I was having trouble using the access numbers and inputting my pin. I thought maybe the new pin given in January had stopped working. Alex from customer service was patient and helpful, asked me the i... See more
Company replied
Talk Home Mobile
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Talk Home offer great options if you travel a lot or live/work in multiple locations. I find the app and website can be glitchy, but the web chat function is great. They are really responsive on there... See more
Company replied
I told James what my problem was which was stopping my number being ported out he did this in a timely manner,I can't thank him enough for doing this for me, once again thank you James.
Company replied
SIM card arrived quickly, but I was immediately concerned that a company would print mobile number on exterior of envelope. No worries, as I'll port my existing number, but that failed on the app wi... See more
Company replied
Company details
Written by the company
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Contact info
United Kingdom
- talkhome.co.uk
Great customer service
8 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Customer,
Thank you so much for your feedback. We’re really pleased to hear that you found our customer service to be great. Our team works hard to support every customer with patience, care, and clear solutions, so it’s rewarding to know this has been reflected in your experience. We truly value your trust and look forward to continuing to provide you with the best possible service.
Best Regards,
Sid
Patience and a friendly professional…
Patience and a friendly professional attitude by TIM thank you
7 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Bob,
Thank you for your kind words. We’re delighted to hear that Tim was able to assist you with patience and professionalism. Your feedback means a lot and we’ll be sure to share it with him.
Best Regards,
Sid
Concice speedy and accurate
6 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Rav,
Thank you for your kind words we’re glad Tom could provide you with speedy, accurate support!
Best Regards,
Sid
Problem solved via chat
Chatted with Adam as I was having trouble activating my SIM and using a voucher I got gifted. He was very patient and helpful, and was able to get my SIM activated so I could make calls. Thank you.
5 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Simi,
Thank you for sharing your experience we’re delighted Adam was able to patiently assist and get your SIM activated. We’ll be sure to pass your kind words on to him!
Best Regards,
Sid
They are there to help
Tom has managed to answer all my queries about my existing plan.
5 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi KC,
We’re so pleased Tom was able to answer all your queries thank you for recognizing his support!
Best Regards,
Sid
Terrible customer service!
I never knew how bad their customer service was until I had to contact them yesterday, after learning I was unable to login to my TalkHome account. (System error!!) TalkHome appears to be a call centre in China which claims to be in London. Hmmm! I was told to call back today and speak with the correct department. Very unhelpful agent. When I called back today and spoke to another unhelpful agent, I was told to email customer service! I did that and have been giving the round around all day today and my account with funds in, is still not accessible. I asked for a refund but was told no refunds are available. No refunds are available but my account has a system error (not my problem or fault) so how can they just keep my money? Disgusting service.
5 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi DK,
We’re sorry to hear about your experience and would like to clarify a few points. Talk Home Mobile does not have any call centers in China we are based in 50 Shad Thames, London SE1 2LY.
We have checked our records and were unable to trace an account under the details provided, which suggests the number or email may not be linked to Talk Home Mobile. Please double-check this so we can assist you further.
We do provide refunds where applicable in line with our terms, which you can view at: https://mobile.talk-home.com/terms
If you believe you are eligible, please raise a request and we will be happy to review it.
Best Regards,
Sid
Very great customer service experience with Tom
Tom is so helpful and responsive to help me to solve my problem. He is familiar with my network problem and is able to provide useful solutions right away.
3 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Kelvin,
Thank you for your kind words! We’re delighted to hear that Tom was able to assist you promptly and provide the right solutions to resolve your network issue. Your positive feedback will be shared with him and the team.
We truly value your support and look forward to continuing to provide you with the best service.
Best Regards,
Sid
Absolutely awful service and they keep your money
I have just ported my number away from Talk Home, and I can honestly say it's the worst experience I have ever had with a telecom provider in my life. If I could give zero stars, I would.
The service itself feels like it's stuck in 1992. There are no basic modern features like eSIM support or Wi-Fi calling. But the most critical failure was that their network couldn't handle calls to businesses that use automated systems (IVR). Whenever I called a company and had to "press 1 for English" or enter an account number, the keypad tones would not register at all. This made the phone service fundamentally useless for many essential calls that I make.
After putting up with this, I finally left. I had £5 of credit remaining and had paid for my monthly plan just 10 days before I ported out. I wrote to them asking for a pro-rata refund for the unused service and my remaining credit.
Their response? To hide behind their Terms & Conditions. They sent me two separate emails basically saying "tough luck." They even had the audacity to state that they don't advertise or guarantee connectivity to business numbers, eSIM, or Wi-Fi calling.
Think about that. They admit their service is subpar and missing features that are standard everywhere else, yet they feel entitled to quote policies to keep your money for a service you've already paid for but can no longer use. A company that provides such a barebones, unreliable service has no right to be so rigid and anti-consumer.
The UK market is full of providers who offer better service, better features, and better support for the same price or less. Do yourself a favor and avoid Talk Home at all costs. They will provide a frustrating service and then use their policies to hold onto your money when you inevitably leave.
3 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Tamim M. Al-Mulla,
We’re sorry to hear you had this experience and that our service didn’t meet your expectations. While our refund policy is fixed and is agreed by the user, so we must adhere it. We completely understand your disappointment and have noted your feedback. We appreciate the time you spent with us and wish you the best with your new provider.
Best Regards,
Sid
A scam
A scam. When you try to top up a foreign mobile, they give you a code and tell you to contact the foreign service provider (in this case Claro) with the code so they can credit the phone. Asked my service provider they said it was BS, they don't operate that way. It's true, imagine contacting the provider: I have a code to recharge - Them: a what?? (laugh) GTFOH
2 September 2025
Unprompted review
Service was good, but not the App.
Service was good, but not the App.
I have been using diff app from various providers, but this is the worst. It does not tell you how much data you have used/or left for the subscripting period... If you go to their web portal, it won't help neither.. all it does was to provide you with a list of daily data consumption... so you are expected to export the data, and do your maths to get the total consumption.... and there's also no warning or whatsoever when the data is almost up... will you consider improving the app?
2 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Boris,
Thank you for your feedback. We’re glad to hear you found the service good, though we’re sorry to learn about your concerns with the app.
We’d like to clarify that you can view your complete plan details including remaining allowances in the “My Subscription” option in your account. These details are available both on the My THM App and on the Web Portal, so you don’t need to calculate your usage manually.
That said, we do appreciate your suggestion about adding clearer alerts and warnings when data is running low. In the meantime you can use this feature on the mobile as this feature is mobile built-in.
Your feedback has been shared with our relevant team for consideration in future updates.
Best Regards,
Sid
SIM card still not arrived after 10 days!!
Decided to leave Labara and join Talk Home as there was a good offer. Ordered SIM on Friday 22nd Aug. With Bank Holiday Monday on the 25th, I expected it to come on the 26th, 27th or even the 28th. Still not received on 01/09. Called up and they told me that it could be lost in the post. New SIM ordered.
1 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Kevin,
Thank you for your review. We’re sorry to hear about the delay in receiving your SIM card. As SIMs are sent via first class royal mail delivery, delays or losses can occasionally occur, particularly around Bank Holidays when postal services are disrupted.
We can confirm that a replacement SIM has already been ordered for you. If you need any further assistance once it arrives, please don’t hesitate to contact our customer support team, who will be happy to help get you connected as quickly as possible.
Best Regards,
Sid
No inbound calls, choose between data or minutes???
There was a little hiccup with PayPal saying the merchant can set up a automatic payment yet the merchant talk home mobile said they can't and to get in touch with PayPal. Eventually set up my debit card, it was good for the most part however since mid July to now my phone can't receive incoming calls when set to Auto G2-G3-LTE, the support team said to set it it Auto 2g-3g only, doing so I make and receive calls but no 4G data /internet so what's the point of paying for 10GB data and having to choose between calls or data??? Not a good fix.
I suggest talking home gets in touch with EE to get this fixed, I've lost count how many important calls I've missed.
I'm definitely going to switch
16 July 2025
Unprompted review
Reply from Talk Home Mobile
Hi Customer,
Thank you for sharing your experience. We have reviewed your case and would like to clarify that Talk Home Mobile operates on EE’s network infrastructure. However, not all frequency bands are supported in particular, Band 20 (800MHz) is not available. This can, in certain areas, affect the ability to simultaneously use 4G data and make/receive calls.
As you have noticed, switching your handset to 2G/3G allows calls to connect, while 4G enables data, but both cannot be used at the same time in such cases. We understand this may not meet your expectations and apologise for the inconvenience.
We recommend checking your handset network settings and coverage in your area to ensure the best possible experience. If uninterrupted 4G calling and data is essential, we want to be upfront that this limitation is tied to the available bands.
Best Regards,
Sid
Took too long to port-in
Took too long to port-in. "Take one day at most to port to Talk Home network" says their FAQ page. In reality it took more than 2 days. This is unacceptable because this mean the customers' number would be unavailable to contact.
26 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Siri T,
Thank you for your feedback. We’ve reviewed your case and can confirm your port-in was completed on schedule. The request was started on 26/08/2025 and completed on 27/08/2025.
As outlined in our FAQ, if a port request is submitted before 5pm, the number transfers the next working day. If submitted after 5pm, the process takes two working days.
Best Regards,
Sid
Hassaan was really helpful and patient…
Hassaan was really helpful and patient throughout my conversation with him.
He exceed my expectations 👏
21 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Christian Macdonald,
Thank you for your kind words. We’re delighted to hear that Hassaan was so helpful and patient, and that he exceeded your expectations. We’ll be sure to pass along your feedback to him it will mean a lot.
Best Regards,
Sid
The worst customer service experience…
The worst customer service experience I've ever had with a mobile provider, and as many know that can be a low bar.
As a result, can't comment on quality of phone service as barely got to use it through a whole month of hitting my head off a customer service brick wall.
Will never be using again.
1 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Ally,
We are truly sorry to hear about your disappointing experience with our customer service team. This is not the level of service we aim to provide.
Our support teams are available via live chat, phone, and email, and we are constantly reviewing feedback like yours to improve response times and resolution quality.
Although you’ve chosen not to continue with us, we would like the opportunity to review your case in detail. Please contact us directly
with your account details, we will investigate further and provide a proper resolution.
We value your feedback and will use it constructively to ensure a better experience for our customers going forward.
Best Regards,
Sid
Pure Evil - Avoid
For 3 months they have woken me up with silly SMS 00:38 and today 01:38 to say monthly top-up received.
I told them email only - never wake me up. They swore blind they have stopped all SMS except every month it's the same.
This is pure evil and violates noise pollution laws. They should be banned! I shall give them a 1 star daily. Maybe then they will listen?
I am now reporting them to OFCOM.
--------------------------
Today I opened a case with the Ombudsman. They have already accepted my case and I provided evidence. I complained in June about being woken up at 7am and again in July about being woken up at 00:38. So you are lying about the timing relating to time of purchase otherwise those 2 timestamps would match. This month your text woke me up at 01.38. All 3 timestamps differ.
You already promised to opt me out but each time failed to implement.
You are violating noise pollution laws, as well as GDPR and PECR. There are many emails around these topics eg July 21st 10.56 you stated "as previously confirmed sms notifications have been disabled" except you did nothing. You lied.
Even your website violates GDPR. Everything is opt-in. Your cookie settings are wrong. The only automated setting allow is 'required/essential'. Everything else, such as performance and marketing preferences MUST DEFAULT to de-selected.
21 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Customer,
We’re sorry to hear about your frustration. Our SMS notifications are system-generated and scheduled when a payment or renewal is processed, which can sometimes fall outside typical daytime hours. These notifications were introduced following customer feedback requesting real-time confirmation of renewals.
That said, we understand that not all customers prefer SMS updates. You do have the option to manage your communication preferences, including opting for email-only notifications. If this hasn’t worked for you previously, please reach out to us again so we can review your account settings and ensure the preferences are applied correctly.
We value your feedback and will also raise this internally to explore further improvements in notification scheduling and options.
Best Regards,
Sid
Online Chat is Excellent NO ROBOTS
I had numerous questions so decided to give the online chat a go. All of my questions were answered promptly and courteously by real humans, no robots!
20 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Neale Robertson,
Thank you for sharing your experience. We’re delighted to know that our online chat team was able to answer all your questions promptly and courteously. We’re proud to provide real human support without bots, and it’s great to see that this made a difference for you.
Best Regards,
Sid
Unhelpful customer service
Called to obtain a PAC code as attempts via the SMS method was unsuccessful. Was simply told to call back tomorrow. No reason or explanation, simply delaying my request.
20 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi John,
We’re sorry to read about your experience. At Talk Home Mobile, we always aim to provide full details and explain the reasons clearly if there are any issues processing a PAC code request.
Unfortunately, as you have not provided any account details with your review, we have been unable to investigate this specific case further.
If you would like us to look into this for you, please contact us directly or provide us with the requested details.
Best Regards,
Sid
Very good customer service
20 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Marius,
Thank you for your kind words. We’re delighted to hear that you had a very good experience with our customer service team. Your feedback motivates us to keep delivering efficient and friendly support.
Best Regards,
Sid
Outstanding Support
Lots of problems setting up, but customer support (Mr Tom) is outstanding
20 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi David McCleary,
Thank you for your feedback. We’re sorry to hear you faced some issues during setup, but we’re very pleased that Tom was able to support you and provide an outstanding experience. We’ll be sure to pass your kind words on to him.
Best Regards,
Sid
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.