TagsforHope Reviews 500

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express satisfaction with the quality and value of the products, often highlighting the cute designs and the durability of items like collars and leashes. The mission of supporting animals in need is a significant factor for many, making purchases feel more meaningful. Reviewers frequently praise the customer service for being responsive, helpful, and friendly, often going above and beyond to resolve issues like address errors or combining orders. However, some customers also noted issues with delivery services, with packages not reaching their destination or being difficult to retrieve. There were also concerns about product quality, with some items fraying quickly or not performing as expected, such as martingale collars that dogs could still slip out of. A few people mentioned that customer support responses could be slow or unhelpful when dealing with product defects or exchange requests, leading to frustration and a reluctance to order again.

What people talk about most

Product

People report ambiguous experiences with product quality, with some reviewers expressing satisfaction with... See more

Order

Consumers find order experiences to be ambiguous, with many reviewers expressing frustration over not... See more

Quality

Customers had ambiguous experiences with product quality, with some reviewers expressing satisfaction, noting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant disappointment... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been gifted one, and bought two collars from TagsforHope now. Absolutely love them - very good quality and value; easy to find correct fit and the designs are so so cute! Love that it supports rescue... See more

Rated 5 out of 5 stars

Just received my second order from them and I am so happy. Yes, it is a little more expensive, but , remember that part of it is to help animals in need and the quality is wayyyyy up there. I had to... See more

Rated 5 out of 5 stars

I wanted to surprise my granddaughter and best friend with a tag. Unfortunately I made a address error on both Orders. With only 1 email , my mistake was updated. And I received emails fro... See more

Rated 5 out of 5 stars

My story begins shortly before Black Friday. I initially ordered two Christmas collars for my pups and when I placed the order, it said "will ship by 12/2" but 12/2 came and went with no update. I... See more


Company details

  1. Pet shop

Written by the company

Hand-crafted pet accessories, designed to keep your pet safe & stylish. Customizable, durable, and backed by our famous warranty. Every purchase helps to feed, treat and rescue an animal in need.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

500 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing collars

Amazing collars! We now have a summer and winter one! They are fantastic quality and get all the compliments! Our White Swiss Shepherd, Merlin, looks soooooo good in his bandana & collar 💖😍

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Very Pleased

I’ve been wanting to order for some time now, and finally did. I was so excited to receive the items and try them out. Everything was as described and the quality seems great. Not by fault of anyone, but when I order again, I will go with the plastic buckle vs the metal simply because I have a small dog, and it seems a little heavy for her neck.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10 WOULD RECOMMEND

I ordered this and it arrived within a week! I ordered the leash with 2 handles and the matching step-in harness. I ordered a medium and it’s a little big on my 12-week-old golden, but I’m sure it’ll fit in a week or so! It’s perfect! I also had to change the delivery address, and I emailed customer service. They emailed right back and fixed it. Overall, I will be ordering all my harnesses and leashes from here! It’ll be great to see a hands-free leash option!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful cause

I love what this company does for animals and I support their efforts. The products are beautiful and very good quality. I have gotten so many compliments on my fur babies harnesses and leads. I love telling people where to get them and support shelters at the same time.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy Exchange and Great Customer Service!

I placed an order for my roommate's two dogs and I got the wrong size collars...sigh. Thankfully, putting through an exchange on their website was super easy! I received multiple emails of communication, letting me know every step of the process and when my items were being shipped. I will definitely be ordering again just from the customer service alone! Not to mention the collars are of great quality and have the cutest designs- my roommate was stoked to see them in her stocking for Boston and Rosie :)

17 December 2024
Unprompted review
Rated 5 out of 5 stars

TagsforHope customer for life!

I am a TagsforHope customer for life and take any opportunity I can to rave about their products. I have purchased multiple collars, tags, and leashes from them along with a harness and the quality of the gear never ceases to impress. I love that they give back with each purchase and their products are exceptionally made (and very cute)! Each season I get excited to see their new prints. The frog clip collars are our favorite for our strong pup, never have to worry about them failing.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a ID tag bundle

I ordered the leash, collar, & ID tag bundle. Very well made products, I really like the extra ring attachments. The design and colouring of these items are beautiful.

11 December 2024
Unprompted review
Rated 3 out of 5 stars

Delay in receiving order

Order was placed Nov 29, was due Dec 10, did not arrive till Dec 14. My daughter placed her order after ours but received hers a week ahead of ours. Leash & collar are perfect, very nice quality. ID tag was incredibly difficult to attach to collar.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Awesome bandanas

Great product! Great experience throughout the whole process. The bandanas were well made and look great on the dogs! Best part, the mission to help other animals.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

The products are so well made

The products are so well made! Great quality and they look fantastic! I purchased a few items, including matching bandannas for my dogs besties and they all look fabulous in their gear. The collar and leashes are exceptional. Will definitely be purchasing in the future.

15 December 2024
Unprompted review
Rated 4 out of 5 stars

Great product, skip the carabiner

We bought the leash, collar, tag (FBI), harness and seat belt for our pup. The only thing we don't like is the carabiner hook we selected. It's too big for the loop connections on the harness, and gets stuck. Other than that, we're very happy with the products. The harness fits our hound-mix pup well. And it was easy to make the adjustments needed for a perfect fit.

22 November 2024
Unprompted review
TagsforHope logo

Reply from TagsforHope

Hi Leslie! Thank you for your kind words and for supporting our mission!

In regards to the carabiner, we will replace it for you free of charge with a clip of your choice. We want to make sure you are 100% happy with everything!

I don't see your order number so please reach out to our customer support team at tagsforhope.com/contact and let them know that you talked to us on Trustpilot and we offered you a free replacement for the leash with a clip of your choice. We will get a new one made and shipped out to you as soon as we hear back from you.

Thank you again for being a loyal customer!

Rated 5 out of 5 stars

A New Tag for Daisy!

I ordered a new tag for our new puppy Daisy. It came out exactly as I ordered. It looks lovely! She looks adorable sporting her new tag on her collar. Thank you for always giving us a quality product!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great tags

Great tags! Had several over the years for all my boys. Good quality that bring piece of mind and all to support a great cause.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous and durable

I believe my dog has at least 4 collars from Tags for Hope. They seem to be indestructible for hikes, swimming, and trips through the washing machine. They are beautiful, well made, and safe. She has a collar for every outing and we will be back for more styles.

14 December 2024
Unprompted review
Rated 3 out of 5 stars

Just got the product and it's amazing

Just got the product and it's amazing. I absolutely love it! But getting it here is another story. My first order got lost in the mail. And yes I know it's not their fault, but they should of resent the new order faster. $ 71.00 might not be a lot of money but it is to me. The company was helpful but it should of been a priority.

14 December 2024
Unprompted review

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