Symon Furniture & Interior Reviews 

70
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the refurbished products, often noting that items like chairs and carpet tiles appear and feel brand new, exceeding expectations. Many people also highlight the excellent service, appreciating prompt communication, efficient delivery, and the company's proactive approach to resolving any initial concerns. However, some customers noted dissatisfaction with the delivery service, particularly regarding issues encountered with DHL. These concerns included lost or mishandled parcels, and delivery times that were occasionally longer than advertised.

What people talk about most

Product

People report positive experiences with product quality, often noting that refurbished items like Steelcase... See more

Quality

Reviewers mention positive feedback about quality, with many stating that refurbished items, such as chairs... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting prompt replacements for lost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Herman Miller Aeron Size B, standard fixed arms with fixed posture tilt/limiter. The rear and forward tilt controls were missing the knobs and the tension control was faulty. I contacted Sy... See more

Rated 5 out of 5 stars

I bought a Steelcase Amia. The chair is excellent and the seller answers queries promptly. DHL took the full 10 working days to collect and deliver the chair, so as long as you’re prepared for that,... See more

Rated 5 out of 5 stars

First time purchase from Symon, Purchased carpet tiles, these were rated as Grade A and they certainly were, they looked like brand new, great quality and shipped quickly, great service. Would reco... See more

Rated 5 out of 5 stars

Following the untimely demise of my previous chair, I placed an order for a very reasonably priced and high spec used Walter Knoll Generation on the 28th of July. It arrived on my doorstep fully assem... See more


Company details

  1. Used Office Furniture Shop

Written by the company

Best brands off office chairs and carpet tiles , new & second hand all with free delivery


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(70)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Received my chair last week. It took less than a week to be delivered and was well packaged. The chair arrived as described and was in great condition. Really pleased with my purchase and would recommend.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and chair!

Ordered the Steelcase Amia and couldn't be happier with my order! The chair came in great condition with one exception. Customer service was excellent as when a part arrived defective they replaced it quickly and efficiently. Delivery was fast and tracking my shipment was easy.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service delivered within…

Excellent service delivered within couple of days / by really helpful driver (as they were heavy! Wasn’t expecting as good a quality as we got! Really really pleased with them / super thick superb colour

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing value for money!

Received my chair today, it took a week or so to be delivered, but it was free delivery! They were quick to respond to my enquiry about the delivery and the chair arrived in excellent condition, looks, feels and smells like brand new! Will definitely recommend and repurchase whenever I would like a different chair!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

I love my nearly new Herman Miller Sayl Chair!

100% recommend Symon Furniture. I purchased the HM Sayl chair with additional lumbar support and it arrived looking close to brand new. Barely noticeable scuffs on the chrome base, the seat pad has been professionally cleaned and is like brand new and so are the armrests. I am so happy with my purchase I am spinning in my chair right now! Also, it was delivered by DHL and really well packed. I saved a lot of money by not purchasing brand new and got a super chair - thank you!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Herman miller aeron

Bought a Herman miller aeron. Arrived promptly and was as advertised. Very pleased with my purchase and the service.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Herman Miller Quality

Very pleased with our refurbished Herman Miller Sayl chair, looks brand new! Good communication from the company with free delivery too, all round a company to be recommended.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Herman Miller Aeron Size B

Bought a Herman Miller Aeron Size B with Posture fit and headrest. I used this type of chair for a couple of decades from the early 2000s when working in the City, but now work from home almost 100% so I will certainly get good use from it. Super adjustable and comfortable and it feels very nice to sit in one again. Aftermarket headrest is a great addition. Delivered in immaculate condition within 4 days and was nicely packaged.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience 5/5

Chair arrived as described in perfect condition and in good time. Delivered by Symon's company and the delivery driver was very nice and took it to my flat level upstairs. The chair feels great against my back as I suffer from back pain. Thank you very much! 5/5 would buy from again.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Chair was dirty when arriving

Chair was dirty when arriving. Mechanisms wobbly.
Does not feel refurbished at all, almost like it was just taken from an office clearance and sold on without change.

No reply from the company when I complained.

10 February 2024
Rated 5 out of 5 stars

Great deal on the RH Mereo 220 (Black Leather)

I found the RH Mereo 220 on Symon Furniture at a very competitive price.

Despite this being a refurbished chair, it arrived in great condition and was already assembled. The delivery driver was very helpful with getting the item to my building and also texted me to tell me when he had arrived.

There were some things that indicated that this chair had been previously used (such as the seat adjustment) but these were very neglible.

The chair itself is very comfortable and feels very supportive of my spine during my workday. The level of adjustment on this thing is arguably best in class. I can adjust the seat, backrest, neckrest, tension control, arms (angle,width,height) and chair height.

One of the best purchases I have made in quite a while.

15 February 2024

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