Sydney Tools Reviews 

Found item I wanted online showing as in stock
Went to local branch to be advised nil stock in all shops as their systems aren’t accurate
Ok then please order me one
Order placed
After 2 weeks on follow up advised they had not ordered as other team member went by system info showing local stock
Local team apologised, and then re-ordered
Followed up one week later to be advised, it was not ordered because head office has instructed for customer to pay for freight
Paid freight just to get item over
Waited another week, no reply
After calling them every other day, got told item now here
Trying to recover the freight charge and now being told to deal with management directly who advise to deal with head office directly. When you called head office, they instruct you to go see local branch. No one in this company will take responsibility for their actions. Terrible poor service any discounts you do make on the tools
Are not worth the effort would definitely recommend anyone not to use this company as I will never use them again
Still chasing refund and now seeking legal support

2 Online orders start of January with store pickup. 3 months later still waiting for some items. Took what had arrived. Requested refund for non arrivals. Store could not refund & said head office had too, provided I give my bank details!!!!! 7 days later, no refund yet. Email customer service, they say store to refund, store will contact me. Store call me & say it's head office issue & store can't refund. I said give me cash, can't do. Apparently head office have now arranged the refund but it won't process for another 7 days.
Questions:
1. How can they take money for products not in stock?
2. When they can't supply, why does the customer refund get delayed, by 2 weeks at this stage?
Products are good but obviously supply and management are bad.
Think its time to chat with fair trading, this is my 3rd order with delayed supply due to no product.
1 star is too much credit for the business and how it's run.

Customers and managements 🔈 🔉 🔊

Today @ 2:00 pm on 2/4/23, i went to Dandenong store to buy an Ego chainsaw, but unfortunately, what the salesman did ended up police involved🤦🏻‍♂️

- i asked him if i can see the chainsaw please, he said Noo, i said i need to see the product before i buy it and he said i am not gonna do that, i said what do you? Whay are you talking like that? I said, "Can i see the manager, please? He said i am the bosssss, and i dont want to sell the product to you and leave the store.""" i said I will not do that, and he said, "Leave or i kick you ass😡 while he was yowling at me the other man ran from counter started yowling, saying fk off from store or i will call the police and said call police! i said i will not move from here.

The police came and we both said what happened then police nicely asked me to leave the store and talked to me outside at the car park then they wet back to talk to them again.

Note: becouse me as an Asia type looking person, the guy had terrible behaviour, and that's whay i waited till police come so i can tell that i didn't create the problem. They were trying humiliating me at the store front of evryone.
Sorry for long comment.

DONT PURCHASE FROM TOTAL TOOLS - EVEN WITH A DISCOUNT PRODUCT ITS NOT WORTH IT!

I purchase a welder online Thursday night and paid for priority shipping to be delivered Friday evening from 3-8pm as advertised.

i took Friday afternoon off work and did not receive the product. On Monday i get a response saying the product will be delivered later that day, causing me to take a 2nd afternoon off work which i still didnt receive.

On Tuesday i am advised i will receive the delivery at 4pm, causing me to leave work early again and it didnt come til after 7pm.

I paid $80 for priority/same day service and they refuse to refund the money blaming the couriers for the delay when they sent me an email saying it was in their warehouse on Monday.

This has been the worse customer service i have experienced with constant lies that they will get back to me within an hour and i have to follow up hours later.

Less than a star
Extremely poor customer service
Refusing to exchange new faulty product
Stay away from this company
Rude and unhelpful

I bought a Multihead Tool Combo worth $899 with an Attachment $249, I picked up from the store the attachment and Combo they said 3 days they'll call me for collection, three past and they did not call so I called them, any update? no update and I felt they were upset that I called, so they asked me to call tomorrow, the next day I called, and they were more upset that I followed up, he told, Hey mate give me 3 - 5 business days Ok? aww well, 5 days past no call from them, so I called for the third time, any update? he said I'll check what is available instead! but where is my order?! put me on hold for 10 minutes and he hang up instead of telling me what he found or giving me any update, so I decided to go to the store, I told him I want a refund for the items purchased, here is the invoice, I waited for 15 minutes, then he checked and said no refund I can make for you your order is more than $1000 and I cannot refund it, only a manager can do it, I was very upset at this time (in my head no order and no refund), I told him to refund me the $899 and forget about the $249 for the attachment, he said, that I can do, 10 - 15 minutes he was trying on the system, and he has no clue what is he doing! finally, he refunded me $350 on cash and $548 on the card, I took the useless attachment and I left the store, then he came to my car and said, sorry, I need $50 cash, and I will return it to the card! I came back to the store he did that, I left the store and said to myself I'll never come to this store or buy anything from them, I have left with a complete waste of my time,$249 attachment that is completely useless to me, and being treated terribly.

Returns are bad.. You can't return an item even if unopened after 14 days.
Customer service is bad --> unfriendly staff.

I suggest buy elsewhere in case you need to return. Staff or customer service is bad anyway.

stay away. Bought tool less than 2 years with 3 year warranty from the Archerfield store and not even interested in helping

They come across as a inexperienced company when trying to order online. There website seems to always be incorrect by way of stock levels. When ordering online there is zero communication from the staff when there is an issue with the delivery or supply of the item. I guess they don't believe in keeping the customer updated. When I finally received confirmation from Sydney tools that my online Click and collect was ready to pick up location was changed from Preston to Port Melbourne Victoria. After calling the store in Preston they informed me that I needed to travel to Port Melbourne to pick up the item as they were not prepared to send it to Preston which is where I originally wanted and arrange to pick up the item and they were not prepared to deliver the item to me directly. If I was not happy with their option, the offer was bad luck get a refund. When I placed the order I needed it urgently so I ordered what was in stock according to their website. I like the test a company services online with lower and items first just in case something like this happens. I am so glad that I did not order my welder through them. I personally recommend staying away from Sydney tools, the online store and click and collect service. The service is not what it makes out to be.

Steer clear of this company. They advertise as they can supply the products. However to be found they aren't even in the Australian market or discontinued. I followed up and questioned after two months on the order. Then reluctant to refund your cash. Promised 5-10 business days, and now almost a month, nothings refunded. Absolute disgrace.

Stay away. I received my online order plugged it in and it came straight up with a fault and did not work. Called Sydney Tools and was told the item is used now and cant be replaced needs to be fixed . Worst company ever. Total Tools is the place to buy ALL your tools and equipment .

Purchased online gravity feed spray gun. Paid for postage delivery. Received goods in a damaged box and and parts missing. Contacted them and they told me they had another damaged box in the store that they can take some of my missing parts from and give to me. They said I could come and collect it!!! After I had paid for the goods to be delivered, they expect me to drive for 2 hours to collect broken parts. Very poor customer service. I recommend you buy somewhere else. Fair Trade are investigating it - selling damaged goods when they knew they are damaged and not discounted or not stating they are damaged.

My Experience with the north parramatta shop was woeful. Took a Michelin high pressure water blaster product back to repair under warrantee. I took them 8 weeks to repair it. and kept given my excuses why it couldn't be delivered. So the customer service was bad, an then it got even worse when complained about it (they were just being vengeful) I will never buy another product from them ever. Im sorry I hadnt looked them up on trust pilot before I purchase. and seen their shocking rating.

The Bayswater, VIC store is a mess and a shambles and the staff have long stopped caring. Online click & collect is woeful, taking weeks to fufil orders that vanish. Find another tool supplier. This one is a dud.

I strongly recommend to not buying online anything from Sydney Tools. This is the third time that I purchased some tools and after one month I still didn’t get it and I also don’t have any information about my order. The same problem happened in other orders before. I'm very frustrated with this service.

Update: S.T responded to one of my reviews off line and the case has been resolved, VCAT not required. I have thus adjusted my review title and 'stars' accordingly.

I bought a Michelin pressure washer (exclusive product) from Sydney Tools that failed during warranty. After 4 weeks at Sydney Tools I was advised it was still waiting for repair authorisation. A week later they claimed parts were coming from Sydney and then the parts were probably coming from overseas in a container. I tried to contact HQ that was actively unconcerned and declined to engage. At 10 weeks I contacted the manager [Blackburn Vic] who claimed he has no authority to help a customer and only one person can authorise the repair but is on extended leave. It is apparently still awaiting authorisation. The Australian Consumer Law gives right to a repair in a reasonable time and Consumer Affairs agreed this is no longer reasonable. I’ll be having to take this to VCAT and Sydney Tools is happy for me to have to do that because they know I might go away and their worst downside would be having to refund me, no penalties apply. Think carefully before trading with this company especially if you are a tradie whose income depends on a product supposedly backed by Sydney Tools.

I purchased a Panther Generator from this Pathetic excuse for a company got it home it was faulty returned it this was in the middle of a 24-hour Blackout at my address filled it with fuel and oil Probably $25 out of pocket asked if I could be reimbursed for the oil & fuel got the run around + paid by EFT BIG MISTAKE been waiting 4 business days and still No Refund.

TO TOP THAT OFF I GOT SIDE SWIPED IN MY UTE COMING HOME WITH A WORKING GENERATOR FROM A DIFFERENT COMPANY THAT DAY, IF YOU DON'T WANT BAD LUCK SHOP ELSEWHERE THESE HALFWITS DON'T CARE AT ALL.

IF YOU SHOP WITH THESE PARASITES PRAY NOTHING GOES WRONG WITH WHATEVER YOU PURCHASE.

THEY DON'T REPLY TO EMAILS!! DON'T BOTHER CALLING THESE HALFWITS YOU'LL BE FURIOUS WITH THERE ATTITUDE AND TACTICS.

Never Again.

Graeme.

Purchased a typhoon TE 3500 2.5 KW pressure cleaner in August 2021 . Used this machine around 8 or 9 times only to find the machine started to make loud noises and finally died. Talked to the guys at Sydney tools to see if can be repaired or replaced and them saying there is nothing they can do it’s out by 2 months .now i was told by another store there’s 2 years warranty on them .. DO NOT BUY THIS TYPHOON RUBBISH ..They are CRAP …

Useless. Took several weeks to get in contact with me regarding my $350 Fendi compressor not switching on. It's a week, maybe two out of the warranty period and they want a video of the compressor (yes, seriously!) not turning on before they "may" or may not help (as it's barely out of warranty) as it's their "policy" or I can ship the huge thing -at my cost- over east to get it repaired. Can't give me a straight answer if they'll even repair or refund me for it. Crazy. I'm cutting my losses and it's going to scrap metal. Don't buy Fendi products. This thing had maybe a days use all up and is as new. It's a good a a handbag to me now!

Absolute worst people. The 2 times I’ve gone into this store the staff have been offensively rude.
This has to be the worst place ever to go. Don’t go here if your having a bad day they will make you want to end it all. That is how rude these guys are.