Swolit Reviews 

867
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Handbag was delivered on 1/7/2026 o opening package hand bag had scuff marks on front Sent e mail same day to Swolit telling of damage and asking for return procedure for refunds This was ignored,... See more

Rated 4 out of 5 stars

I have had a number of bags from Swolit and I have never been disappointed. My last bag was a Navy bag but its so dark it appears black BUT I'm keeping it as it is excellent quality for the price.

Rated 5 out of 5 stars

Very easy to order. I had a bit of a problem, I emailed swolit who replied within a very short time, offered me a replacement straight away, kept me updated with delivery. Item received was lovely... See more

Company replied

Rated 5 out of 5 stars

Can't fault the quality of these bags and the customer service. Although I initially received the wrong bags in error, this was rectified very promptly by Mike via WhatsApp link on their website - ret... See more

Company details

  1. #42 of 45 best companies in Handbags Shop
  2. #40 of 41 best companies in Bag shop
  3. #11 of 11 best companies in Leather Products Manufacturer
  4. #30 of 31 best companies in Leather Goods Shop
  5. #5 of 5 best companies in Leather Goods Wholesaler

Written by the company

Here at Swolit.co.uk we try to exceed customer expectations, our customers come back time and again as they know they will receive quality products with Short Delivery times at realistic prices. If you are local to our Liverpool warehouse then please call in for a Cappuccino to see who we are and what we do :)


Contact info

3.7

Average

TrustScore 3.5 out of 5

867 reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(867)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend this company for…

I highly recommend this company for good quality bags,I can’t thank them enough for going above and beyond with their service and show you the depth of the bag you’re buying .
Personally I would like to thank Mike for his patience and professionalism.
Also very fast delivery.
👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

7 August 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOUD

AVOID AVOID AVOUD
I ordered a bag,sent me the wrong bag. They offered a small discount to keep. I declined and returned via Royal Mail. I waited a month for refund. I emailed twice to chase refund they deducted money out of my account instead of refunding me. I changed my credit card and contacted my bank to raise a dispute. Not worth the headache. They ignored my email when I challenged the deduction without my permission.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Appalling! AVOID! Emails ignored!

I ordered and paid for a bag on 22.5.24, it was delivered 24.5.24. I requested a return on 30.5.24. They offered small refund if I kept the bag )very odd). I declined and returned the bag. It was confirmed received by them on 12.6.24!(Royal Mail). Despite sending emails I STILL HAVE NO REFUND!! They ignore messages and have now had the bag AND my money since the 12th June!! This is the worst retailer I have had dealings with. I have been completely ripped off by them. Avoid unless you expect a perfect bag that suits your needs. They are not interested in you after they have your money.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

I had ordered a bag and when it didn't…

I had ordered a bag and when it didn't come after a week I contacted them. They thought it had got lost in transit and immediately sent the ordered bag. This arrived the next day and I am very pleased with it. Great quality and very stylish. Thank you and well done on your customer service Swolit. Definitely will be shopping with you again.

28 June 2024
Rated 4 out of 5 stars

Great item - use of website not so great.

The item I ordered was not quite the one I wanted…wanted one with the key chain…bit the options on the website would not let me order one with chain…I could select the colour from the two options…but the only option was “without chain”….one would assume that because the wallet featured had a chain…that was the option unless stated otherwise. Not so, I tried every which way for nearly an hour, tried the chat box and even phoned direct…in the end I had no option but to select the colour I wanted, but without the chain. Was quite upset as it is for a HD owner and life long fanatic. Think you should check the website out…to save losing orders…I did order as it was required for a big birthday and did not want to disappoint.Others just may not bother.
The item arrived within two days and looks great, but would have been better with the chain.

28 May 2024

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