Taking Shape Reviews 1,368

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the helpful and friendly staff, who are often described as patient and understanding, making them feel special and well-cared for. Many appreciate the good quality of the clothing, noting that items are comfortable, stylish, and well-designed for various body shapes, with a wide variety of offerings. The personalized styling experiences are also highlighted as a positive aspect, with staff providing honest feedback and helping customers find suitable outfits. However, some people were dissatisfied with the product quality, particularly regarding swimwear that faded or stretched quickly, and a perceived decline in the durability of t-shirts compared to previous years. There were also occasional issues with service, including staff being inattentive, long waiting times, or items arriving in a different color than pictured online.

What people talk about most

Product

Clients share positive opinions on product, with many appreciating the quality clothing, including sleepwear,... See more

Staff

People report positive experiences with staff, often describing them as helpful, friendly, and exceptional,... See more

Quality

Customers generally express satisfaction with the quality of clothing, including sleepwear, activewear, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the staff's understanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again Noeleen and the team have given me a great experience. As an older shopper who lives 183km from my nearest store, staff understand and appreciate my need for good service and honest opin... See more

Company replied

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Activewear shop
  3. Clothing Shop
  4. Fashion accessories shop
  5. Jewellery shop
  6. Shoe shop
  7. Swimwear shop

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi I love shopping at Taking Shape…

Hi I love shopping at Taking Shape because you are one of the only company to supply top quality plus size clothing that is fashionable at a reasonable price. as a larger woman I get tired of going onto stores and finding the larger clothes have been made out of the material no one else wants to wear. Thank you again for making us look and feel good about our selves

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Magdalena for your lovely feedback.

Rated 5 out of 5 stars

Do yourself a favour!!!!

Taking Shape clothes are well cut, comfortable, easily laundered and just make you feel beautiful when you wear them.
The on-line order system is quick and if you order over $60 then postage is free- what a great deal!!
If you have never ordered from them before then give it a try- you"ll never look back!!!

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Rosalie for your lovely feedback.

Rated 5 out of 5 stars

My online experience has been nothing…

My online experience has been nothing but efficiency in fast delivery and the clothes always nicely packed. If I need to return an item it is easy to do it at the Eastland Boutique which I love. I particularly like the notification by Australia Post when a package is arriving. I love the garments and congratulate Taking Shape on the latest in design and colour. I am only 5 feet tall but always find clothes at T.S. that suit me. Thankyou.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lyrane for your lovely feedback.

Rated 4 out of 5 stars

Happy customer

I have purchased a few items now online. I have not been disappointed they are great quality and for my age and size they are modern and fit my perfect. Great sales and specials also.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Tracey for your lovely feedback.

Rated 5 out of 5 stars

Love Taking Shape

The people I deal with are so friendly & nothing is too much trouble. The web site is easy to navigate & order from. I feel the clothes are designed just for me. The fabrics are good quality & easy care. Love Taking Shape.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Julie for your lovely feedback.

Rated 5 out of 5 stars

Very good clothes

Very good clothes. Great range. Good quality. Very easy to shop on line. Love the sales and click and collect.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sheryl for your lovely feedback.

Rated 5 out of 5 stars

I buy quite often online

I buy quite often online, love the service, love how quickly it arrives, just love it all together!!!

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Leonie for your lovely feedback.

Rated 5 out of 5 stars

Quality and value!

Consistent sizing, good quality and prompt shipping, it doesn’t get much better. Also love the regular sales and discounts👍🏻

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lisa for your lovely feedback.

Rated 4 out of 5 stars

Outstanding service from all TS sales personnel.

+Outstanding service from all TS sales personnel...( always so pleasant and personable and super helpful!)..... a bit like catching up with a 'new best friend'!
+Quick and efficient delivery of orders.

-My reservations are : As I like to touch , feel & try before I buy , online orders are great but I am not able to do this with online purchasing . As a result I need to sometimes return items because item may not be suitable size or not quite as I imagined as per the image.
-I would most probably order more frequently online except for the 'return policy' ; being restricted to returning unsuitable online purchases to individual TS stores only!

-As a by the by, I would prefer to see better quality in fabrication and finishing, and 'kinder' colours .

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Christine for your lovely feedback, it has been shared with our online team for their perusal.

Rated 4 out of 5 stars

ALMOST A 5

ALMOST A 5
Online shopping is so easy with speedy delivery if correct items.
Local store Kalgoorlie has some great staff who really listen and cater to the individuals shopping style.
The only thing stopping this from a 5 star is recently I have found some of the fabrics shrinking after the first wash. I follow the care instructions (as I have for the past 15 years) but they still shrink more than a size in some instances This is evident in tops and tunics.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jo for your lovely feedback, if you have concerns regarding your recent purchase with Taking Shape, please kindly email us at info@takingshape.com.au or call us on 1800 117 834

Rated 5 out of 5 stars

Great as i live in the country and…

Great as i live in the country and don't have access to shop and the nearest TS14 shop is four hours away so mail order is great.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jo for your lovely feedback.

Rated 5 out of 5 stars

Excellent and quick

Excellent and quick
Ordered shoes from website - super easy and arrived in 3 days from Australia - quicker than posting within NZ!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lynley for your lovely feedback.

Rated 4 out of 5 stars

Ordering on line has been simple and…

Ordering on line has been simple and easy to do no fuss - only one thing I think could be improved and that is dispatching I find it just takes a little bit longer than some others to get here in the post.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Donna for your lovely feedback.

Rated 4 out of 5 stars

Great style

Great style, good fit but could be cheaper, I find most products over priced.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sparky for your feedback.

Rated 5 out of 5 stars

81 Year Old TS Fan!!

Yes.....
Definitely Would Recommend!!!
Excellent range of designs for the mature lady!!
We have traveled extensively & TS is exactly what is required, light & drip dry & perfect for all occasions .
I am aged 81 & have an amazingly extensive for an old chook, & Ilove wearing both at home & whilst traveling. & comfortable here in the tropics TS.by far my fav!!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Helen for your lovely feedback.

Rated 5 out of 5 stars

Review of taking shape

Beautiful clothes sometimes it’s expensive but you can get some great discounts and the materials are beautiful and everything is well made

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jennifer for your lovely feedback.

Rated 5 out of 5 stars

I only buy TS clothing

I only buy TS clothing, and online is terrific as I work. The sizing is always correct and I love the varied styles and designs. Being a size 18 - 20, I refuse to be humiliated anymore - rude sales staff and no choices were my experiences before I discovered TS! So my entire wardrobe looks like a TS shop! Thank you, don’t change!!!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sue for your lovely feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look