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LKQ SYNETIQ  Reviews 

4,178
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers had a great experience with this company. Customers consistently praise the dedicated staff for providing fast, exceptionally helpful, and polite support whenever assistance is needed. Consumers deeply appreciate the highly efficient communication and professional assistance received during all their inquiries and part requests. Some reviewers were not happy with the poor condition of returned vehicles, mentioning unexpected damages and terrible handling. A few other people also felt that customer support fell short when dealing with critical mechanical defects or incorrectly advertised products. People noted that obtaining proper resolutions or timely responses for these significant problems proved extremely difficult.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, speed, and... See more

Product

Reviewers express dissatisfaction with the products, frequently reporting discrepancies and damages upon... See more

Service

Users describe positive interactions with service, highlighting amazing experiences, helpful staff like... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful staff... See more

Response time

Consumers find response time to be marked by great satisfaction, as reviewers frequently praise the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enquired to ask about a door harness/loom for my vehicle, Nathan responded quickly and managed to confirm they don’t sell door looms only the complete door, but helped me even further by providing me... See more

Rated 5 out of 5 stars

Amazing service, best service I have received from any organisation for a long time. Helpful honest transparency. Customer online chat perfect. Delivered way before expected. Above and beyond. Made m... See more

Rated 5 out of 5 stars

I spoke to a lady called Rebecca as I couldn't renew my subscription. She explained about way for me to do it and gave me a step by step guide. Once I managed to sort the payment she confirmed everyth... See more

Rated 5 out of 5 stars

I bought a bumper for my 2014 Audi A3 8V from Synetiq via Partsgateway. Literally amazing service, I purchased a near perfect bumper based on being 12 years old! Any minor damage was highlighted and... See more


Company details

  1. Car Auction
  2. Salvage dealer
  3. Tyre shop
  4. Used car dealer
  5. Used Vehicle Parts Shop
  6. Vehicle Parts Market

Written by the company

As the largest UK owned salvage and vehicle recycling company, LKQ SYNETIQ create intelligent solutions for some of the countries’ leading Insurers, company fleets and police forces. LKQ SYNETIQ are trusted to process vehicles through auctions, green parts sales, and recycling processes.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,178)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shout Out to Nathan

Enquired to ask about a door harness/loom for my vehicle, Nathan responded quickly and managed to confirm they don’t sell door looms only the complete door, but helped me even further by providing me the correct part number for a door loom for my vehicle! Excellent customer service and great help! Thanks Nathan! 👍🏼

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Don't trust them

Don't trust them
This company are probably the worst people l've ever had to deal with They are dishonest and uncaring. l bought car back from them after it was written off. just a small bump!! When it came back it was trashed I can't start to tell you was a mess it wasDents glass inside filthy extra miles on the clock.
It had an mot the day before it went so I could prove everything but they didn't want to know they really didn't care
Be careful using to is company be warned please

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful service from Rebecca!!

Very helpful service from Rebecca, always going above and beyond to assist. The world needs more people like Rebecca. Very polite and very helpful. Always a pleasure to speak to, and always puts a smile on my face. Thank you very much.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Great response

I have some questions regarding collection of a vehicle

I spoke with Rebecca who was very helpful and very quick to respond.

Very polite and transparent with details

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Thank you for responding so quickly and solving my problem right away. Your efficiency and professionalism really stood out!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, best service I have received from any organisation for a long time. Helpful honest transparency. Customer online chat perfect. Delivered way before expected. Above and beyond. Made me a happy man.
Honestly would give these guys an award 🥇.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca

Rebecca, was very helpful and understanding to my problem, and quickly advised how to resolve

24 October 2025
Unprompted review

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