Taking Shape Reviews 1,368

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the helpful and friendly staff, who are often described as patient and understanding, making them feel special and well-cared for. Many appreciate the good quality of the clothing, noting that items are comfortable, stylish, and well-designed for various body shapes, with a wide variety of offerings. The personalized styling experiences are also highlighted as a positive aspect, with staff providing honest feedback and helping customers find suitable outfits. However, some people were dissatisfied with the product quality, particularly regarding swimwear that faded or stretched quickly, and a perceived decline in the durability of t-shirts compared to previous years. There were also occasional issues with service, including staff being inattentive, long waiting times, or items arriving in a different color than pictured online.

What people talk about most

Product

Clients share positive opinions on product, with many appreciating the quality clothing, including sleepwear,... See more

Staff

People report positive experiences with staff, often describing them as helpful, friendly, and exceptional,... See more

Quality

Customers generally express satisfaction with the quality of clothing, including sleepwear, activewear, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the staff's understanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again Noeleen and the team have given me a great experience. As an older shopper who lives 183km from my nearest store, staff understand and appreciate my need for good service and honest opin... See more

Company replied

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Activewear shop
  3. Clothing Shop
  4. Fashion accessories shop
  5. Jewellery shop
  6. Shoe shop
  7. Swimwear shop

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent clothing options

Excellent clothing options. Great style and easy to shop on line

12 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Vicki for your lovely feedback.

Rated 4 out of 5 stars

Products arrived promptly but I did…

Products arrived promptly but I did have problems with the website not giving the discount at checkout I had to log out and in a couple of times often having to reload the cart - I must admit I nearly gave up

11 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Donna for your feedback, if you are experiencing any difficulties to place an online order, please kindly email us at info@takingshape.com.au or call us on 1800 117 834.

Rated 5 out of 5 stars

Website is user friendly

Website is user friendly. Photos and descriptions give a clear idea of what clothing items are like. Orders are dispatched promptly.

9 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Kay for your lovely feedback.

Rated 5 out of 5 stars

Ten years of great clothes

I have been buying ts14+ clothes since 2008 so ten years now. I have always found the clothes and shoes fit me well and my body shape. I buy a lot of my clothes on line and never feel disappointed when my parcel arrives. The online shopping experience is easy to use, provides a lot of good information and enlarges the clothes so that I can get a good feel for what the fabric will be like when it arrives. This information allows me to make a well thought out informed choice and I have never had to return anything. I find the sales exceptional value for money. 98% of my wardrobe is ts14+.

9 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Denise for your lovely feedback.

Rated 5 out of 5 stars

I love shopping online

I love shopping online. It is a very enjoyable experience on the Taking Shape website!

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lisa for your lovely feedback.

Rated 5 out of 5 stars

Great online shopping experience

Great online shopping which is simple. Product description match what you actually get and photos from all sides make it easy to know what you are getting.

Love that time from purchase to receiving has become a lot quicker.

8 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Jen for your lovely feedback.

Rated 5 out of 5 stars

First time I have used internet…

First time I have used internet shopping with TS and found the system user friendly and efficient.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Denise for your lovely feedback.

Rated 5 out of 5 stars

Excellent

Excellent, I adore them. It seems to fit me.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Janice for your lovely feedback.

Rated 5 out of 5 stars

Easy to use

Easy to use
love shopping on line with TS, easy ordering process and quick & free delivery are a plus

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Emma for your lovely feedback.

Rated 5 out of 5 stars

Taking Shape - Review

I have always had terrific customer service when dealing with Taking Shape whether it be an item from from another store, buying online or dealing direct with customer service over voucher issues. Their staff are not only helpful and prompt but friendly too.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jenny for your lovely feedback.

Rated 4 out of 5 stars

Depends which store you go to

Depends which store you go to. I have found my local closest store which is Myer F/Gate very underwhelming with stock and staff helpfulness. I recently drove for an hour to Eastland to the Boutique store the staff were amazing, very helpful a little lacking in knowledge on what I had seen online but tried their best to help. Then I ended up at Myer Eastland they were also fantastic with heaps of stock and very friendly helpful staff.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sue for your feedback, we are sorry to hear that you feel you are not getting the best service in our Myer Fountain Gate Taking Shape store. Customer service is of the utmost importance to us and regrettably, it appears that on this occasion our team has not met your expectations. Your feedback will be used through coaching and development to ensure our team consistently provides the high levels of customer service our brand is recognized for.

Rated 5 out of 5 stars

I am happy with the range of clothing…

I am happy with the range of clothing and especially very happy with your friendly and helpful staff in your Bentleigh store. Thank you!

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Rachel for your lovely feedback.

Rated 5 out of 5 stars

I love shopping online with taking…

I love shopping online with taking shape. The service is second to none with delivery usually within 2 working days and availability of products is excellent. The clothes are original design and of good quality. I couldn't be happier.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Judy for your lovely feedback.

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