I bought a plug-in pendant around two and a half years ago. The bulb itself was £50 and blew this week. It's advertised with a 30,000 hour lifespan and I'll have been lucky to have got even 5,000 ho... See more
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See what reviewers are saying
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... See more
Company replied
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... See more
Company replied
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... See more
Company replied
Company details
Information provided by various external sources
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contact info
25b Vyner Street, E2 9DG, London, United Kingdom
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3.7
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like the quality of the light…
I really like the quality of the light that comes from the bulbs through the opaque glass/porcelain. I am delighted as it is so hard to find a comfortable colour with LED bulbs, not too cold or too orange (and ones that work with a dimmer).
22 November 2023
Reply from Tala
Hello Katherine,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Reply from Tala
Hello Julie,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Lovely quality lights
Great design, super solid quality feature lamps.
Good price and quick efficient delivery.
23 November 2023
Reply from Tala
Hello Mark,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
A joy to have at home.
Well packed, good delivery, explanatory instructions and the lamp looks great. A real joy to turn it on and look at it in situ.
31 October 2023
Reply from Tala
Hello Philip,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Fantastic product
Fantastic product. Customer service were great too
21 November 2023
Unprompted review
Reply from Tala
Hello Hazel,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Reply from Tala
Hello Claire,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Amazing lights.So pleased!
13 November 2023
Reply from Tala
Hello Emma,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Great service
My parcel arrived before the date stated - fantastic service! Thank goodness you use Royal Mail as your delivery service.
11 November 2023
Reply from Tala
Hello Elaine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Excellent customer service at Tala
Excellent customer service at Tala, both in the showroom and online. Claire made it all happen in a timely manner and every one at the showroom was super attentive and proud of their products. Can't wait to put my bulb up!
14 November 2023
Unprompted review
Reply from Tala
Hello Luigi,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and hope that you enjoy your new light. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product and great service
16 October 2023
Reply from Tala
Hello Stephen,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Reply from Tala
Hello Jonathan,
Thank you for the review. We work hard to make sure our customer experience is great, so brilliant to hear you are pleased. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello Mr Coles,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
The light bulbs arrived really quickly
1 November 2023
Reply from Tala
Hello Maureen,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Rapid safe delivery
1 November 2023
Reply from Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Great The Muse lights but maybe some quality control issues
Quality control issues?
I recently ordered two The Muse portable lights. The bulbs seemed misaligned from the contact to me but I managed to get them screwed in and touching as described in the instructions with the help of Tala's customer service. The lights then seemed to work but both bulbs would not dim and then both lights stopped working completely after a few hours even after fully charging the battery. I received some replacement bulbs from Tala but this did not solve the problem. I returned the lights and received 2 replacements. The replacements clearly showed there must have been some sort of fault with the first set of lights as the bulbs were much easier to align in the replacements and the dimmers worked fine. Unfortunately the glass of one light had been damaged in transport but Tala sent replacement glass. Both lights have worked fine since. I couldn't fault Tala's customer service who were very helpful to get a resolution. The lights once working are great and look very stylish.
28 August 2023
Reply from Tala
Hello Michael,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on excellent products, so we are disappointed to have fallen short on this occasion. We are glad to hear that this was eventually resolved. Thank you for sticking with us and we hope you're pleased with the end product.
Kind regards,
Claire
Tala Customer Support
I love this company
I love this company. Great product and nice and easy to buy the replacement part we needed (when we broke the glass). Highly recommended.
4 October 2023
Unprompted review
Reply from Tala
Hello Dan,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product good service
Great product good service. Initially concerned delivery was with Royal Mail but the product was so well packaged it arrived with no issues.
17 October 2023
Reply from Tala
Hello Sue,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great Brand, but the Muse is a problem
I’m a fan of the brand and have bought a few things from them, however the portable Muse is simply not a product fit for market. I have had 3 now and have given up, they have all broken within weeks, they seem to blow the bulbs really quickly and the constant exchanging is a pain.
The service has always been good with no quibbling but when you spend over £300 on a light and a charging Matt you don’t expect 3 different versions to break. Either I’m their most unlucky customer or they have a real issue with that product.
It won’t put me off buying from them and I’m already looking at what to get when the refund comes in.
And guys - if you get the Muse property sorted, let me know and I’ll buy one again, but right now it’s simply not good enough. Such a shame as it’s a beautiful design
23 October 2023
Unprompted review
Reply from Tala
Hello Mr Black,
I'm really sorry to hear that you've experienced some difficulties with your order. We appreciate you taking the time to get in touch, we are constantly working on improvements so we will be taking your comments into account. Thank you for sticking with us!
Kind regards,
Tala Customer Support
Reply from Tala
Hello Ruth,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
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