takuyawatches.com Reviews 

319
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the watches, often finding them to be in even better condition than described, sometimes appearing brand new. The staff are frequently highlighted for their professionalism, responsiveness, and helpfulness, ensuring smooth and easy transactions for buyers. People appreciate the clear communication and trustworthy service provided throughout the purchasing process. Reviewers frequently highlight the efficient and secure delivery service, with many receiving their purchases quickly, often overnight, and well-packaged. The overall experience is consistently described as excellent, with customers expressing high satisfaction and a strong desire to make future purchases due to the reliable products and outstanding service.

What people talk about most

Product

Clients share positive opinions on product, consistently reporting that items arrive exactly as described and... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Quality

People report positive experiences with quality, consistently noting that items arrive exactly as described,... See more

Service

Users describe positive interactions with service, consistently reporting first-class, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just purchased an Omega moonshine gold panda moonwatch from Thanh at Takuya and couldn’t be happier. This was my first watch purchase that wasn’t at an AD or on Chrono24 and I was a little apprehens... See more

Rated 5 out of 5 stars

First time luxury watch sales experience. I cannot recommend Thanh enough, the entire process was smooth and stress free. FedEx messed up and did not deliver as promised, but Thanh quickly resolved it... See more

Rated 5 out of 5 stars

Made a purchase last weekend for a Black GMT Stainless. Thanh Takuya was absolutely professional and provided a quick and easy transaction. And the GMT is absolutely perfect and joins my 21657... See more

Rated 5 out of 5 stars

Extremely quick, easy and professional transaction. Thanh was incredibly responsive and we were able to complete the transaction -- which involved me shipping a watch to him and him shipping a watch... See more


Company details

  1. Jewellery shop

Written by the company

Your #1 source for authentic luxury watches.One of the most trusted online watch dealers with very competitive pricing.


Contact info

5.0

Excellent

TrustScore 5 out of 5

319 reviews

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5.0

All reviews

(319)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A+ experience!!!

Takuya watched was recommended to me by a close friend and also a family member. This was my first watch purchase and Thanh made it an A+ experience. He responded immediately via text, and then called me to talk through all of my questions and was patient with me as a first time buyer. The watch was exactly as described and the transaction couldn’t have gone any smoother. He made the process easy, exciting and seamless. His prices were fair and very competitive in the marketplace. Will not ever buy from anyone else… Thank you!!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience working with Thanh!

An amazing seller and super trustworthy! Thanh was very patient with me through the sales experience and the watch I got was exactly as described. Turnaround time was also amazingly fast and Thanh helped simplify logistics while providing very detailed instructions to help me securely ship my watch for a trade in. Thank you!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Very positive experience!

This was my second experience dealing with Thanh. It won’t be the last. Thanh has competitive prices, is fair with trade offers and his service is second to none. Thanh is incredibly responsive to all emails which provides confidence that you are dealing with a true professional. The watch was packed professionally and shipped promptly. It was a very positive experience thanks to Thanh.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Flawless and Exceptionally Speedy Transaction with Takuya

This the second watch I purchase from Thanh (Takuya Watches). First one was a beautiful Explorer II black dial (full set) with a couple of years remaining on the warranty. This was around August 2016 and it was an easy and flawless transaction, although wiring a complete stranger $5,500 seemed crazy at the time.

Fast forward 7 years. Over the years I had been looking at and wanting a Submariner and kicking myself for not buying a BNIB model when I could get one on this forum for about $8k. This past Sunday night I logged on and took a peek at Takuya’s Rolex Boutique and saw a beautiful 43mm Rolex 50th Anniversary Sd43 126600 Sea Dweller. Wow, that thing was pretty. I emailed him an offer and received a response a few minutes later. Took me less than an hour to make up my mind and get back to him.

That same night Thanh got the shipping label set up and sent me a pic of the watch and accessories along with the shipping label. I did some checking on his latest reviews (here and Trust Pilot) and after confirming all seemed good, I took care of the wire transfer in the morning. Got a tracking number from Thanh less than 2 hours later after he confirmed my wire had gone through. This morning (Tuesday), I picked up my watch at FedEx. Unpacked it in the parking lot while sitting in my car and wore it to work. Stunning!

I highly recommend Thanh (Takuya). He communicates well and doesn’t keep you wondering or waiting. Definitely instills confidence when engaged in this type of transaction.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Effortless Upgrade with Top-Notch Service

Upgrading to a Rolex 116500LN through Takuya was a breeze, marking my first time into the secondary market. Takuya's professionalism and responsiveness were impressive, making the entire process seamless. His competitive offer for my trade-in, along with quick responses via email and text, instilled confidence. Takuya's proactive approach included sending insured labels for the secure shipment of my watch, emphasizing his commitment to a smooth and secure transaction. The Rolex was dispatched the next day and in my hands via FedEx the following morning.

Authentication upon receipt was a formality that only confirmed the authenticity of the Rolex 116500LN. Takuya's transparent and communicative style not only made this purchase effortless but also ensured my return as a future client. In summary, my experience with Takuya was a testament to the reliability and trustworthiness of his service. I confidently recommend Takuya for a hassle-free and enjoyable secondary market watch purchase.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Rolex Trade. First time experience with Takuya

I was on the lookout initially to trade or sell my 40mm Explorer I. I saw Takuya watches via Chrono24 then redirected to his business website. Upon reading reviews, he had the most flawless of comments. Each individual that did business with him was very satisfied with the entire process. I emailed Takuya to which he responded relatively quickly. I then moved the conversation and questions about acquiring a Sprite GMT over to his phone number. Mr. Takuya is not only responsive, but very respectful and patient in answering all my questions. Not only was his customer service an A+, he was able to give an offer that was more than competitive compared to others. I traded my Batgirl GMT for a Sprite GMT lefty plus $ on top. I told Mr. Takuya that my Batgirl possibly came short in links and fit a bit snug on my wrist. He went above and beyond and said to try the Sprite on upon initially acquiring as he had added an additional link free of charge; if by any means it was on the tighter side still, he would send an additional link again free of charge. As soon as I made partial payment through Zelle (has a daily limit), he sent the watch for overnight delivery, trusting me by saying I can just send the remainder of $ the next day due to the daily limit. I did my part and sent him confirmation pics of my Zelle transactions etc… to keep him in the loop.

I’ve traded and bought a lot of watches over the years and I can easily say that Mr. Takuya is the best watch dealer I have worked with. Communication, professionalism, patience, adaptability, packaging etc… all of which are at an exceptional standard.

Thank you Mr. Takuya, you have gained one additional life long watch customer!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Best Watch Buying Experience

I feel the experience was fantastic! Takuya Watches helped me in a big way. It was my first purchase from them and it could not have gone better. Highly recommend and very professional. I would recommend to all my friends. I will be back for sure. Thank you

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Best in the Business

I have been dealing in luxury watches for 15 years now, and Takuya is the best secondary watch dealer in the business. His high standards, professional bearing, and personal acumen are what great businesses are made of.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Fast, excellent service

Thanh Takuya is honest, reasonable, polite, and an all around great guy. He only stocks excellent watches. An established purveyor of fine timepieces. And, his packaging is perfect!

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Seller!

I purchased a Rolex GMT II Batman from Thanh and the service was phenomenal!

Thanh answered all of my questions prior to the purchase and made the transaction simple and smooth. Once he received payment, it was shipped the same day and I received it the following business day. I highly recommend Takuya Watches!

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Buy with Confidence

A++++ seller. Highly recommended. Excellent communication from start to finish. Really cares about your experience. Trustworthy. Would buy from again.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Takuya came through for me!

Fantastic experience with Takuya Watches! Communication was great, price was competitive for gray market, and delivery was lightening fast! I would definitely buy from Takuya again.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Buy and trade with confidence.

Amazing service. Buy and trade with confidence. Fast and prompt responses from Takuya and he put my mind at ease since I am by my very nature skeptical and highly suspicious person. I can’t wait to buy more watches from him.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Tayuka Watch Blew us away!

Thanh made this purchase very easy. He is honest and professional and the watch exceeded the description in quality. His packaging was masterful and the watch could not get damaged. Most importantly, he spent the time discussing the item both during and after the sale. I’m rating Takuya Watches a solid 15 out of 10. Thank you, Thanh! Gary Lyons

1 September 2023
Unprompted review
Rated 5 out of 5 stars

A very happy customer

A very happy customer, after a flawless transaction..I’d heard only stellar feedback about Takuya Watches for years, but had yet to work with them. In can now confidently say that the reputation is entirely well-deserved. I was able to acquire my grail watch in effectively perfect condition.

Questions were answered promptly, and my watch arrived in perfect condition. I’m a (very) tough critic, but 10/10 would recommend working with Takuya, and I look forward to my next transaction with them!

16 August 2023
Unprompted review

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