Tacticon Reviews 17,050

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting that the gear feels well-made and performs as advertised. Many people appreciate the excellent customer service, highlighting the staff's helpfulness, timely responses, and willingness to resolve issues, even when it's the customer's fault. The pricing is frequently mentioned as a significant positive, with consumers finding the products affordable and offering great value compared to similar items on the market. However, some customers also noted that shipping times can occasionally be slow, especially during sales, with some experiencing delays of several weeks or even months. A few other people also felt that customer service was non-existent or poor when inquiring about these prolonged shipping delays, leading to dissatisfaction with their overall experience.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that items are durable, well-made, and... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and craftsmanship of... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast shipping, receiving items... See more

Price

Reviewers mention positive feedback about price, with many customers finding the products to be of high... See more

Customer service

People report positive experiences with customer service, highlighting its excellence and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tacticon listens to it's customers. They provide excellent products as well as service. That is why I am a repeat customer. I have purchased lights, tactical vests and plates, etc. I have recommended... See more

Rated 5 out of 5 stars

I purchase 3 Predator V2 sights for my pistol caliber carbines. Two sights worked great but I could not get the third one to zero. I advised Tacticon of the problem and once they had verified legit... See more

Rated 5 out of 5 stars

Tacticon goes above and beyond in customer service from warranty claim to a bonehead user(myself) stripping a bolt and them sending me a new one (free of charge). Customer Service is awesome ! I wi... See more

Rated 5 out of 5 stars

I have purchased from this company several times. They manufature and sell equipment that is not only affordable, but durable. I have referred many of my military buddies and law enforcement friends t... See more


Company details

  1. Sporting Goods Shop

Information provided by various external sources

Combat veteran owned company manufacturing affordable and effective tactical and concealed carrier equipment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. A mistake was made regarding sending me the correct tactical bag color and the company went above and beyond by sending me another bag without asking for a return. Definitely recommend.

20 March 2025
Rated 1 out of 5 stars

Shipping is horrible

Shipping is horrible. My product was supposed to be delivered 3/30/25 and it is 4/18/25 today and I guess it has been all around the USA but can’t get delivered to my house. They need to find someone more reliable than USPS to do there deliveries. Just because of this I won’t be ordering anything else from them. I needed my vest 3 weeks ago!!

21 March 2025
Tacticon logo

Reply from Tacticon

We’re sorry to hear that you’re experiencing difficulties with your package delivery.

Please understand that once an order has been handed over to the shipping carrier, it is unfortunately beyond our control how the package is routed or delivered. While we do our best to ensure a smooth shipping process, delays or misrouting can occasionally occur on the carrier's end.

We recommend reaching out directly to the carrier with your tracking information for the most accurate updates. That said, we’re happy to assist however we can from our side and will continue to monitor the situation closely.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Great Company

Great Company, has awesome products that I trust to put on my rifles when the shit hits the fan, shipping is fast & easy. I've bought several things & they all top of the line products!

2 April 2025
Rated 1 out of 5 stars

You never call me back regarding…

You never call me back regarding questions. I have left 4 messages!

3 April 2025
Tacticon logo

Reply from Tacticon

Thank you for your review. We are sorry you feel that we did not reach back out to you. We have spoken on the phone several times, as well as corresponded via text message and email. If you still have needs to be met, feel free to reach back out, support@tacticon.com

Rated 4 out of 5 stars

Ive been asked to leave an honest review

I have been asked to leave an honest review of my experience shopping through Tacticon Armament after purchasing some armor for Christmas. Keep in mind I placed my order in December (so I can only imagine how hectic things were leading up to Christmas) with what should have been enough lead time to receive my purchase by Christmas or a little after. The company was running a pre-sale on top of a 50% off (maybe even 60% on select items) which I'll admit to believing is incredible, along with the warranty their plates come with, however it may have complicated my plans for Christmas gifts to my brothers. After following up in mid January, I was informed that Tacticon was having issues with 1 Item being unavailable due to weather/shipping delays, and they refused to send me what they did have. That left me pretty irritated tbh, then almost 2 months later they offer to upgrade my v2 vest for a "lite" vest which I didn't think of as much of an upgrade at the time. Long story made short, Tacticon agreed to upgrade my 2nd vest to an elite vest and eventually I recieved my shipment. I will give Credit to the customer support team for being responsive to my emails, and attempting to make a bum situation a little better with the free upgrade. I haven't been shot with their plate carrier on yet, but the videos of the plates performance by several testers have me feeling pretty confident that they'll perform as advertised.

21 March 2025
Rated 1 out of 5 stars

BEWARE!!!!!!

THESE PEOPLE DID NOT SEND THE PRODUCT THAT I ORDERED AND PAID FOR, KEPT MY MONEY!! AND WOULD NOT RETURN MY MONEY OR SEND THE PRODUCT!!!! I KNOW THIS SOUNDS CRAZY. MY BANK IS GOING AFTER THEM.

5 March 2025
Unprompted review
Tacticon logo

Reply from Tacticon

Thank you for your review. We’re sorry to hear you’re experiencing an issue with your order.

Please note that your order was flagged by our system as potentially fraudulent. As a precaution, we’ve requested verification to confirm that you are the authorized cardholder. To date, we have not received any communication from your bank or financial institution regarding this matter.

Once verification is complete, we will be more than happy to address any additional concerns you may have. Please understand that verification is a necessary step when an order is flagged for potential fraud.

We appreciate your understanding and cooperation.

Rated 1 out of 5 stars

Not packaged right

Not packaged right, the two |AR500 plates broke out of the box, and were lost in transit, now I have to wait to get reimbursed from USPS. Not Happy. Would not recommend.

3 April 2025
Tacticon logo

Reply from Tacticon

Thank you for your review. We are sorry this happened. Please reach out to our Customer Support team at Support@tacticon.com. So we can assist you with this matter.

Rated 1 out of 5 stars
Tacticon logo

Reply from Tacticon

Thank you for your feedback. We’re very sorry to hear about the situation with your package. Unfortunately, shipping insurance only covers damage or loss prior to delivery and does not extend to theft after a package has been delivered, such as porch piracy.

We did file a claim with USPS on your behalf, and they have confirmed that the package was successfully delivered to your residence. While we truly empathize with your frustration, we are unable to assume responsibility for items that go missing after delivery.

We appreciate your understanding and wish you all the best moving forward

Rated 5 out of 5 stars

Great deals

Ordering was easy and when you noticed I had two separate order, (my mistake) you combined them. You could however get better integration with the shipping companies as the updated info didn’t really update until it was literally in town.

31 March 2025

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