I never write reviews! Purchased item for wedding anniversary. It was delayed and lost in transit. I contacted Talisa customer support and they gave the option to cancel/refund or remake-honor the i... See more
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Review summary
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Reviews shaping this summary
Necklace and pendant were as advertised, however the packaging and boxing were quite poor. New jewelry arrived with minor scratches and blemishes likely incurred during shipping.
Company replied
Easy to order on line, the necklace arrived exactly how it was represented on the screen. Then to complete things it arrived several days earlier than expected. My wife will love it I know.
Company replied
Great customer service - answers were quickly provided when I wanted to find the right product on their website. This made sure I placed an order wit Talisa, and didn’t continue to shop around for a... See more
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Company details
About Talisa Jewelry
Written by the company
Jewelry That Tells Your Story
At Talisa Jewelry, we create meaningful, personalized pieces to celebrate the people and moments that matter most. Each item is crafted with care to be cherished for a lifetime.
Where Jewelry and Creativity Connect
Written by the company
- Individualism Creativity Convenience
- We take pride in our exceptional craftsmanship, meticulous attention to detail, and outstanding customer service.
Outstanding customer service
Support You Can Count On – 7 Days a Week
Customer care is our priority. Expect a response from our team within one business day — usually much quicker.
Contact info
250 Greenwich St, 10007, New York, United States
- +1 (646) 846-1810
- support@talisa.com
- talisa.com
4.0
Great
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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My wife absolutely loved the bracelet
My wife absolutely loved the bracelet. but the clasp is way too small to maneuver. It takes three hands to put on and remove. Almost to the point she will not wear it.
She decided to take the bracelet to a jeweler to have the clasp replaced.
21 April 2026
Reply from Talisa Jewelry
Dear Timothy,
Thank you so much for your feedback! We’re really happy to hear that your wife loved the bracelet.
We’re sorry to hear that the clasp has been difficult to use, and we truly appreciate you taking the time to point this out. We will pass this feedback along to our supplier and production team, as details like this are very important to us.
Thank you again for your support and honesty!
Reply from Talisa Jewelry
Dear Brittany,
Thank you so much for your kind review!
We’re really happy to hear that your overall experience with us was a good one. We truly appreciate your support!
A great efficient and quick service
26 May 2026
Reply from Talisa Jewelry
Dear Keith,
Thank you so much for your kind feedback!
We’re really happy to hear that you had a great experience with our service😊
Product is really beautiful.
Product is really beautiful.
Just make sure you order a bit early coz it takes time to arrive
18 May 2026
Reply from Talisa Jewelry
Dear Michael,
Thank you so much for your feedback!
We’re really happy to hear that you loved the piece.
Your order was shipped with our free shipping option, which has an estimated delivery time of 8–12 business days. We also offer faster shipping methods at checkout for customers who need their orders sooner.
We truly appreciate your patience and thank you again for your support!
Engraved names
The names that were engraved on the necklaces didn’t show up very well! It is really hard to see the names…. Disappointed!
20 May 2026
Reply from Talisa Jewelry
Dear Tamara,
We’re truly sorry to hear that the necklace did not meet your expectations and that the names are difficult to see.
Our Customer Support team will be getting in touch with you soon so we can look into this further and help find the best possible solution for you.
Seems to a high quality item.
20 May 2026
Reply from Talisa Jewelry
Dear Thomas,
Thank you so much for your feedback!
We’re really happy to hear that the item seems high quality and hope you’ll enjoy it for a long time 😊
Reply from Talisa Jewelry
Dear Gerald,
Thank you so much for your kind feedback!
We’re really happy to hear that you were happy with both the pricing and the communication throughout the entire process 😊
We always do our best to keep our customers informed every step of the way, so your words truly mean a lot to us.
Thank you again for your support!
For the price paid I would have not have paid for the lack of attention to detail.
For the price paid I would have expected a little better quality. There are gaps that should not exceed exist. This issue could be quickly resolved by adding to beads!
13 May 2026
Reply from Talisa Jewelry
Dear Gjerrea,
We’re sorry to hear that the item did not fully meet your expectations. We understand your concerns regarding the gaps and truly appreciate you taking the time to share this feedback with us.
Our Customer Support team will be contacting you soon so we can look into this further and discuss the best possible solution with you.
Great company
Amazing quality on the necklace I ordered for my girlfriend who is now my wife. Not saying the necklace helped but it definitely didn't hurt. Also their customer service is 10/10. I highly recommend
20 May 2026
Unprompted review
Reply from Talisa Jewelry
Dear Chase,
Thank you so much for your amazing feedback — and congratulations!
We’re so happy to hear that you loved the necklace and had a great experience with our Customer Support team as well. Most of all, we’re truly happy for you both and wish you many wonderful years together.
Thank you again for your recommendation and support!
Beautiful gift
15 May 2026
Reply from Talisa Jewelry
Dear Deborah,
Thank you so much for your kind words!
We’re really happy to hear that you found the necklace a beautiful gift 😊
Great product and service!
14 May 2026
Reply from Talisa Jewelry
Dear Dennis,
Thank you so much for your kind feedback!
We’re really happy to hear that you had a great experience with both our products and our service.
We always do our very best to create meaningful jewelry pieces and provide the best possible experience for our customers, so your words truly mean a lot to our team.
Thank you again for your support!
Bad experience
The order was extremely late, poor quality upon arrival, poor sizing, and the stones are in the wrong order. Very upset with this purchase.
19 May 2026
Unprompted review
Reply from Talisa Jewelry
Dear Matthew,
We’re truly very sorry to hear about your experience.
We completely understand how upsetting and frustrating this must have been, especially with the delays, the sizing issues, the quality concerns, and the stones arriving in the wrong order.
We sincerely apologize for all the disappointment this caused.
Our Customer Support team will be contacting you soon so we can look into this properly and do our very best to help resolve the issue for you.
Vary good company to do business with…
Vary good company to do business with and staff vary vary helpful will use again andhighly reecommend
23 April 2026
Unprompted review
Reply from Talisa Jewelry
Dear Stephen,
Thank you so much for your kind words and recommendation! We’re really happy to hear that you had a great experience with both our products and our team.
It means a lot to us that you would choose to shop with us again. Thank you for your support!
Reply from Talisa Jewelry
Dear Barbara,
Thank you so much for your feedback!
We’re so happy to hear that you liked the necklace.
Horrible delivery info
Horrible delivery info.
Paid for one type of shipping got another
Smaller the stated
12 May 2026
Reply from Talisa Jewelry
Dear Andrew,
Thank you for sharing your feedback with us.
We’re sorry to hear that the item did not meet your expectations and that you were disappointed with the shipping experience as well.
We checked your order and can see that it was delivered on the 4th business day, which was within the promised 7–9 business day delivery window. That said, we completely understand that the overall experience still felt frustrating, and we’re sorry for that.
Our Customer Support team will be contacting you soon so we can look into this further and discuss everything with you in more detail.
Excellent service and quality products
16 May 2026
Reply from Talisa Jewelry
Dear Alan,
Thank you so much for your kind words and recommendation! We’re really happy to hear that you liked the jewelry and had a positive experience with our team.
Thank you for your feedback!
Received my purchase and I really…
Received my purchase and I really likebit however it maybe to small but the communication to handle this is wonderful. They responded right away to my questions. Very happy with this company.
11 May 2026
Reply from Talisa Jewelry
Dear Linda,
Thank you so much for your kind feedback!
We’re really happy to hear that you like your purchase and that you had a positive experience with our Customer Support team.
We always do our very best to help our customers and provide the best experience possible, so your words truly mean a lot to us.
Thank you again for your support!
Our bracelet came for Mothers Day…
Our bracelet came for Mothers Day ----but was missing one of the G'kids names!!!
We were not able to give it to my wife.
We are still waiting for the correct to come back to us. Not the best experience.....
11 May 2026
Reply from Talisa Jewelry
Dear Barry,
We’re truly so sorry about this mistake, especially since the bracelet was meant to be a special Mother’s Day gift.
We completely understand how disappointing it must have been to realize one of the grandchildren’s names was missing and not be able to give the bracelet to your wife as planned.
We can see that the issue has already been resolved with our Customer Support team and that a remake is currently on its way to you.
We sincerely apologize again for the inconvenience caused and truly appreciate your patience while we work to make this right.
The order process was great received at…
The order process was great received at a timely manner. It’s a pretty piece. I was a little bit disappointed because you could barely see the names. They’re not bright and very small. I feel like if they were a little bit darker, I would be better.
14 May 2026
Reply from Talisa Jewelry
Barbara,
Thank you so much for your honest feedback.
We’re really happy to hear that you liked the piece itself and that the ordering and delivery process went smoothly.
At the same time, we’re sorry to hear that the engraving did not fully meet your expectations. We completely understand your concern.
Our Customer Support team will contact you soon so we can look into this further and help find the best possible solution for you.
Reply from Talisa Jewelry
Dear Andrew,
Thank you so much for your kind words and recommendation!
We’re so happy to hear that your girlfriend liked the necklace.
It truly means a lot to us that you chose us for such a special gift!
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