T-mex Express Reviews 260

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often noting that items arrive as described and on time. Many people highlight the excellent service, with staff being described as helpful, professional, and knowledgeable, providing great support and advice. The ease of ordering and the efficiency of the overall process are frequently mentioned, making it a go-to choice for many. However, some people were dissatisfied with the product quality, finding certain items to be of poor quality and not fit for purpose. A few other people also felt that delivery could be improved, with one instance of a purchase not being received.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Product

Customers had positive experiences with product, often receiving what they wanted in good time with... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Order

Customers consistently note positive experiences with order, highlighting ease of ordering and timely... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more

Rated 5 out of 5 stars

Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more

Rated 5 out of 5 stars

T-Mex Express offer a great range of PVC Pipe fittings and products at a good price. Their service is second to none; the goods were dispatched in time and in full with no hassle. Hannah was quick to... See more

Rated 5 out of 5 stars

Was great finding a supplier close to where I was working.That stocked the pvc fittings i was looking for locally.Otherwise I would have gone to our regular supplier that is based in the north.And wou... See more


Company details

  1. #3 of 6 best companies in Irrigation equipment supplier
  2. #54 of 107 best companies in Building Materials Supplier
  3. #3 of 4 best companies in Hose supplier
  4. #6 of 10 best companies in Pipe supplier
  5. #23 of 53 best companies in Plumbers' merchant
  6. #3 of 4 best companies in Water works equipment supplier

About T-mex Express

Written by the company

At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times. T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market. Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.


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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

260 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

High quality

High quality.

Very easy to select items from a very wide selection of usual and unusual items.

Excellent.

7 May 2024
T-mex Express logo

Reply from T-mex Express

Thank you! We're glad you found it easy to select items from our wide range of usual and unusual products.

Rated 4 out of 5 stars

Product Fine

Product Fine, cost of shipping to high
Ie £4.00 item cost £12.50
Should have been cheaper

3 May 2024
T-mex Express logo

Reply from T-mex Express

Thank you for your feedback! We're glad you liked the product. We'll work on making shipping costs more reasonable.

Rated 5 out of 5 stars

All good

All good, quick delivery & parts were exactly what I needed.

3 May 2024
T-mex Express logo

Reply from T-mex Express

All good, quick delivery & parts were exactly what I needed.

Rated 4 out of 5 stars

Good service

Good service, and product .thanks

2 May 2024
T-mex Express logo

Reply from T-mex Express

You're welcome! We're glad you had a good experience with both the service and the product. If you need anything else, feel free to reach out.

Rated 4 out of 5 stars

Flexible reducer

The product didn't look like in the picture

9 May 2024
T-mex Express logo

Reply from T-mex Express

We're sorry to hear that the product didn't match your expectations based on the picture. Your feedback is valuable, and we'll work on improving our product descriptions and images. If you need further assistance, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great service

3 May 2024
T-mex Express logo

Reply from T-mex Express

Thank you! We're happy to hear you had a great service experience. If you have any further feedback or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars
T-mex Express logo

Reply from T-mex Express

You're welcome! We're delighted to hear that you had a great experience with our prompt delivery service. If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery, reasonable prices, all items arrived as described and no hidden costs

29 April 2024
T-mex Express logo

Reply from T-mex Express

Thank you for your wonderful review! We're delighted to hear that you were pleased with our rapid delivery, reasonable prices, and transparency. If you ever need anything else, don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service

30 April 2024
T-mex Express logo

Reply from T-mex Express


Thank you for your kind words! We're thrilled to hear that you were satisfied with both the quality of our products and the service provided.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, ensuring I received the parts I needed on time. Friendly and efficient communications from Hannah keeping me updated regarding my order. Fittings are good quality, would recommend to others and will use again. Many thanks.

19 April 2024
Unprompted review
T-mex Express logo

Reply from T-mex Express

Thank you for the kind feedback, get in touch for your next order. We're here to help!

Rated 5 out of 5 stars

All good A**

12 April 2024
T-mex Express logo

Reply from T-mex Express

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. If you ever need anything else, just let us know.

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