this situation might feel disappointing, and we’re currently investigating how the phone appeared in your cart at checkout. While this isn’t something we can honour, we’re taking steps to ensure it doesn’t happen again.
We appreciate your understanding, and if you’d like to discuss this further then please do get in touch.
Best regards,
The SwitchboardFREE Team
We've recently started with Switchboard…
We've recently started with Switchboard free and so far everything has been smooth and easy. Customer care is easy to get hold of for any questions and the staff are polite and friendly (and happy at work) which counts for a lot when it comes to knowing you're in good hands
8 January 2025
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Stephen! We're thrilled to hear that your experience with SwitchboardFREE has been smooth and that our customer care team has made such a positive impression. Our staff truly takes pride in what they do, and it's great to know that their friendliness and approachability have stood out to you. If you ever need assistance or have any questions in the future, don't hesitate to reach out—we're always here to help!
Kind regards,
The SwitchboardFREE team
This site is misleading
This site is misleading. Signed up for £5 a month and was billed £47.95
No response to customer service emails. AVOID
14 January 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
When signing up for our services online, the 0800 number package is advertised as 99p for the first month and £15 per month thereafter. Additionally, the call recording feature was activated, which is an optional add-on costing £14.96 per month. Once you let us know it wasn’t required, we promptly refunded the charges for this feature.
To further assist, we’ve also waived our standard 90-day term and allowed your account to be closed early. Our team has been in touch to resolve this matter and ensure you’re satisfied with the outcome.
If you’d like to discuss this further, feel free to reach out at 0203 189 1213.
Kind regards,
The SwitchboardFREE team.
This has got to be the most unfit for…
This has got to be the most unfit for purpose service I've ever used. Had to contact them at the beginning as no calls were coming through, it worked for a day then reverted back to the app failing to notify me of incoming calls. Very very poor.
8 January 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for sharing your experience with us. We’re genuinely sorry to hear that you’ve faced issues with our service. As soon as we were made aware of the problem, our support team reached out to assist and offered to spend time troubleshooting the issue with you. We’re confident we could have resolved any challenges you faced, and we also offered to go over specific settings to optimise your callers' experience.
We understand that you chose not to take up our support offer, and to ensure your satisfaction, we waived the standard 30-day cancellation term for you.
We’re committed to improving our service and support, and we appreciate your feedback, which helps us identify areas to work on. Should you wish to discuss this further or need assistance in the future, we’d be happy to help.
Kind regards,
The SwitchboardFREE team
I've been a "customer" for years
I've been a "customer" for years, but am still wondering apart from their 08XX numbers, which are provided free but cost a bomb to call. What is *FREE* and good about this service.
As I'd seen some info about 08 numbers changing to 03 and not seeing them offered, stopped using the 08 service. Oh and if your wondering who I am, I'm the guy you called at a funeral on my mobile and you didn't call the 0844/0843 number, which would have connected you to someone expecting the call and wasn't expecting the call during a funeral at a church with crap mobile signal.
Have read through the comments and noticed the cancellation policy which wasn't there when I signed up seems to be moving from 30 to 60 to 90 days, yet from what I remember you sign up with a tickbox and I remember signing up for something that was by default and no opt out
23 December 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for sharing your feedback. We sincerely apologise for the call you received during a funeral. We were unaware of the circumstances, and had we known, we would never have called at such a sensitive time.
We would like to clarify that we always contact our customers on the number listed on their account, not their SwitchboardFREE number. This ensures we are speaking directly to the account holder and helps avoid any potential inbound charges for the customer.
We cannot find any record of you having reached out to us regarding any concerns. We would welcome the opportunity to discuss and resolve any issues you may have. Please feel free to give us a call on 0203 189 1213, and we’ll do our best to assist you.
Regarding the cancellation policy, we’d like to clarify that our policy actually changed from 90 days to 30 days to make the process more customer-friendly. If you have any questions or concerns about this, we’d be happy to provide further explanation and ensure everything is clear.
Kind regards,
The SwitchboardFREE team
Very pleased how easy it is and hassle…
Very pleased how easy it is and hassle free I get notifications through email if I miss a call, brilliant customer service as well and now my business looks better having a land line number and great price per month 😀
25 November 2024
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your lovely review, Jamie! 😊 We're thrilled to hear that you're enjoying the hassle-free experience and finding the email notifications helpful for missed calls. It's great to know that your business is benefitting from having a landline number. We'll be sure to pass on your kind words about our customer service to the team – they'll be over the moon!
Best wishes,
The SwitchboardFREE Team 🌟
Katie was amazing
Katie was amazing, resolved my issue immediately cheerfully and politely!
Definitely recommend this service . . best customer service I have received in years . . simple, hassle free.
2 December 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for such a glowing review! We’re delighted to hear that Katie provided you with outstanding service and resolved your issue so quickly and cheerfully. It’s wonderful to know we made things simple and hassle-free for you—that’s exactly what we aim for!
Your recommendation means the world to us. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Best wishes,
The SwitchboardFREE Team
Katie at Switchboard
Katie at Switchboard was a great help. I enquired about different option for phones for our office and what would work best for us and Katie kept me right with options and prices.
Once we received our handsfree phone, Katie helped me set it up with the different departments which was no issue at all and was up and working in no time.
A great help and was great customer service. Thank you Katie!
29 November 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! We’re so glad to hear that Katie was able to assist you in finding the best phone solution for your office and getting everything set up seamlessly. Providing helpful and efficient support is what we strive for, and it’s wonderful to know Katie made the process smooth and stress-free for you.
If there’s anything else you need in the future, don’t hesitate to reach out—we’re always happy to help!
Best wishes,
The SwitchboardFREE Team
Great customer service and support
Great customer service and support. Calls answered quickly and effectively
28 October 2024
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Kevin! We’re thrilled to hear that you found our customer service and support quick and effective. Providing excellent service is something we take great pride in, so it’s always wonderful to know we’ve hit the mark.
If there’s anything else we can assist you with, don’t hesitate to get in touch!
Best wishes,
The SwitchboardFREE Team
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