I was having trouble using the access numbers and inputting my pin. I thought maybe the new pin given in January had stopped working. Alex from customer service was patient and helpful, asked me the i... See more
Company replied
Talk Home Mobile
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Talk Home offer great options if you travel a lot or live/work in multiple locations. I find the app and website can be glitchy, but the web chat function is great. They are really responsive on there... See more
Company replied
I told James what my problem was which was stopping my number being ported out he did this in a timely manner,I can't thank him enough for doing this for me, once again thank you James.
Company replied
SIM card arrived quickly, but I was immediately concerned that a company would print mobile number on exterior of envelope. No worries, as I'll port my existing number, but that failed on the app wi... See more
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Company details
Written by the company
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Contact info
United Kingdom
- talkhome.co.uk
Customer service fantastic
Customer service was actually really great. I got specific email responses to queries repeatedly within 5-10 minutes of emailing. Blown away. Admittedly the whole app/system isn't as slick as some competitors but this was made up for by some very impressive customer service and great rates.
3 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Phillip,
Thank you for your kind words.
We’re delighted to hear that our customer service team was able to assist you quickly and effectively. We’re continuously working to improve our app and systems to make your overall experience even smoother, while maintaining the level of personal support you’ve highlighted.
Your feedback means a lot and encourages us to keep delivering the best possible service and value.
Best Regards,
Sid
Poor coverage
Coverage with Talk Home is pretty poor, in the UK, but especially abroad. On holiday I spent a long time trying to sort out the data on my phone but basically it came down to the fact that there was little to no coverage, even in the Rome area. Talk Home customer service were quick to communicate with but could not solve the problem and failed to recognise how bad their coverage was, consistently blaming on our precise location or phone settings. Users of other networks were absolutely fine, though!
23 August 2025
Unprompted review
Reply from Talk Home Mobile
Hi Yvonne Lloyd,
Thank you for sharing your feedback.
We’re sorry to hear about your experience while using our services abroad. Talk Home uses partner networks internationally, and while we make every effort to provide consistent connectivity, coverage quality can vary depending on local network infrastructure and roaming agreements.
We appreciate that you were in touch with our support team, and we’ll review this case further to ensure our troubleshooting and communication are as clear and effective as possible.
Your comments are valuable and help us continue improving both our service quality and customer experience.
Best Regards,
Sid
Had great experiences with Joe and Tom…
Had great experiences with Joe and Tom in the chat. Very helpful. Unlike other companies, I was talking to a real person straight away rather than asking not to chat with a bot at the first place.
30 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Taai Mc,
Thank you for your kind words and for sharing your experience with Joe and Tom. We’re delighted to hear that they were able to assist you quickly and directly. Providing real, human support without unnecessary delays is something we take pride in, and it’s great to know this made a positive difference for you.
We truly appreciate your feedback and look forward to continuing to support you.
Best Regards,
Sid
amazing customert service
amazing agents, they try to solve everything to best of the options.
27 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Mr Raghav,
Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you and explore every option to help resolve your issue. Providing the best possible support is always our top priority.
Best Regards,
Sid
The guy was really helpful
The guy was really helpful. It was really quick and sort all my issues. 5 star from me. Super happy.
24 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Mircea,
Thank you so much for your 5-star feedback! We’re glad to hear our team was able to assist you quickly and resolve all your issues. We truly appreciate your support.
Best Regards,
Sid
Reply from Talk Home Mobile
Hi Kike,
Thank you for taking the time to share your experience. We’re really pleased to hear that you found our team patient, persistent, and supportive in guiding you through until everything worked as expected.
We always aim to provide clear assistance and make sure issues are fully resolved, so it’s great to know this came through in your interaction.
If you need any further help in the future, please don’t hesitate to reach out we’re always here to support you.
Best Regards,
Sid
Prompt response on chat
Prompt response on chat with Adam which answered question without fuss.
21 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Val,
Thank you for your feedback!
We’re delighted to hear that Adam was able to assist you promptly and answer your question without any fuss. We’ll be sure to share your kind words with him.
Best Regards,
Sid
Great customer service assistance…
Great custoner service assistance helping me to change my plan :-)
20 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Brent,
Thank you for your kind feedback!
We’re glad to hear our team was able to assist you with changing your plan smoothly. Your satisfaction means a lot to us. 🙂
Best Regards,
Sid
I ordered a sim only
I ordered a sim only, I thought it was payg, with initial £5 credit. Assumed that I would not pay anymore until I used that credit. The card didn’t work well, from a reception point of view so I discarded it, assuming no further charges. Now I discover that they have been taking £5 monthly from my account. It was very difficult to contact them, with e-Mail addresses & phone numbers not made obvious. Apparently I was on a plan that said they could do this, but strangely those monthly payments didn’t start until several months after so originally bought the Sim. I don’t remember this in the details given when purchasing. They refused to refund me any of the monthly charges but say they have stopped them. The person I spoke to couldn’t send me an e-mail confirmation of any of this, he apparently has to ask someone else to do this & was not very understanding of my now mistrust of their communications and transparency. Thankfully I have only lost £25, it could have been a lot longer to notice the payments & I suspect that is what they rely on.
19 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Katrina,
We’re sorry for the confusion and frustration caused. Your SIM was activated with our Penny Pro plan, which requires a £5 minimum spend every 30 days to stay active. Where usage falls below this, the balance is adjusted automatically in line with the plan agreed terms.
We can confirm your plan renewal has been disabled as requested. As the 14-day cooling-off period has passed, refunds are not applicable.
We appreciate your feedback and will use it to improve how we communicate plan details to customers. If you prefer a simple top-up option without recurring deductions, our customer support team can guide you to alternatives.
Best Regards,
Sid
Contacted talkhome through their chat…
Contacted talkhome through their chat services and cancel 2 contracts I have with them. It was effortless to do and stress free. 100% customer service.
17 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Mr P Ezekude,
Thank you for your kind feedback! We’re delighted to hear that our chat support team made the cancellation process smooth and stress-free for you. Providing hassle-free customer service is always our aim, and it’s great to know we delivered on this occasion.
We truly appreciate you taking the time to share your experience.
Best Regards,
Sid
Short changed on data, poor comms
No notification by text or email when my old number ported in. When it did my sim entirely disappeared from the online account so I had no idea if it was active. Usage tracking takes a while to load. No notifications to say you're close to running out of data- and based on their reports, I should have 0.5GB left but they cut me off. RCS chats aren't enabled so my texts would only deliver over wifi and showed coming from the old number, not my ported one. There was nothing to indicate this on their website or help pages so took a 30 minute chat with an agent to sort out. A thoroughly mediocre customer experience from start to finish, thankfully my contract was rolling so I've left after 1 month.
16 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Angela Applegate,
Thank you for sharing your feedback.
To clarify:
When a number is ported in, the SIM details in the account is updated automatically, which cause the old SIM number to disappear. However, the new number remains active and fully functional once the port completes.
Usage details can take some time to reflect in the system, but allowances remain available until fully consumed. We do recommend enabling data usage notifications via your device’s built-in settings, as our current system does not generate low-balance alerts by default.
Regarding RCS chat, this feature is not supported on Talk Home Mobile. Standard SMS and messaging apps will continue to work using your ported number after disabling the RCS chat feature.
We regret that your experience did not meet expectations. Your feedback has been noted as we continue to improve our communication and transparency for customers.
Best Regards,
Sid
My move to Talk Mobile
I moved to Talk Mobile, having been with Vodaphone for about 38 yrs. Vodaphone suggested I change to Talk Mobile as for sim only they were much cheaper. I’ve found Talk to be a breath of fresh air. Their staff are friendly but very professional and offer advice if you have any questions.
I’m delighted I moved to Talk Mobile. Highly recommended!
13 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Sandra,
Thank you so much for sharing your experience! We’re delighted to hear that your move to Talk Home Mobile has been a positive one and that you’ve found our team friendly, professional, and supportive. Your recommendation means a lot to us.
We’re thrilled to have you with us and look forward to continuing to provide you with the best possible service.
Best Regards,
Sid
Tom has been really helpful today
Tom has been really helpful today
He answered all my questions in a timely and professional manner
13 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Abdul Hameed,
Thank you for your kind words! We’re so pleased to hear that Tom was able to assist you promptly and professionally. We’ll be sure to share your feedback with him and the team.
Best Regards,
Sid
I am being nice by giving them 2 stars…
I am being nice by giving them 2 stars and thats purely because network coverage is ok but as for customer service it is appalling and they provide zero service as everything is not their fault or the offer is no longer available despite still advertising it or only getting the notification that morning. They are not a transparent company and it appears customer service have no idea or support and it is a waste of time speaking to them as they either cannot or will not do anything and goto response is out of our control or offer no longer available. Unlike other networks who port you on the day you ask for with Talk Home it takes 2 days and is automated so I was in a position where nobody could contact me for 5 hours. I will be porting back out as soon as my credit is used up.
11 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi David,
We’re sorry to read about your experience, as this is not the level of service we aim to provide. Please be assured that all of our offers and details are transparent and clearly mentioned on our website.
Our promotions are valid for a limited time only, and this is always made clear. Porting timelines are also mentioned on our website clearly. While we aim to provide a smooth service, we apologies if this fell short of your expectations.
Best Regards,
Sid
Customer service agent Kevin Rogers was…
Customer service agent Kevin Rogers was most helpful
11 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Ian,
Thank you for your kind feedback! We’re delighted to hear that Kevin Rogers was able to assist you and provide the support you needed. At Talk Home Mobile, we take pride in ensuring our customers receive clear, helpful, and timely assistance, and it’s great to know Kevin delivered that experience for you.
We’ll be sure to share your comments with him and the wider team as positive feedback motivates us to keep improving.
Best Regards,
Sid
The worst mobile phone company I have…
The worst mobile phone company I have ever dealt with.
I have had multiple issues with calls, not being able to connect calls or receive them. I went to Europe and wasn't able to access data, I spoke to their customer service team, followed everything they told me to do and no success. I had to take out an esim whilst away so that I could call via whatsapp as I had zero connection. The final straw that pushed me to wish to cancel was once I returned back to the UK - an incoming security call failed 5x this week, but no missed call on the call log - what is going on? I called customer services to cancel as what they advertise is not the service I am receiving and I do not believe I should pay an early termination fee. Their response - the service is working as they expect. I was given an email address to contact who would try to help me resolve, and the same response, everything is working on their end. I should not have to pay a £50+ cancellation fee when the service you provide is abysmal.
10 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Keeley,
We have reviewed your account and can confirm that your services were active and correctly provisioned, with high usage recorded both in the UK and while roaming.
Roaming depends on overseas partner networks, and coverage quality abroad is not always within our control. Within the UK, call performance can also vary by local coverage and device compatibility.
We regret that the service did not meet your expectations in certain areas. However, as the service is active and functioning correctly in strong coverage area, we are unable to waive the early termination charge. You may still cancel your plan at any time from your account if you wish to do so.
Best Regards,
Sid
Good customer service when I had a problem!
Customer service via the chatbox functionality was very quick to respond and solved my issue after a few attempts at making my card work.
10 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi IG,
Thank you for sharing your experience! We're pleased to hear that our customer service team was able to resolve your issue quickly through the chatbox. Your feedback motivates us to keep improving and supporting our customers efficiently.
Best Regards,
Sid
Awful customer service and no roaming?
I've had them on my personal phone for a few months, apart from the awful customer service, there wasn't any problem. I even moved my 3 other family members to them. Unfortunately, even though we have never had any trouble in the past, when we went to France and Germany we had no data connection. The customer service was awful and just said it's working their end, which I can't believe as it was broken for 4 of us and all roaming and APN settings were correct. Landing back in the UK it all started working again.
I'd say that if you want a cheap UK only provider they are a good bet, unless you need customer service (I think it's run by teenagers). However, if you travel or forsee ever having any problems, go with someone else.
9 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi James,
Thank you for sharing your experience, and we’re sorry to hear about the difficulties you faced while roaming. Please note that roaming services are active on our SIMs, however, overseas coverage and quality depend on the partner networks in each country and may vary from place to place.
We regret that your experience with our support team did not meet expectations. We are continuously training our staff to provide clearer guidance, especially in cases like roaming troubleshooting, and your feedback will be taken on board to improve.
We’re glad your service is working again in the UK, and if you plan to travel again, we recommend reaching out in advance so we can help check and guide you step by step to minimize disruption.
Best Regards,
Sid
very helpfull
9 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Graham,
Thank you for your kind feedback. We’re delighted to hear that you found our support very helpful. Providing clear and efficient assistance to our customers is always our top priority.
Best Regards,
Sid
Beware Cowboys 😱
Beware Cowboys 😱
Do not bother doing business with this cowboy company.
Promise the earth, deliver nothing.
Don't say I didn't warn you!
Edit after the misleading reply from Sid below...
Disappointed it's taken a public review to achieve a response to my previously ignored attempts to resolve this issue.
Just to correct the record, when your agent eventually replied to confirm you'd got the address wrong, I obviously know my own address, their suggestion was to go round to the wrong address and demand they give me my own post back. If the SIM card has been in their possession this long it's obvious they have no intention of returning it. Is it already being used?
Update: Nice try Sid. Paypal supplied my address and they haven't made a mistake in the last 19 years. After correcting the error made by Talk Home Mobile, I have now eventually received my SIM card.
I'll update this review again if required.
8 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Mark,
Thank you for your feedback.
We have reviewed your case and can confirm that your SIM card was dispatched successfully to the address you provided at the time of placing your order. When you later contacted us, a different postal address was shared. Our support team has requested confirmation from your end and are waiting a response from your end.
Once the confirmation is received we will be able to proceed accordingly and ensure the matter is resolved.
Best Regards,
Sid
Update:
We would like to make it absolutely clear that the SIM card originally dispatched to the address provided at the time of your order has not been used. There was no error found at Talk Home Mobile end. At no point did we accuse anyone of theft; our reference to collection was simply a practical suggestion.
That said, we fully acknowledge your concern. To ensure this matter is closed without further delay, the original SIM card has been permanently blocked and we have instructed our team to dispatch a replacement to the updated address you have confirmed.
This action concludes the issue. Please ensure the updated address provided is correct so that no further complications arise.
Thank you for your understanding.
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