Swyft Fiber Reviews 

73
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional installation teams, noting that technicians are remarkably helpful, highly efficient, and extremely thorough when setting up services in their homes. Many people also appreciate the fast, reliable connection speeds and the overall exceptional quality of the fiber network provided. However, some people mentioned experiencing frustrating communication delays and significant difficulties when trying to reach customer support for assistance with billing or account questions. A few reviewers also noted occasional service outages or unexpected connectivity drops that required multiple phone calls to technical teams in order to resolve the issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that technicians and... See more

Service

Clients share positive opinions on service, frequently praising prompt installation and professional... See more

Customer service

People report ambiguous experiences with customer service, as reviews are heavily divided. Some reviewers... See more

User experience

Users describe positive interactions with user experience, highlighting a five-star experience so far and a... See more

Website

Customers had ambiguous experiences with website features and service consistency. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good price for me which is $100 monthly and I did have trouble with it glitching and lagging and the service was going in and out but the head of the company wrote an apology and I was given a... See more

Company replied

Rated 5 out of 5 stars

From the very first interaction with Ethan, we felt heard and understood. Then, when Chad arrived, we knew we had made the correct decision. We know that all service providers ~ phones, TV, internet,... See more

Company replied

Rated 5 out of 5 stars

Mr. Perry was knowledgeable and efficient while installing our upgrade to fiber. He arrived 30 min early to appt & completed the task quickly. Our download speed was 5.9mb/s up to 117mb/s. Upload spee... See more

Company replied

Rated 5 out of 5 stars

We had Swyft wifi installed. The technician was very helpful in answering all of our questions. We aren't really tech savvy, so we have a lot to learn. But he explained the different aspects to each q... See more

Company replied


Company details

  1. Internet Service Provider

Written by the company

Swyft Fiber delivers reliable fiber internet service to communities across Louisiana, Arkansas, and Mississippi. We provide symmetrical high-speed internet with no data caps and no contracts, making fast, dependable connectivity accessible to the areas that need it most. Our fiber network is built to support everything from remote work and streaming to online learning and gaming. Experience the difference of true fiber internet with straightforward pricing, local customer service, and a commitment to connecting underserved communities. Join thousands of neighbors who've switched to Swyft Fiber for internet that just works.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(73)

72 reviews in the last 12 months

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Rated 2 out of 5 stars

The installer arrived early.

The installer arrived early, that was fantastic, except that I had just woke up and was not ready to communicate. I have no idea what his name is. He did not give me a briefing on his plan. He just started on the project and I walked off to tend to a personal matter. I was not watching him for the first 20 minutes. When I finished my business and approached him I discovered he had drilled a hole through my wood floor. I told him it needed to be in the wall, but he said he couldn't do that. I told him to hold on and I went outside and got my tools. I did the work! There was already an old phone line, a cable from DirecTv, and another set of wires, but he couldn't figure out how to run his wire next to those. So I did it. Then I let him finish up. Now, I am left with a whole in my floor that I need to replace. It's too soon to comment on the actual internet service. I already had Starlink, it was good except for the price and the time of signal loss between satellites.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Chad was our technition and was very professional and friendly . he did a great job and informed us of everything we need to do to work our new system...
We are very satisfied with Chad and Swyft.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Swyft is a very good company


My tech person came to install my internet and was very nice. josh H. Explained what he would be doing where would I like the install done and did I have any questions. Josh was great and did a fantastic job, he was fast. And everything was done right I am very happy with the install and the fast internet service. Five stars from me and I will recommend to friends and family.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Mr. Chad Shelby

Our installation technician Mr. Shelby was very quick, professional and knowledgeable. He answers all your questions respectfully. Super nice guy. Very pleased with installation and the internet services. I Will be referring everyone.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Our family is very happy and pleased…

Our family is very happy and pleased with our new internet service. The insulation went through without any hiccups.
The technicians showed up on time and was very professional they made everything a breeze.

Our family is very happy with the decision to switch to our new SWYFT INTERNET SERVICES.

Thank You.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Swyft

The man that did my installation was Awesome he did a wonderful job and answered all of my questions. I highly recommend Swyft Fiber !!!

11 November 2025
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review and the recommendation! We're glad the installer took good care of you and answered all your questions, we'll make sure he knows you appreciated his work.

Rated 5 out of 5 stars

so far the experience has been great

so far the experience has been great. the people i've had contact with have been top notch, they knew thier job and product in and out.

3 February 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad the team has been knowledgeable and helpful so far.

Rated 5 out of 5 stars

The technician was very professional

The technician was very professional, went out of his way to make sure i understood how to use and operate everything. He was very professional

2 February 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad the technician was professional and made sure you understood everything, we'll make sure he knows you appreciated his work.

Rated 5 out of 5 stars

Deepest apologies!

My deepest apologies! For some reason my review went to the incorrect “Swyft” company, a furniture company in the UK that I have had no dealings with. The review was meant for Swyft Fiber.
Again, my deepest apologies!
Respectfully,
CAM

29 January 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

No worries at all! We appreciate you taking the time to leave a review for Swyft Fiber.

Rated 1 out of 5 stars

Will they install my WiFi or not.

Jan 10 was supposed to be the installation date. Then it was the 16,19,26 and now it’s the 29th at 347pm when the arrival time was 12… customer service is the worst, they barely rarely answer the phone, I was on wait for 32mins one time till I hung up. So far Swyft fiber is not looking like it’s going to be a fun 2-3years.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I had Internet from satellite company…

I had Internet from satellite company because of the rural area. Then fiber is the way faster and stress free because DONT have to worried that your data going be used up. NOT NO MORE. I was paying 134.00 a month and now 71.99. install took less then 20 min and really all done from outside. They come to plug the hard ware up and leave.

29 January 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad you're getting faster speeds without data caps at a better price. Enjoy the upgrade!

Rated 5 out of 5 stars

We already trust you

From the very first interaction with Ethan, we felt heard and understood. Then, when Chad arrived, we knew we had made the correct decision. We know that all service providers ~ phones, TV, internet, run into snags, but we've been especially unhappy when we're treated like morons. The current provider said they would connect us to a 'technician', then a kid came on the line and expected us to believe that the "sun is shining on the satellites, so reception was poor". Chad did an exceptional job on BOTH houses, and we're really happy with our speedy service. He seems very knowledgeable and even stopped by after a few days to check on us. Thank God, and Bless you all.

19 January 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad Ethan and Chad took good care of you and the installation went well on both houses. We'll make sure they know you appreciated their work.

Rated 5 out of 5 stars

How fast it is

I’ve been waiting for this for a long time. So thankful it has finally been installed on our road & brought into my home.

23 January 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad we could finally bring service to your area and get you connected.

Rated 5 out of 5 stars

Swyft Fiber Internet & TV installations....

The representative that came out to sign me up was nice and helpful but not fully knowledgeable about the TV plans and if they were even available which they were...we did however go thru the sign up while he was here and it was a reasonably fast process except for my questions wanting to know more about the service. Roughly a week later ( JAN 19th ) was my assigned installation date. My scheduled window.was the 8am - 12 noon slot and my tech didnt get to me until about 12:45. He was very nice, professional and open to my input and to running rhe i stallation to the exciting desires I wanted
I think we came up with the best option overall and while not ideal it went smoothly and actually worked out well. We went through the back wall of my house ( raised house ) which is the Wall to my laundry room where my electric panel is and where I felt in the future Ide do renovations that would open the walls and allow me to really fine tune the wiring into a wall. For now we were a le to run the inside line under the house and come up in the corner behind the dryer and set the devices on top of a wall mounted cabinet to keep it secure and out the way. A++++ to my installer !! U fortunately the website showed Ide get a bunch of LOCAL TV CHANNELS from 3 different locations near me in Mississippi ( the 100 channels ) but my guide has me with about 8 channels out of New Orleans ( the 200 channels ). And for some reason those 200 channels have some type of video error so I am NOT getting g the local channels at all but and getting the CORE channels in my plan. Hoping tech support gets this resolved and when it is they will adjust my bill for not getting any local channels

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Swyft Internet

Person who came and talked to me was nice, professional and detail oriented. Helped me with my order.
Person who hooked my internet up was professional and had my internet hooked up in about 5 minutes. Very nice associates.

15 January 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks so much for your review! Welcome to Swyft Fiber.

Rated 5 out of 5 stars

Mr Perry was fabulous!

Mr. Perry was knowledgeable and efficient while installing our upgrade to fiber. He arrived 30 min early to appt & completed the task quickly. Our download speed was 5.9mb/s up to 117mb/s. Upload speed was 0.5 GPS and now 116 GPS. He also allowed us to keep our router! Extremely satisfied with the serviceman. The technical support person could have been more helpful. The office had us assigned a modem they don't even use in this city and it just needed to be changed in the system. She didnt even try to help, could have contacted Mr. Perry herself while I was on hold. Had to wait 3 hrs while my service was interrupted but it happened, finally.

12 January 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad Mr. Perry took good care of your upgrade and got you those speed improvements. We'll make sure he knows you appreciated his work.
Thanks for the feedback on the tech support experience, it helps us improve our processes.

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