Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more
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Review summary
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Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more
T-Mex Express offer a great range of PVC Pipe fittings and products at a good price. Their service is second to none; the goods were dispatched in time and in full with no hassle. Hannah was quick to... See more
Was great finding a supplier close to where I was working.That stocked the pvc fittings i was looking for locally.Otherwise I would have gone to our regular supplier that is based in the north.And wou... See more
Company details
- #3 of 6 best companies in Irrigation equipment supplier
- #54 of 107 best companies in Building Materials Supplier
- #3 of 4 best companies in Hose supplier
- #6 of 10 best companies in Pipe supplier
- #23 of 53 best companies in Plumbers' merchant
- #3 of 4 best companies in Water works equipment supplier
About T-mex Express
Written by the company
At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times.
T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market.
Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.
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Contact info
Moat Farm, Green Lane, ME17 3ES, Maidstone, United Kingdom
- 01622470047
- sales@t-mex.co.uk
- t-mex.co.uk
4.7
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Prompt and accurate response
11 February 2025
Reply from T-mex Express
Thank you for your kind review! We’re delighted to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again in the future.
Problem with member of staff.
I was under the impression that I paid for next day delivery. However it appears that rhere is a £10 surcharge for pipe. I did phone sales where I spoke to and a sales rep. On conclusion of the conversation I was asked to hold and then transfered to another employee who I told that a colleague had already clarified the issue. This employee did not seen satisfied that I had concluded my business. I was then spoken too extremely rudely, I have never ever been spoken too with such rudness and arrogance. I had nothing to communicate with this person from the outset. It was so crazy I had to laugh. It does appear that this person is unwell.
5 February 2025
Reply from T-mex Express
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to provide clear communication and excellent service, so it’s disappointing to hear that we fell short in this instance.
Regarding the delivery charge, certain items, such as pipework, do incur additional fees due to their size and handling requirements. We always strive to make these costs clear at checkout, but we understand that it can sometimes be confusing.
Very helpful
Very helpful, great communication, fast service, no drama, extensive stock carried, I will recommend
5 February 2025
Reply from T-mex Express
Thank you for your fantastic review! We’re thrilled to hear you found our service helpful and efficient. We truly appreciate your recommendation and look forward to serving you again!
Reply from T-mex Express
Thank you for your review! We’re glad everything was as expected and appreciate your support. Looking forward to serving you again!
Fantastic service and happy with item…
Fantastic service and happy with item bonus delivered the next day thanks.
28 January 2025
Reply from T-mex Express
Thank you for your kind words! We’re delighted that you’re happy with your item and that our fast delivery met your expectations. We appreciate your support and look forward to serving you again!
It was late in the day.......
It was late in the day, and I had no idea what parts I needed—but they took the time to sort everything out for me. Even though it was past their closing time, they still went above and beyond to make sure I got the right part, arranging first-class next-day delivery with a smile. That kind of service is rare these days. Highly recommend!
29 January 2025
Unprompted review
Reply from T-mex Express
We’re always happy to go the extra mile to help our customers, no matter the time of day. It’s great to hear that you had a positive experience, and we truly appreciate your recommendation
same as all ways spot on
6 January 2025
Reply from T-mex Express
Thank you for your support! We’re delighted to hear that you’re happy with our service as always. We truly appreciate your loyalty!
Reply from T-mex Express
Thank you! Happy to help you for the future orders!
Reply from T-mex Express
Thank you!
Reply from T-mex Express
“Thank you for your kind words! We’re glad you’re happy with the price, delivery, and service. We appreciate your support!” 😊
Always great service Thanks
18 November 2024
Reply from T-mex Express
“Thank you for your continued support! We truly appreciate it and are always happy to help!” 😊
Reply from T-mex Express
“Thank you! We’re glad you found the information clear and helpful. We appreciate your support!” 😊
The item I received eventually was just…
The item I received eventually was just as described and the complaints department were amazing. Yet again the courier used was appalling DHL will never be as good as the companies they work for refund for late delivery but the lies DHL come up with would be laughable if it wasn't for the problems they cause.when you pay for next day weekend its because that's what the job requires DHL will never ever understand customers requirements and penalties for delays
24 October 2024
Reply from T-mex Express
“Thank you for your feedback. We’re glad you were happy with the item and our complaints team’s support. We’re really sorry for the issues caused by the courier and understand your frustration.
Reply from T-mex Express
“Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with the service, price, and delivery speed. We appreciate your support!” 😊
All good easy to deal with great service
21 October 2024
Reply from T-mex Express
“Thank you for your feedback! We’re glad to hear everything went smoothly and that you had a great experience. We appreciate your support!” 😊
Very good staff
28 October 2024
Reply from T-mex Express
“Thank you for your kind words! We’re thrilled to hear you had a positive experience with our staff. We truly appreciate your feedback!” 😊
Reply from T-mex Express
Thank you for your feedback! We’re glad to hear everything arrived on time and you’re satisfied with your purchase. 😊
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