Taking Shape Reviews 

1,369
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product quality, noting that items are comfortable, stylish, and made from good materials that retain their shape. Many appreciate the wide variety of offerings in terms of color, size, shape, and seasonal garments, with some finding the clothes great for travel and easy to combine. Reviewers frequently highlight the exceptional, friendly, and helpful staff who provide personalized styling, honest feedback, and make shopping a pleasant experience. However, some customers also noted issues with product quality, specifically with swimwear fading and stretching quickly, and t-shirts no longer being as durable as in the past. A few other people also felt that customer service could be rude, condescending, or unhelpful, particularly when dealing with returns or inquiries about online orders that differed in color from the website. Some reviewers also experienced being ignored or having to wait extended periods for assistance in stores.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the quality, style, and comfort of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, with many reviewers loving the clothes for their comfort,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising staff for being helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied

Rated 5 out of 5 stars

I have just purchased 5 new dresses at my Taking Shape store in Bunbury WA. The beautiful Italian lady Maria was beyond helpful. Her styling tips and customer service was exceptional and I would high... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Activewear shop
  3. Clothing Shop
  4. Fashion accessories shop
  5. Jewellery shop
  6. Shoe shop
  7. Swimwear shop

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,369)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been wearing the TS brand for over…

Have been wearing the TS brand for over 10 years and is fantastic! Sometimes the sizing can be variable with different materials! Loving the brand now that there is more releases, I am less likely to be wearing the same clothes as other TS fashionistas

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kate for your lovely feedback.

Rated 4 out of 5 stars

Click and collect

Very easy to purchase TS on line and from my experience the goods arrive a little quicker when I click and collect from Boutique. Very easy to return if the items aren’t suitable, providing they’re not clearance purchases of course.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Evadne for your lovely feedback.

Rated 5 out of 5 stars

Items on line are well presented

Items on line are well presented
Fast delivery and easy returns. My favourite online shop.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Anne for your lovely feedback.

Rated 3 out of 5 stars

I didn’t find the staff at the Tauranga…

I didn’t find the staff at the Tauranga branch anywhere near as friendly as on previous visits, with the exception of Vicky who was over from Brisbane training! She definitely was warm and chatty.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jane for your feedback, we are sorry to hear that you feel you are not getting the best service in our Tauranga Taking Shape store. Customer service is of the utmost importance to us and regrettably it appears that on this occasion our team has not met your expectations. Your feedback will be used through coaching and development to ensure our team consistently provides the high levels of customer service our brand is recognized for.

Rated 5 out of 5 stars

Great range

Great range, great staff and easy online shopping

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kim for your lovely feedback.

Rated 5 out of 5 stars

Girls in Ballarat did a click & collect…

Girls in Ballarat did a click & collect for me as the item I wanted was not in store as yet, all the staff are most helpful and I love the TS clothes

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jan for your lovely feedback.

Rated 5 out of 5 stars

I would highly recommend Taking Shape

I would highly recommend Taking Shape! Easy to use web site and instore staff are always friendly. The garment quality I have found to be always high. I have been shopping at the store for many years and do have some very old TS clothes that still look fantastic as good quality garments last!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Deborah for your lovely feedback.

Rated 5 out of 5 stars

Have been very satisfied with most of…

have been very satisfied with most of my purchases. Returns need to be made easier_ address labels would help. I have not had to make many, vitruelle seems to be a size larger than the other brands- have had a few of those. I am a happy customer.
Joycelyn

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Joy for your lovely feedback, it has been shared with our online team for their perusal.

Rated 5 out of 5 stars

I would definitely recommend Taking…

I would definitely recommend Taking Shape clothing. Their styles are fantastic and not just for mature women. I buy online and the service is fantastic and quick delivery.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Suzie for your lovely feedback.

Rated 5 out of 5 stars

I totally love ordering on line

I totally love ordering on line. I love looking at all the stock on line.When I order the stock is quick and prompt. Love taking shape cloths I get so many comments of how nice I look.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Marina for your lovely feedback.

Rated 4 out of 5 stars

I’ve never had any trouble with…

I’ve never had any trouble with ordering from TS.....I just would love it to not take so long to deliver in W.A.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lajla for your lovely feedback.

Rated 4 out of 5 stars

Long time customer.

I’ve been shopping at Taking Shape for a number of years now. And I can always find something I like! Their styles are unique and fun, a lot different to other plus size stores, and their sizing is spot on. I love the range they have and enjoy shopping both instore where the staff are always so helpful and friendly, and online. Prices are a bit steep, but you are paying for something of quality and just that little bit different.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Maria for your lovely feedback.

Rated 5 out of 5 stars

Too easy

I find it very easy &a straightforward to purchase online.........perhaps just a little too easy if u get me!

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Catriona for your lovely feedback.

Rated 5 out of 5 stars

Love Taking Shape

Love Taking Shape! Beautiful clothes, great quality, well priced and good selection! What more could you ask for??? The ability to waive the signature required for online deliveries that’s what! I am deterred from buying more clothes more frequently by the sheer inconvenience of having to go to the post office if you missed the delivery at home. How about the option of Authority to Leave?? It removes the responsibility from Taking Shape for the parcel and would make my life so
much easier!

4 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Linda for your lovely feedback. if you would like to add the "Safe Drop" option on your parcel, please contact our online team on 1800 117 834 or email us during our business hours. Our friendly staff will be able to add the option to your order.

Rated 5 out of 5 stars

Have always had exceptional service…

Have always had exceptional service from TS...I love the product and am always happy with the effort provided with returns etc.

4 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Rae for your lovely feedback.

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