Swoopin Reviews 

The package never got delivered. Tips for you who have the same experience: don't try to contact swoopin, they won't answer. Contact for ex H&M right away.

H&M are aware of the problem and will offer to help find the pacage or refund you. But make sure to save the proof you have (if you have any) of the package not being delivered. Ex in my case I received a bad quality voice message from the delivery guy saying he could not deliver the package, but he gave no further information and the number did not work to call back. So now I have proof my package was not delivered. Things like that can help out the process

I have been waiting for my h&m parcel for more than a 10 days. They set a delivery date, I got an email but I didn't receive anything that day. No explanation, no email to reschedule my delivery, no apologies, no update on my delivery and the tracking number they gave me is useless ('on hold'). Customer service is unresponsive, unhelpful, totally useless - they just want you to give up, which I am forced to do.

Never received a package which they claim they delivered!!!

Worst delivery service ever. Incompetent delivery staff and the customer service is even worse. Do not recommend at ALL.

26 Sept: A 30x35x40cm box that was supposed to contain 21 items of clothing and one pair of shoes arrived containing 6 items of clothing and no shoes. Even the paper with the listed items was missing. The delivery guy told me to take it up with H&M after I called him back to raise the alarm. I’ve ordered a LOT of clothes online from H&M in Belgium and France for the past 3 years without problems until now. Because my daughter was so upset at not getting the things she really wanted, I ordered them again. I wonder how many will arrive this time...

Update 4 Oct: It happened again, a huge number of missing items. This time, I opened the box together with the delivery person at the front door. But at least I got the shoes and a few other re-ordered items, even if most were absent. The list of items was also missing, like the last time. The delivery person was surprised and said this situation is not normal.

To be fair, H&M could have done a better job of ensuring that such boxes containing many items are well sealed. In both these cases, the cardboard box with separate lid simply had a plastic strap placed around the whole thing, which could very easily slide off and be put back (nothing was sealed). They manage to seal the large envelopes without difficulty, so why not boxes as well?

To be clear, this was not two consecutive cases of a box accidentally falling open and someone putting items back without taking anything. Someone who knows the H&M reimbursement threshold very well did this, because the total value (but not number) of missing items was bizarrely similar. Because it's not possible to distinguish at what point these thefts occurred, I've adapted this rating and changed it from 1 star to 2.

H&M told me they will not reimburse me again and that I should not have it delivered to my home anymore. So now I have to go get on a bus to the shop to pick it up. I think this will be my last online H&M order.

It's been exactly 36 days that every single day, the customer service is emailing me that my package is going to be delivered today.
Why H&M is choosing this trash and useless company? It's the second time it happens.

They are a fraud. After missing a false delivery try almost 2 weeks ago, they just marked my package as delivered when I was home. Both time I didn't get any call or no one rang my door. Seriously I've never experienced anything like this.

Swoopin said the order was delivered but I did not receive anything while we were at home all day long on the supposed "delivery day". Neighbors also did not receive anything.
I also never received a call by the delivery guy, which could have been an easy option if you didn't find us.
Just truly unprofessional so far.

All of the good comments are "invited", you could see how fake this is... The WORST delivery company ever, one time opened my parcel, one time stole my parcel, after I gave the proofs, the customer service doesn't answer. The WORST WORST WORST WORST ever, literally.

My parcel is marked as delivered but is nowhere to be found. Customer service isn't responding to my messages. Will avoid at all costs in the future.

The same of all other furious comments, ordered from H&M and on the H&M web, it provided a delivery date. But once it arrived at Swoopin, nothing is trackable...it's not moving and H&M said nothing they can do etc. No way to communicate to Swoopin at all...it's indeed worst delivery service I have experienced

If you can not do your job, at least send a message to inform clients that you are just incapable to deliver in time and don’t lie about having tried to deliver twice, but it failed, because you actually never came.

I should put a triple 0! Order not received since 8/07, the delivery status is always at 1/5 and no progress at all. No feedback, no reply. COS changed its provider and I will never order again if with Swoopin Whatever.

I placed an order from H&M on 1 July, which wasn't send out until 6 July. Then on 12 July I get a message simply saying it was "delayed" and have had absolutely 0 updates or information since. It is now 19 July (nearly 20 days since I ordered) and not a single person has responded to my request for an update. The tracking doesn't work at all and I have 0 indication of when this will be resolved. I haven't ordered from H&M in probably 5 years and now I will NEVER again be ordering from them.

This is literally the worst delivery service I have ever encountered in my entire life. It is a true mystery why H&M uses them as they are going to lose a lot of customers, including me! Order placed on 3/07, supposedly shipped on 9/07 and, of course debited on the same day, now stuck at this incompetent transport company, Swoopin, since 12/07. Today is 18/07, what the hell is going on???? No way to call these losers, and they don't answer via the form you have to fill in. This is really getting close to blatant fraud. NO MORE ONLINE ORDERS FROM H&M!!!

Terrible company! It’s been weeks. How do you promise next day delivery and delay this much?!
Awful!

Worst Service I have seen. Ordered a Package from H&M and it was supposed to be delivered in Time. On the day of my Delivery i suddenly got the notification that my package got delivered already and I did not receive any or even a note about the package. Tried contacting the Customer care through the form given and through call no response yet. and I have no means to find out where my package is . This is the worst delivery service in the whole world. Planning to lodge a legal action against them to at least save others from using it.

Horrible service! My package is in their warehouse and it’s been their for a week and they’re not delivering it. No detailed updates and no expected delivery date! I tried emailing three times but no one is answering. I really need the package ASAP!

I have never had such poor service in my life…. My order parcel arrived in their logistics center and never got out of their plateform now it’s been 11 days I am still waiting …. Have wrote more than 5 mails to their customer support , never got back ! Can’t believe they put « next day delivery « on their advertisement ! So crazy ….! So bad service of this century :(((((

Super !
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