Swoop Reviews 424

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, making the funding process smooth and manageable. The service provided is frequently described as excellent, with many people appreciating the personalized approach and the ability to find suitable lending options. Reviewers are particularly impressed with the quick response times and the overall efficiency of the process, ensuring funding is secured swiftly and without complications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Response time

Users describe positive interactions with response times, highlighting great communication and quick funding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been searching for loans everywhere but wasn’t having any luck as we are an online business. However, when we came across swoop funding Simrandeep was able to get us funding that we never thoug... See more

Rated 5 out of 5 stars

Swoop have been nothing short of excellent. From sign-up to installation, the whole experience has been great. I can’t recommend them highly enough. There’s no more lag when streaming, and the servi... See more

Company replied

Rated 5 out of 5 stars

Just when you need that additional business boost, Swoop have you covered. Fantastic turnaround from Adrian and team. They kept me fully informed from start to finish, and with a follow up to make sur... See more

Rated 5 out of 5 stars

The process was fast and efficient. They did everything that they said that they would with minimal fuss. Very friendly staff kept us informed along the way and once the facility was established a fol... See more


Company details

  1. #90 of 163 best companies in Non-bank financial service
  2. #51 of 109 best companies in Alternative Financial Services
  3. #65 of 121 best companies in Business-to-Business service
  4. #65 of 98 best companies in Finance broker

Written by the company

Swoop is a business funding platform connecting SMEs to business loans, equity finance, and business grants through our extensive network of providers. Using Open Banking technology Swoop delivers fast, tailored funding matches as well as helping cut costs on a range of expenses like insurance, banking, energy and more. Swoop has helped 250,000+ businesses navigate the world of business funding, raising over £1.5bn for business in the UK, US, Canada, Ireland, Australia, and South Africa.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

424 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car Finance through Swoop Funding

I have had an excellent experience with Swoop Funding. Ikrah (Swoop Funding representative) was super helpful for arranging the car finance on a short notice. Ikrah made the entire process smooth & convenient for us as well as for the dealership. We would highly recommend Swoop Funding to our business associates and appreciate Ikrah for facilitating the entire process efficiently.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Elizabeth Tan for your…

Thank you Elizabeth Tan for your excellent customer service, prompt response and follow up on matters even outside your work hours!

Thank you Elizabeth and Swoop Team👏

You have made a difference!

Connie

29 April 2024
Unprompted review
Rated 5 out of 5 stars

From the very start of the process they…

From the very start of the process they have been the most engaged and supportive brokers I've ever come across, they left no stone unturned and dealt with the hectiness and craziness of business owner questions and hiccups. Shoutout to Chris, Cynthia and Ayesha.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from Casper he…

Great customer service from Casper he was very helpful in every aspect and always available when I mailed or called him..he is a very lovely person always very friendly.. this is the best customer service I have received from anyone from any company.. 10/10 service..

17 April 2024
Unprompted review
Rated 5 out of 5 stars

I need say a lot of thanks first…

I need say a lot of thanks first swoopfunding account manager thomas bohn broedbaek , he is best manager ever i meet, always response quick and help same day when ever you need anything, i recommendation thomas , who need help by swoopfunding , must apply with him , once thank you thomas

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Conor was Super Awesome...

Conor was Super Awesome...

I strongly recommend Swoop, 'a cut above the rest, and the best and efficient Finance Company.
My respect goes out to Conor, from day one, communication, via telephone and emails,where the order of the day. The processes were explained, simplified and crystal clear.

Within 72 hours, I got a favorable decision, and the rest was due due- diligence and funds to the business account.

Who needs a High street Bank!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Proactive and responsive

We are lucky to be going through a period of growth, resulting in an increased volume of client business. We especially appreciated Tufail's responsive and proactive approach throughout the application process, which avoided distractions from new client onboardings.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Tom was of great help!

We got in touch with Tom at Swoop during our SEIS seed raise.

Tom was very helpful in demystifying the raise process for an early stage SaaS startup like ours, and provided valuable guidance along the way.

A key introduction Tom made matured in a successful seed round and gave us just the momentum we were looking for.

I can not appreciate Tom and Swoop enough for their valuable contribution to our evolution!

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Best finance company I’ve ever used

Best finance company I’ve ever used
Tom floodgate from swoop is amazing !
Very real doesn’t try and baffle with bull
And very communicative will definitely use Tom floodgate and swoop in the future !!
Great work guys
Thanks for all your help !!

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Jack has been really helpful with our requests for funding. He was able to listen to our situation and provide options for us to decide on. He has been excellent with efficiency and responsiveness.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Ikrah was an immense help

Ikrah was an immense help! She sorted things out very efficiently and supported me throughout the process. I got the best deal and am glad I chose swoop and specially Ikrah.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

We were referred to Swoop by one of our…

We were referred to Swoop by one of our clients. We are a small business growing rapidly! Due to the nature of our business cash flow has been an issue. We have tried alternative means with banks and it's slow and tedious. The team at Swoop was amazing! 10 min after I submitted the application someone called us to introduce themselves and guide us through the process! We received funding from two sources and took a few minutes to fill out the document and funding was released the same day. Jeppe was a rockstar and literally was there within minutes if something needed our attention. The level of professionalism and attention was incredible and I guarantee you won't get this at a bank! Highly recommend it and will recommend it to any startup looking for funding!

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Go Swoop!

I would highly recommend Swoop. Tufail and David did an amazing job to secure the funds I needed to expand my business. I particularly was happy that they were willing and successful in obtaining a discount from the lender of the first quoted arrangement fee.

Refreshingly great service, thank you Swoop.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

I’ve been dealing with Swoop funding for a couple of weeks for my vehicle finance, the service and communication has been excellent, I had a few isssues trying to resolve insurance for the finance and Swoop were very understanding and patient with me, and I want to personally thank Ikrah and Nichola for the professionalism and help during my application

17 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look