TacTree Reviews 

9,722
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,033 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and professional approach, and the overall ease of the ordering process. Many consumers appreciate the fast and efficient delivery, often noting that items arrive well-packaged and with good tracking communication. The quality of the products, including clothing and equipment, is frequently mentioned as top-notch, with a great selection available. However, some customers also noted issues with delivery, such as parcels being left at incorrect addresses or problems with courier services. A few other people also felt that product sizing could be inaccurate, leading to discomfort or the need for returns.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the high quality, durability, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and free delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality and... See more

Order

Customers had positive experiences with order, frequently describing the online ordering process as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of ordering a Leatherman Surge Swiss Army Knife & Accessories from this company and I found the process a Joy. The online ordering process was very easy and I thought that th... See more

Company replied

Rated 5 out of 5 stars

Three great top quality 5.11 polo shirts. They are both smart and functional. With the recent high temperatures they were super cool whilst maintaining comfort and style. Super fast free delivery.

Company replied

Rated 5 out of 5 stars

once I placed order I was updated quickly with an acknowledgement then when it was despatched the next day.. it was to be delivered the day after that although it took an extra day.. because we are in... See more

Rated 5 out of 5 stars

Normally shop in store. Staff have always been fantastic, really friendly, helpful, knowledgeable and patient. Everything on line is in store so can make a nice list before I arrive and I know it’ll a... See more


Company details

  1. #11 of 240 best companies in Men's clothes shop
  2. #4 of 55 best companies in Bags and luggage shop
  3. #8 of 216 best companies in Shoe shop
  4. #5 of 255 best companies in Ladies' clothes shop

Written by the company

TacTree is a UK based, worldwide distributor of tactical & military equipment including tactical clothing, boots & footwear, bags, backpacks, torches, knives and multi-tools. We also stock an extensive tactical medical supplies range including tourniquets, haemostatic dressings, chest seals, IO needles and complete haemorrhage control kits. We are also proud to be the UK's only 5.11 Select Premium Dealer which means we stock the largest range of 5.11 clothing, gear and equipment in the UK and are able to bring you the best prices and deals both online and through our flagship UK 5.11 Shop in Telford, Shropshire where you can get your hands on the 5.11 gear and try it before you buy. With an extensive range of tactical clothing and products as well as excellent customer service, TacTree provide an unrivalled service that you can rely on for all your tactical needs...

Tactical Gear from the UK's only 5.11 Select Premium Dealer

Written by the company

Free UK Delivery
As standard, all UK orders over £30 are despatched on our free delivery service. Need it quickly? We have a range of delivery options available including 24 hour and Saturday delivery to ensure you get your order as quickly as possible and with our courier's (Parcelforce) text and email notifications you will be provided with a 90minute delivery slot so no more hanging around waiting for the driver to turn up (for more details please go to http://tactree.co.uk/delivery )
No-Hassle Online Returns
If you are not happy with your purchase or if it is not suitable, simply return the item to us in it's original condition within 30 days from the date of shipping and we will happily refund or exchange the item for you. Full details about our no-hassle returns policy can be found at http://tactree.co.uk/returns
Help is just a phone call away
As well as quick replies to emails we have a dedicated customer service team ready to take your calls and help you find the item you are looking for. Call us on 01952 56 56 70 today.
Rewards Club - Earn money while you shop
With our Rewards Club you can earn money while you shop. Simply sign up at http://tactree.co.uk/rewards and shop like you normally would, then at the end of each month you will get a voucher based on your spend to use the following month!

Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(9,722)

987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top customer service

My order was delivered to a neighbour who had moved out. They promptly dispatched a replacement. Highly recommend!!!

29 June 2026
Unprompted review
TacTree logo

Reply from TacTree

Thank you for the feedback. We're pleased we could help resolve your issue with your order.

- Ryan

Rated 5 out of 5 stars

Would recommend

Well presented website which functions well from selection to purchase of goods, items delivered well packaged and in good time, good experience overall, would recommend.

7 April 2026
TacTree logo

Reply from TacTree

Thank you for the great feedback! We’re really pleased to hear you found the website easy to use and that your order arrived well packaged and on time. We truly appreciate the recommendation.

- Ryan

Rated 5 out of 5 stars

Great service

Great service

23 June 2026
TacTree logo

Reply from TacTree

Thanks for the feedback! We're pleased you were happy with the service you've received.

- Ryan

Rated 5 out of 5 stars

Fantastic brand and store

Fantastic brand and store , super super helpful via email and in person huge thanks

16 June 2026
TacTree logo

Reply from TacTree

Thank you so much for the kind words! 😊 We’re really glad you had a great experience both online and in store. We’ll be sure to pass this on to the team. Huge thanks for your support!

- Ryan

Rated 5 out of 5 stars

Quality Goods

Quality Goods , Great Communication , Great Prices

19 June 2026
TacTree logo

Reply from TacTree

Thanks Clayton. Were pleased that you're satisfied with your purchase. We look forward to you shopping with us again.

- Ryan

Rated 5 out of 5 stars

Top customer service

Got my leatherman replaced in 3 days. Top customer service

18 June 2026
TacTree logo

Reply from TacTree

Amazing to hear! We’re glad we could get your Leatherman sorted so quickly. Thanks for the kind words!

- Ryan

Rated 5 out of 5 stars

Swift delivery

Swift delivery, good price, exactly as advertised.

17 June 2026
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Reply from TacTree

Thanks for the feedback, Mike. We're happy to hear you're pleased with your purchase.

- Ryan

Rated 5 out of 5 stars

Excellent service .

Excellent service .

12 June 2026
TacTree logo

Reply from TacTree

Thanks Dave! We hope you are pleased with your purchase and we look forward to you shopping with us again soon.

- Ryan

Rated 5 out of 5 stars

Never leave reviews but genuinely…

Never leave reviews but genuinely amazing, accidentally ordered the customised version, they rang me asked me what i want done to it or if i wanted the extra refunded very quick and simple and got the parcel well before expected , product is great already found a hundred uses for it

17 June 2026
TacTree logo

Reply from TacTree

Thanks so much for taking the time to leave a review! We’re glad we could sort everything quickly for you and that you’re loving the product… sounds like it’s getting plenty of use already!

- Ryan

Rated 5 out of 5 stars

Great company, great range of goods

The item I purchased was really competitively priced and delivery was swift. Will definitely buy from them again.

15 June 2026
TacTree logo

Reply from TacTree

Thanks for the feedback, Georges! We're thrilled you found a great deal and that the delivery was speedy too.

- Ryan

Rated 5 out of 5 stars

Happy with the purchase

Happy with the purchase
I would order again

15 June 2026
TacTree logo

Reply from TacTree

Thanks for the feedback, Emiliyan. We're pleased you're happy with your purchase.

- Ryan

Rated 5 out of 5 stars

Skeletool - surprisingly useful

I was asked what I wanted for Father's Day - I choose a Skeletool and got the blade engraved and one of my daughter's paid for it - what an excellent idea. Very impressed with the Skeletool.

8 June 2026
TacTree logo

Reply from TacTree

Thanks Lynn. We're pleased you're happy with the purchase of the Skeletool. Its always nice to add that personal touch with the engraving!

- Ryan

Rated 4 out of 5 stars

All ok great product as leatherman…

All ok great product as leatherman always are just no case supplied but no issue just bought one All ok

8 June 2026
TacTree logo

Reply from TacTree

Thanks for the feedback! Glad you’re happy with the Leatherman.

- Ryan

Rated 5 out of 5 stars

Outstanding service and lightning-fast delivery!

I ordered a 5.11 backpack from TacTree, and the entire experience was flawless. The website was easy to navigate, and the pricing was highly competitive. My order arrived promptly, perfectly packaged with excellent tracking updates throughout. Will definitely be ordering from here again. Highly recommended!

15 June 2026
Unprompted review
TacTree logo

Reply from TacTree

Thanks for the great feedback! Delighted everything arrived quickly and smoothly.

- Ryan

Rated 5 out of 5 stars

Excellent, as always!

Ordered a 5.11 EDC pouch, used my Tac Tree Points with no issues and it arrived very quickly!! Not a lot else to say, apart from I'd highly recommend Tac Tree 👍

10 June 2026
TacTree logo

Reply from TacTree

Thanks for the great feedback! Glad your order arrived quickly and the points worked smoothly.

- Ryan

Rated 5 out of 5 stars

Above and beyond

I’ve purchased from Tactree before and recently ordered another customised multitool. My surname contains a hyphen, but I noticed the website automatically removed it during the engraving customisation process.

I contacted Tactree and was genuinely impressed by the response. Claire took the time to call and email me personally to make sure the engraving would be completed exactly as requested. It was a small detail, but one that mattered to me, and it was refreshing to deal with someone who clearly cared about getting things right.

What really amazed me was the turnaround time. I placed the order around lunchtime Friday and the knife was delivered the very next day, perfectly engraved with the correct spelling and formatting.

In an age where many companies hide behind automated systems and generic responses, Tactree provided old-fashioned customer service backed up by modern efficiency. The communication was excellent, the engraving was flawless, and the delivery speed exceeded all expectations.

A special thank you to Claire for going above and beyond. She’s a credit to the company.

I wouldn’t hesitate to recommend Tactree and will certainly be purchasing from them again in the future.

12 June 2026
Unprompted review
TacTree logo

Reply from TacTree

Thanks so much for the amazing feedback! We’ll be sure to pass this on to Claire – she’ll really appreciate it.

- Ryan

Rated 5 out of 5 stars

Great website

Great website. I was looking for magnum boots and found loads! Competitive pricing and easy ordering and payment. My boots arrived the next day with plenty of tracking communication . I’ll definitely be buying from here again 😁

4 June 2026
TacTree logo

Reply from TacTree

Thanks for the great feedback, Amanda! Glad you found exactly what you needed and it arrived quickly.

- Ryan

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