Tailster Reviews 1,044

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the service provided, highlighting the helpfulness of the staff and the positive interactions with customer service. People appreciate the platform's ease of use and transparent nature, making it simple to find and filter relevant listings. However, some people were dissatisfied with the payment process. Several customers reported unexpected fees, such as referral fees or upfront payments for signing up, and some experienced difficulties in receiving payments for their services. Additionally, opinions on the website are mixed, with some finding it easy to navigate while others encountered issues with account access or unexpected charges.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Payment

Reviewers express significant dissatisfaction with payment processes. Many customers report unexpected... See more

Service

Clients share positive opinions on service, often highlighting the excellent customer care and responsive... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers praise the platform as easy to... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising specific agents like Indy for being... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had a really smooth experience using Tailster. The platform is easy to navigate, and everything is clearly laid out, which makes finding the right pet-care options simple and stress-free. I... See more

Rated 5 out of 5 stars

Absolutely outstanding service from Indy! From start to finish, the customer care was next level. Indy was so friendly, knowledgeable and genuinely cared about making sure everything was perfect. Noth... See more

Rated 5 out of 5 stars

Have been working as carer with Tailster, and have used other carers' services for my own pets through the service. Very responsive team of people, good vetting, and regular updates. Can recommend.


Company details

  1. Animals & Pets

Information provided by various external sources

Tailster.com helps dog owners find trusted, local and insured dog walkers, boarders and sitters. Visit Tailster, tell us what you need and we'll do the rest.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Absolutely outstanding service from… INDY

Absolutely outstanding service from Indy! From start to finish, the customer care was next level. Indy was so friendly, knowledgeable and genuinely cared about making sure everything was perfect. Nothing felt like too much trouble, and the attention to detail really stood out.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Terrible Terrible company

Terrible Terrible Terrible company. Do not sign up as a sitter or walker if you like getting paid! All these recent 5 star reviews seem very suspicious to me... all mention Indy who ignored all my communication 🤔 think they are fake reviews so don't trust them.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute sham

Absolute sham

only AFTER you sign up do they email you and tell you that you owe them 9.99
Do NOT use this website

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing website

Tailster has been the perfect website for me to start my career with animals. It’s super easy to use and very informative. Indy specifically has been really helpful in getting my account set up!

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Wish I read the reviews before I went…

Wish I read the reviews before I went onto this site. Stopped filling in the profile details after seeing the notice about paying them £250. Then I deleted my account. Only after I had cancelled, I looked at my emails and saw I had an invoice for £9.99 for vetting... Ridiculous. Please check out these reviews and don't sign up for Tailster

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and productive

Very helpful and productive, especially Indy who dealt with me, cannot wait to be on their books as pet walker /sitter and further income as a good way to earn doing something I love. 🐶🐱🐕

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and supportive onboarding experience

I’ve had a really positive experience with Tailster so far. The platform is clear, easy to navigate, and feels genuinely community-focused.

I’d especially like to mention Indy from the Tailster team, who was very friendly, responsive, and supportive throughout the process. Indy took the time to explain everything clearly and made the onboarding experience feel straightforward and stress-free.

Overall, Tailster comes across as a trustworthy platform with great support behind it, and I’d happily recommend it to anyone looking for pet care opportunities.

19 December 2025
Unprompted review

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