T-mex Express Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and prompt delivery service, often noting next-day arrivals and efficient transactions. The products are frequently described as superb quality, great value for money, and exactly as described, fitting their intended applications perfectly. Many people highlight the excellent customer service, appreciating the friendly, professional, and responsive staff who provide helpful assistance and expert advice. The overall service is consistently rated as top-notch, with consumers finding it a pleasure to deal with the company and planning to return for future needs. However, some customers also noted issues with product quality, finding certain items to be of poor quality, not fit for purpose, or impractical to use due to design flaws. A few other people also felt that communication regarding order fulfillment could be improved, particularly when items are shipped from different locations.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and prompt delivery,... See more

Product

Customers consistently note positive experiences with product quality, describing items as perfect for their... See more

Service

Users describe positive interactions with service, frequently highlighting its speed and efficiency.... See more

Order

Clients share ambiguous opinions on order experiences, with many finding the ordering process easy and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as effortless and great.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more

Rated 5 out of 5 stars

All items delivered promptly, some items were sent directly from the warehouse, it would have been useful to be informed of this in advance, as when the first package was opened there appeared to be s... See more

Rated 5 out of 5 stars

Was great finding a supplier close to where I was working.That stocked the pvc fittings i was looking for locally.Otherwise I would have gone to our regular supplier that is based in the north.And wou... See more

Rated 5 out of 5 stars

Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more


Company details

  1. #4 of 7 best companies in Irrigation equipment supplier
  2. #56 of 109 best companies in Building Materials Supplier
  3. #3 of 4 best companies in Hose supplier
  4. #6 of 10 best companies in Pipe supplier
  5. #24 of 52 best companies in Plumbers' merchant
  6. #3 of 4 best companies in Water works equipment supplier

About T-mex Express

Written by the company

At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times. T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market. Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.


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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service

30 April 2024
T-mex Express logo

Reply from T-mex Express


Thank you for your kind words! We're thrilled to hear that you were satisfied with both the quality of our products and the service provided.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, ensuring I received the parts I needed on time. Friendly and efficient communications from Hannah keeping me updated regarding my order. Fittings are good quality, would recommend to others and will use again. Many thanks.

19 April 2024
Unprompted review
T-mex Express logo

Reply from T-mex Express

Thank you for the kind feedback, get in touch for your next order. We're here to help!

Rated 5 out of 5 stars

All good A**

12 April 2024
T-mex Express logo

Reply from T-mex Express

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. If you ever need anything else, just let us know.

Rated 5 out of 5 stars

1st Class service and goods

1st Class service and goods, will use them again.

11 April 2024
T-mex Express logo

Reply from T-mex Express

Thank you for your kind words! We're delighted to hear that you were satisfied with our service and products. We look forward to serving you again in the future!

Rated 5 out of 5 stars
T-mex Express logo

Reply from T-mex Express

We're thrilled to hear that your delivery arrived on time! Thank you for sharing your positive experience with us. If you ever need anything else, don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent

Item well packed and as ordered.Delivered when it was supposed to be.

8 April 2024
T-mex Express logo

Reply from T-mex Express

We're delighted to hear that your item arrived well-packed and as ordered, and that it was delivered on time. Thank you for sharing your positive experience with us! If you ever need anything else, please feel free to reach out.

Rated 5 out of 5 stars

good delivery time

5 April 2024
T-mex Express logo

Reply from T-mex Express

We're glad to hear that you were satisfied with the delivery time! If you have any further feedback or need assistance in the future, feel free to let us know. Thank you for choosing us!

Rated 5 out of 5 stars

Fast delivery

Five star from me.

2 April 2024
T-mex Express logo

Reply from T-mex Express

Thank you for your five-star rating! We're thrilled to have provided you with a positive experience. If you have any further comments or need assistance, please don't hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

Perfect for job repair of tyre machine

Perfect for job repair of tyre machine

25 March 2024
T-mex Express logo

Reply from T-mex Express

We're glad to hear that our product was perfect for your repair! If you ever need any more supplies or assistance in the future, feel free to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

Good communication

Fair price.
Efficient delivery.
Good communications.

28 March 2024
T-mex Express logo

Reply from T-mex Express


Thank you for your feedback! We're delighted to hear that you found our prices fair, our delivery efficient, and our communication effective. Providing value and convenience to our customers is important to us, and we're glad to have met your expectations. If you ever have any further questions or need assistance, please feel free to get in touch. We appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

I was quick

I was quick. Thank you

28 March 2024
T-mex Express logo

Reply from T-mex Express

You're very welcome! We're glad to hear that our service was quick and met your needs. If you ever require assistance in the future or have any questions, don't hesitate to reach out to us. Thank you for choosing us, and we look forward to serving you again!

Rated 5 out of 5 stars

100% as it was advertised

100% as it was advertised

25 March 2024
T-mex Express logo

Reply from T-mex Express

Thanks! Ensuring that our customers receive exactly what they expect is a top priority for us. If you ever have any questions or need further assistance, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

Great fast service

Great fast service

22 March 2024
T-mex Express logo

Reply from T-mex Express


We're thrilled to hear that you were satisfied with the speed of our service. Providing fast and efficient service is something we strive for, and we're glad to know that we met your expectations. If you ever need assistance in the future or have any feedback to share, please feel free to reach out.

Rated 5 out of 5 stars

Great service

Great service, had all the parts I required, I certainly recommend.

21 March 2024
T-mex Express logo

Reply from T-mex Express


We're delighted to hear that you had a positive experience with our service and that we had all the parts you needed! Thank you for your recommendation; it means a lot to us. Providing excellent service and having the right products available for our customers are top priorities for us. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

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