Tacticon Reviews 17,050

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting that the gear feels well-made and performs as advertised. Many people appreciate the excellent customer service, highlighting the staff's helpfulness, timely responses, and willingness to resolve issues, even when it's the customer's fault. The pricing is frequently mentioned as a significant positive, with consumers finding the products affordable and offering great value compared to similar items on the market. However, some customers also noted that shipping times can occasionally be slow, especially during sales, with some experiencing delays of several weeks or even months. A few other people also felt that customer service was non-existent or poor when inquiring about these prolonged shipping delays, leading to dissatisfaction with their overall experience.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that items are durable, well-made, and... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and craftsmanship of... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast shipping, receiving items... See more

Price

Reviewers mention positive feedback about price, with many customers finding the products to be of high... See more

Customer service

People report positive experiences with customer service, highlighting its excellence and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tacticon listens to it's customers. They provide excellent products as well as service. That is why I am a repeat customer. I have purchased lights, tactical vests and plates, etc. I have recommended... See more

Rated 5 out of 5 stars

I purchase 3 Predator V2 sights for my pistol caliber carbines. Two sights worked great but I could not get the third one to zero. I advised Tacticon of the problem and once they had verified legit... See more

Rated 5 out of 5 stars

Tacticon goes above and beyond in customer service from warranty claim to a bonehead user(myself) stripping a bolt and them sending me a new one (free of charge). Customer Service is awesome ! I wi... See more

Rated 5 out of 5 stars

I have purchased from this company several times. They manufature and sell equipment that is not only affordable, but durable. I have referred many of my military buddies and law enforcement friends t... See more


Company details

  1. Sporting Goods Shop

Information provided by various external sources

Combat veteran owned company manufacturing affordable and effective tactical and concealed carrier equipment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Magwell Grip fits loosely, rifle bag is great

The bad I purchased works well and is what was expected. However, The magwell grip fits loosely. After fastening all three screws, with no gaps between the two halves, there is still approximately 1/8 of an inch gap, on both sides, between the magwell and the grip that was purchased.

31 March 2025
Tacticon logo

Reply from Tacticon

Thank you for your review. We are sorry to hear you are dissatisfied with the product. Please reach out to CS to see if there is any resolution we can provide. Support@tacticon.com

Rated 5 out of 5 stars

Good product... good price! Fast shipping.

I had been looking for a good price on a set of plates in AR500 Level 3+ for sometime and I just happened across Tacticon's sale on their left hand shooters cut 3+ plate set for $59 dollars & the trauma pads for $29 dollars more. I couldn't pass that deal up! Tax, shipping and all for a set of quality level 3+ plates & pads was $114.

31 March 2025
Rated 1 out of 5 stars

Poor quality, durability, and design

Pretty unsatisfied with the quality, durability, and overall design of the duty belt.

Issue #1 -The straps used to size the belt fold on the inside of the belt, which takes away space from the Velcro which should hook onto the inner belt, resulting in the duty belt sagging in the front, or forcing me to slide my mag holder down to an impractical location on the belt.
Issue #2 - the MOLLE isn’t made with a durable material, and after a few uses of anything on the heavier side causes the stitching to tear away. They are also made with not enough leeway, so that something as lightweight and simple as a radio clip is frustrating to attach and even more of a headache to remove again.

14 March 2025
Tacticon logo

Reply from Tacticon

Thank you for taking the time to share your experience—we genuinely appreciate the detailed feedback.

We’re sorry to hear that the fit and function of the inner belt straps have caused issues with stability and placement of your gear. Your insights into how this affects the Velcro engagement and practical use of attachments like your mag holder are incredibly helpful for our product team.

Regarding the MOLLE system, we sincerely regret that it hasn’t met expectations in terms of durability and ease of use. This isn’t the experience we aim to deliver, and we take concerns about material strength and stitching very seriously. We are currently reviewing these issues to explore design improvements in future production runs.

If you haven’t already, we’d love the opportunity to make this right—please reach out to our support team at Support@tacticon.com so we can assist you further.

Thank you again for your honest review and for helping us improve.

Rated 5 out of 5 stars

Great customer service

They kept good communication about a pre order that kept getting delayed and after still waiting on the product, they offered to upgrade the order so that way they could ship it out now, instead of still waiting for the delayed one.

25 March 2025
Rated 5 out of 5 stars

Missing item made right

I received a package that was missing an item. I'm not even sure who's fault it was, Tacticon or the shipping company. Regardless, are a few email exchanges and pictures, Tacticon made it right and shipped out the missing item. A1 customer service. 10/10

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Order wasn't delivered and according to…

Order wasn't delivered and according to usps it was. Tacticon basically said not our problem and now I'm out over 600 bucks and have nothing to show for it. The insurance is therefore pointless. UPDATE. Post office in my area has been making multiple wrong drop offs. But due to them brushing it off I must accept the loss of my money and try a company that does not use USPS.

24 March 2025
Tacticon logo

Reply from Tacticon

Hi Archie,

Thank you for reaching out. Please note that once the package is handed over to the shipping carrier, we release liability to them. Similarly, the carrier releases all liability once the package is confirmed as delivered. I recommend checking if you have a Ring doorbell or any security system that could help investigate what may have occurred. If so, you may be able to file a claim with your property insurance for reimbursement.

Under our shipping insurance policy, coverage applies only up to the point of delivery. If the package had been lost, damaged, or undeliverable, I would have been able to assist in replacing your order. I sincerely regret the situation you're experiencing and wish I could be of more help. Unfortunately, this is beyond the scope of my ability to resolve, as USPS confirmed that your orders were indeed delivered to you.

Rated 4 out of 5 stars

Shipping

Good product great customer service took a little longer for them to ship out than they projected but overall happy with purchase

19 March 2025

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