Swolit Reviews 

867
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Handbag was delivered on 1/7/2026 o opening package hand bag had scuff marks on front Sent e mail same day to Swolit telling of damage and asking for return procedure for refunds This was ignored,... See more

Rated 4 out of 5 stars

I have had a number of bags from Swolit and I have never been disappointed. My last bag was a Navy bag but its so dark it appears black BUT I'm keeping it as it is excellent quality for the price.

Rated 5 out of 5 stars

Very easy to order. I had a bit of a problem, I emailed swolit who replied within a very short time, offered me a replacement straight away, kept me updated with delivery. Item received was lovely... See more

Company replied

Rated 5 out of 5 stars

Can't fault the quality of these bags and the customer service. Although I initially received the wrong bags in error, this was rectified very promptly by Mike via WhatsApp link on their website - ret... See more

Company details

  1. #41 of 44 best companies in Handbags Shop
  2. #39 of 40 best companies in Bag shop
  3. #10 of 10 best companies in Leather Products Manufacturer
  4. #29 of 30 best companies in Leather Goods Shop
  5. #4 of 4 best companies in Leather Goods Wholesaler

Written by the company

Here at Swolit.co.uk we try to exceed customer expectations, our customers come back time and again as they know they will receive quality products with Short Delivery times at realistic prices. If you are local to our Liverpool warehouse then please call in for a Cappuccino to see who we are and what we do :)


Contact info

3.7

Average

TrustScore 3.5 out of 5

867 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(867)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not deal with this company

Do not deal with this company. They have mixed up my order and charged me three times for the same order. When the order eventually arrived one of the items was missing. I have tried to contact them numerous times and it’s still going on. Avoid them!

29 November 2025
Rated 1 out of 5 stars

Rubbish quality and service

Bag isn't what I wanted and have sent 2 emails and followed up by a WhatsApp chat requesting a returns label.... no response so guess that's money I'll never get back

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Bought a bag which was not as described as…

Bought a bag which was described as large ,although the measurements were available to view i overlooked this details and incorrectly purchased.
Extortionate del and returns fee and generally poor customer service.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Bag not dispatched 11 days after order

I ordered bag 1 Sep. It said bag would be dispatched 1 - 5 days. When I tried to call 10 days later the phone line said not in use and got automated email response. About to get my credit card company to put stop on transaction as not sure its legit. If it is then it's terrible customer service.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Hasn’t arrived

Gut notification of shipping 2 September. Tracking says cancelled two minutes later. No parcel no response when I’ve emailed.

2 September 2025
Rated 5 out of 5 stars

Good quality bag and excellent customer service

Good quality bag at a reasonable price. I love the Tullio style, it is a great size and shape. Not too big or too small, versatile as has a crossbody strap as well as a top handle. I needed it in a hurry and Swolit's customer service was excellent. They went above and beyond to make sure it arrived in time and that I was happy with it. It's the third time I have ordered from Swolit and I would definitely be happy to order from them again.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

My order hasn't arrived

My order hasn't arrived, and having sent numerous emails and WhatsApp messages, there has been no response,just automated emails, furthermore they have my money, and I have no handbag, this is a very unreliable company

26 August 2025
Unprompted review
Rated 1 out of 5 stars

The bags are really nice crap crap crap customer service

The bags are really nice, however Customer Services is appalling, I returned some bags and sent them the receipts, WhatsApp them the receipts emailed them the receipts, spoke to them sent them emails, I’m wondering if the company has changed hands because before they used to be really helpful and now I’m really unsure about what’s happened I haven’t got my money back, I haven’t got a response, but the bags are nice

1 July 2025
Unprompted review

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