Tailors Mark Reviews 265

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very pleased with the goods and service Always willing to help, and the shirts are fantastic value and high quality. It was an extremely simple experience.

Rated 5 out of 5 stars

My husband is of small stature but very large neck so has never been able to buy a shirt from any shop. His whole life he has bought very large shirts so he can wear a tie, with short sleeves of cours... See more

Company replied

Rated 5 out of 5 stars

Guys - stop buying off the rack shirts and suits and invest in Tailors Mark. The product is twice as good and the fit is perfect. Your appearance will improve and with it your confidence. The guys dow... See more

Company replied

Rated 5 out of 5 stars

Great easy website with thorough questions to help tailor your shirt the best way possible. I have unusual measurements of large chest and arms which means I really can't buy instore any nice shi... See more

Company replied

Company details

  1. Men's clothes shop
  2. Clothing Shop

Information provided by various external sources

We launched Tailors Mark with one mission: make it easy and convenient for you to get high-quality clothes that fit perfectly the moment you put them on. Whether you’re designing a shirt online with our simple-to-use shirt customiser, or meeting us in person for a TAILOR3D suit fitting – your experience forms the heart of our business, and your feedback is what drives us forward. We’re not here to tell you what to wear or how to wear it. We’re here to handmake clothes you’ll never want to take off.


Contact info

4.9

Excellent

TrustScore 5 out of 5

265 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great shirts

Great shirts, attention to detail. Only suggestion would be an indication of how shiny the materials are as the online pictures are not clear on this.

21 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Nigel,

Thanks for the 5 stars and the feedback, we really appreciate it!

Rated 5 out of 5 stars

The team at tailors mark delivered on…

The team at tailors mark delivered on all their assurances.

They took the time to work through all of my alteration requests and managed my expectations along the way.

I am very happy with the end result and definitely recommend giving them a go.

20 August 2018
Unprompted review
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Reply from Tailors Mark

Thanks for the positive feedback Justyn!

Rated 5 out of 5 stars

Great service

Great service, and thanks for meeting your promise of making sure customers are happy with the fit.

19 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Craig,

Thanks for the 5 stars and positive review! We really appreciate it!

Rated 4 out of 5 stars

I would have given 5 if delivery time…

I would have given 5 if delivery time was shorter. Took 1 month since ordering to get to me.

(I would have paid extra for express!)

Other than this, love the shirts.

19 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the feedback, we really appreciate it! Our usual turnover time is 3 weeks, so we apologise for the delays you faced!

Rated 5 out of 5 stars

I've used tailors mark a few times…

I've used tailors mark a few times already and its easy every time! love the option of saving my measurements!

Great customer service whenever i needed it as well

16 August 2018
Unprompted review
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Reply from Tailors Mark

Thanks for the positive review Kevin!

Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience!
Vast array of wonderful product
Friendly helpful service

16 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the positive feedback Peter!

Rated 5 out of 5 stars

Good set out web site

Good set out web site, allows easy interaction to allow ordering clothing items. The sizing calculations allow a industry check to one's personal sizes.

16 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the 5 stars Vernon!

Rated 5 out of 5 stars

Great easy website for custom fitted quality fabric shirts

Great easy website with thorough questions to help tailor your shirt the best way possible. I have unusual measurements of large chest and arms which means I really can't buy instore any nice shirts with decent fabric that isn't see through or paper thin.

So far a great experience and looking forward to receiving my shirt in the future. Knowing there is a guarantee that I can return to adjust measurements provides peace of mind.

Should this pan out well for me then you've got a customer for life!

14 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Hannah,

Thanks for taking the time to leave positive feedback! We look forward to getting you your first Tailors Mark shirt!

Rated 5 out of 5 stars

Amazing service and fit

I needed the shirt to arrive in three weeks, they got it to me in two. Great fit, I finally have a shirt that fits me properly

8 August 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the positive review Brad! We're glad to hear that you are happy with the fit!

Rated 5 out of 5 stars

Wrong Shirt - Replaced free of charge

received the wrong shirt compared to what I ordered and as a result am being sent a replacement that is what I ordered. Very good customer service - highly recommend

26 June 2018
Unprompted review
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Reply from Tailors Mark

Thanks for the 5 stars Ben! We're glad our customer service team could help resolve the issues you were facing!

Rated 5 out of 5 stars

Tailors Mark Is The Best

Tailors Mark is the best! I needed a suit for my wedding and they made the process unbelievably easy. They were efficient in their work and got my measurements done quickly. Their consultants were very knowledgable and helped me pick out the right fabric and choose the right cuts, collars, etc. Now when I need a suit or shirt I can hop on their website, which has all my info saved, and just pick out what I want knowing I'll get a perfect fitting, high quality product, delivered straight to my door.

16 June 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Jake,

Thanks for the 5 star review, we really appreciate it!

Rated 5 out of 5 stars

Great customer service

Great customer service, love the chat section, thanks guys!

12 June 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the positive feedback! We're glad to hear that our LiveChat team could help you with your enquiries.

Rated 5 out of 5 stars

Great!

I got in touch with Tailors Mark as I was preparing for my wedding. I was looking for the convenience of internet based shopping (ie can be accessed anytime...) with the benefits of a traditional tailoring service (measurements taken by a professional...). I believe Tailors Mark achieved the right balance between the two and I am overall perfectly happy by my purchases (wedding suit and shirt) and the buying process.
Something that could improve the experience? I thought of maybe a blog/forum-type page where users could share their designs. I would not mind picking other customers' brain for future purchases... maybe this exists already

11 June 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Ben,

Thanks for your positive feedback! We really appreciate it!

Rated 3 out of 5 stars

It was extremely difficult to place a…

It was extremely difficult to place a re-order of existing order. Can you not put a link on an existing order to simply re-order. I nearly gave up.
Also your promotional email said to enter EOFYSALE code at checkout. There was no option to do this at checkout.
Not complaining, just honest feedback, your shirts are the best and your service has been outstanding in the past.
Kind Regards.

10 June 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Harry,

Thanks very much for the feedback over the weekend. Our customer support team picked this up immediately and had the team improve the message on the website to make it clearer. The coupon code box is currently on the shopping cart page, not on the the final checkout page. Appreciate you flagging this so we could make it clearer for all customers!

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