In regards to the broadband there is no issue however there is something wrong with the customer service I have received. I have decided to switch to a new provider and there was an issue with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service support is frustrating. You explain the problem, and the response is text book - it feels like the service assistant isnt listening or understanding what you are saying. My Ti... See more
Company replied
An awful experience. The internet suddenly stopped working. There was no internet for two months but payments continued to be debited. Even booking an engineer from TalkTalk to visit was pointless a... See more
Company replied
Customer service is non-existent. I've been trying to contact talktalk for days, but the online chat never works. Cant find an option for calling them. In the past when I've had problems (which happ... See more
Company replied
Company details
Written by the company
TalkTalk is a UK-based broadband provider on a mission to do things differently. Since entering the market in the early 2000s, we’ve challenged the status quo. Today, we’re still shaking things up – with fast, reliable, broadband at prices that won’t break the bank, and customer care that actually cares. We’re TalkTalk – and this is A Better Way to Wi-Fi. Find out more by visiting https://www.talktalk.co.uk/
Contact info
United States
- www.talktalk.co.uk
2.3
Poor
89K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was very professional in all…
The agent was very professional in all aspects of our conversation.It was a pleasure dealing with someone who knew exactly how to solve my problem.
16 April 2026
Unprompted review
Reply from TalkTalk
Hi Brian,
Thank you very much for your kind feedback. We’re delighted to hear that you found the service professional and that your issue was resolved smoothly. It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience.
Kind Regards
Louise
Talk Talk Team
Brilliant and fsst attention
17 April 2026
Unprompted review
Reply from TalkTalk
Hi Anthony,
Thank you for taking the time to share your feedback. We’re glad our fast attention made a positive difference, and we truly appreciate your support!
Kind Regards
Louise
Talk Talk team
Abysmal customer service
Abysmal customer service, charges appearing on the account when they said they wouldn't charge, then I have to spend days just trying to prove my point. Agents not able to view previous chats sometimes. If you are not careful, you will get overcharged and it will be made to look like you have to pay this charge actually. It was tolerable before, but now the company is in absolute shambles. They hire customer service agents who do not understand or speak English (I am not being a racist). You have to be able to communicate clearly to understand and help customers. Their contractor BrightSparks engineers are also shady, one almost left so we could be charged for a missed appointment despite me telling him on the phone that we are in, and he needs to come and knock the door. Do not recommend unless you can always be on edge with this company and stand your ground, and NEVER pay anything you do not owe. Do not let them steal from you. Will be switching providers as soon as possible.
17 April 2026
Unprompted review
Reply from TalkTalk
Hi Alice,
Thank you for sharing your experience with us. We’re sorry to hear about the billing issues and the communication challenges you’ve encountered. This isn’t the level of service we strive to provide.
Please be assured that we’re investigating the charges and reviewing the clarity of our support to help prevent this from happening again. We really appreciate you bringing this to our attention and giving us the opportunity to improve.
So we can look into this further for you, please follow the link below and a member of our team will be happy to assist:
👉 http://www.talktalk.co.uk/trustpilotchat
Kind regards,
Jos
TalkTalk Team
they double-billed me for a year and…
they double-billed me for a year and owed me over £400, it took over 8 hours on the phone over the course of 2 weeks to get my refund. They admitted their mistake but initally only offered me £100. The absolute worst customer service of any company I've ever dealt with and I'm 41 and on my 3rd home.
15 April 2026
Unprompted review
Reply from TalkTalk
Hi Sheldon,
We’re really sorry to hear about your experience and understand how frustrating this must have been. Being incorrectly double‑billed for such a long period and not the standard we aim to provide.
We also recognise how unacceptable it is that you had to spend so much time chasing this up, and that the initial compensation offered didn’t reflect the inconvenience caused.
we’d love the chance to make things right. If you’re happy to, please reach out to our team directly here: http://www.talktalk.co.uk/trustpilotchat.
Kind regards,
Louise
Talk Talk team
Can't wait to be rid of this awful…
Can't wait to be rid of this awful company
16 April 2026
Unprompted review
Reply from TalkTalk
Hi Miss Robinson,
We’re sorry to hear this was your experience. We take feedback seriously and would welcome the opportunity to understand what went wrong and see if anything can be put right. Please feel free to contact us directly so we can discuss your concerns in more detail.
You can reach us here: http://www.talktalk.co.uk/trustpilotchat — just copy and paste the link into your browser.
Kind Regards
Louise
Talk Talk team
Investigation into complaint
Despite Jos from the Talk Talk team saying that he sent me an email I still don't seem to have received it. How can I reply when I have had nothing from Jos!
15 April 2026
Unprompted review
Reply from TalkTalk
Hi Kay,
We’re unsure why the original email was not received; however, I have sent you an email myself today. Once you’ve received it, I would appreciate it if you could reply at your earliest convenience so we can assist further.
Kind Regards
Louise
Talk Talk team
Missing power cable turns into 3 week struggle
I recently moved house and was suggested TalkTalk by compare the market, signed up for it to go live on 27/3/26. Today is the 16/4/26 and I still have no internet. When I moved in the Power cable for my Openreach ONT box was missing, Openreach said I needed to contact TalkTalk for a replacement. I contacted them pretty much everyday, spoke to a bunch of different “virtual assistants” that took me all round the houses, got sent an RJ45 cable which I told them was the wrong cable but they sent anyway. I put a complaint in a lo and behold they arranged for an Openreach engineer to come- except they didn’t show up. After telling TalkTalk several times that I need my internet and I don’t feel I should pay for a service I’m not actually receiving I’m where I was weeks ago- frustrated and inconvenienced. I missed a day of work today to stay in for the engineer as they said that the only way for the issue to be solved, I’ve spoken to at least 3 different people today who all assured me that the engineer would be at my home before 9pm (which they described as early evening which I begged to differ). Now I will have to wait until tomorrow morning to contact them AGAIN for another round of back and forth. So much for “here to help”!!
16 April 2026
Unprompted review
Reply from TalkTalk
Hi Hannah,
We’re really sorry to hear about your experience and understand how frustrating this has been—especially after moving home and needing reliable internet for work.
It’s not right that your service, due to go live on 27/03/26, is still not active. We appreciate how exhausting it must have been to keep chasing support, receive the wrong equipment, and wait in for an engineer who didn’t arrive. Being reassured several times without a resolution would be upsetting for anyone.
I’ve reviewed your account and can see that a case handler is currently managing this for you. They’re looking into everything raised and will be in touch to discuss things further. I can also see that a follow‑up is scheduled for today between 12–4pm, and I’ve added a note to your complaint asking them to reach out to you during that time.
Kind Regards
Louise
Talk Talk team
I have done the operator circuit…
I have done the operator circuit serveral times.Allways read off script.No intrest in what you have to say.Had engineer come out said it was problem with outside line.Had to prompt them to send out openreach out to check.He said router problem.new router sent same problem.TalkTalk sends out another engineer sees speeds im getting.Says he will get them to send out Openreach again.So i phone next day to find out when they will be coming and told there engineer had reported that he reset my router and cutomer was very happy when he left.So after 14days without wifi i cancled my contract and they agreed to cancle any charges.yes you guessed it they now want to Charge me for the last engineers visit.
.
14 March 2026
Unprompted review
Reply from TalkTalk
Hi William,
Thank you for bringing this to our attention.
We are very sorry to hear about the multiple engineer visits, the incorrect report, and the subsequent billing issue. This is certainly not the experience we want you to have. We have escalated this matter to the relevant team for review and improvement to help prevent this from happening again.
Thank you for taking the time to speak with me today. I hope you are happy with the resolution provided. If you have any further questions or need additional support, please don’t hesitate to contact us — we are always here to help.
Kind regards,
Jos
TalkTalk Team
Talk talk
Talk talk. Wow.
Never have i written a bad review but they are jist terrible.
Tried cancelling with them twice, however, they kept on charging and adding admin fees. Have been disconnected for 3 months while trying to cancel and amounted bills of over £200.
Trying to cancel again now so fingers crossed.
16 April 2026
Unprompted review
Reply from TalkTalk
Hi Lewis,
Thank you so much for taking the time to share your experience — we’re really sorry to hear how frustrating this situation has been for you.
We completely understand how upsetting it must feel when a cancellation doesn’t go as expected, especially if charges have continued and your service has been disconnected. That’s certainly not the experience we want for our customers, and we appreciate you letting us know.
We’d truly like the chance to look into this properly for you, review what’s happened, and help resolve any billing concerns as quickly as we can. Please get in touch with our customer support team and share your account details so we can investigate and work towards a fair outcome.
You can reach us here: http://www.talktalk.co.uk/trustpilotchat — just copy and paste the link into your browser.
Thank you again for your feedback.
Kind regards,
Louise
Talk Talk Team
Poor connection and customer service
When you have a problem with ongoing internet drop outs it is so hard to get in touch with them to resolve the issue. When you want to leave they bombard you with calls to try and get you to stay and you can’t escape them.
16 April 2026
Unprompted review
Reply from TalkTalk
Hi Charlotte,
Thank you for taking the time to share your experience with us. We’re really sorry to hear about the ongoing service dropouts and how difficult it was to get the support you needed — we know how frustrating that can be, and it’s certainly not what we want for our customers.
If you’re happy to do so, we’d welcome the opportunity to take another look at your situation and see if there’s anything we can do to help or learn from it. Please feel free to reach out to us directly
You can reach us here: http://www.talktalk.co.uk/trustpilotchat — just copy and paste the link into your browser.
we’re here to listen.
Kind Regards
Louise
Talk Talk team
Agent was really patient
Agent was really patient, listened to the issue and tried her best to help in resolving it.
13 April 2026
Unprompted review
Reply from TalkTalk
Hi There,
Thank you for your kind feedback. We’re really pleased to hear that our agent was patient, listened carefully, and did her best to help resolve the issue.
We truly appreciate you taking the time to share your experience.
Kind Regards
Louise
Talk Talk team
Worse Broadband service
Worse Broadband service, I never received such bad service from anything ... Firstly, it's hard to get human customer service and secondly, irresponsible staff.
They don't bother what the customer wants. They cancel order without notification. When asking questions only say sorry but I waited almost 1 month to get the service after that they said it's been cancelled, so ridiculous.
14 April 2026
Unprompted review
Reply from TalkTalk
Hi Tanzina,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been. This certainly isn’t the standard of service we want to deliver.
We apologise for how difficult its been, the lack of clear communication, and especially for your order being cancelled without proper notice. Waiting nearly a month only to find out the service had been cancelled is understandably disappointing, and we fully recognise how upsetting that must have felt.
We’d genuinely appreciate the chance to look into this properly and see if there’s anything we can do to put things right. If you’re happy to do so, please contact us directly with your order details and a member of our team will review this for you as a priority.
You can reach us here: http://www.talktalk.co.uk/trustpilotchat — just copy and paste the link into your browser.
Thank you for taking the time to share your experience, and again, we’re very sorry for the inconvenience caused.
Kind Regards
Louise
Talk Talk team
Worst Customer Service imaginable
Awful experience with talk talk.
We moved house on 10/04 and had a WiFi install and go live date scheduled for 13/04.
All details of the new property were shared with talk talk but the box wasn’t working after the engineer left.
We called talk talk and they advised there was no live account for this address on the system and that the old account had been deleted - they told us initially go live was by midnight on the 13th, then said it was the 14th - nothing.
They said they would call back and guess what? No call back. Lies.
After 7 cumulative hours on hold and being passed from pillar to post and lied to by various agents - we have decided to cancel services with this dreadful company.
Would not recommend, stay clear and trust the reviews on here.
Customer of 6 years signing out.
13 April 2026
Unprompted review
Reply from TalkTalk
Hi Danny
We’re really sorry to hear about the problems you experienced with your move and WiFi installation. As a team, we understand how important it is for everything to be set up on time, and we’re concerned that your service wasn’t activated as planned and that you were given incorrect information. That’s not the experience we want for our customers. Thank you for bringing this to our attention—we take this seriously and will be looking into what went wrong so we can put things right and improve going forward.
Kind Regards
Jos-TalkTalk Team
Absolutely terrible customer service
Absolutely terrible customer service, you can only contact them via a 'chat' system. I was passed from one 'agent' toanother (6 agents in total) and still the issue of moving home was not resolved.
In total spent nearly three hours being asked the same questions with no resolution. So I had no alternative but to cancel my contract and go to another provider who were extremely helpful via a phone conversation.
15 April 2026
Unprompted review
Reply from TalkTalk
Hi Kevin
We’re really sorry for the frustration you experienced. As a team, we know how stressful a home move can be, and being passed between multiple agents without getting the help you needed is disappointing. That’s not the standard we aim to deliver. We truly appreciate you taking the time to share your experience with us, and we’ll use your feedback to improve how we support customers going forward.
Kind Regards
Jos-TalkTalk Team
Avoid at all costs
Avoid at all costs. After 20 odd years, its time to get out of TalkTalk, as it seems totally staffed by AI bots that can only parrot FAQ type answers. I cant even log into my local golf club website because TalkTalk internet security stops me. The website has no issues when accessing using a different provider, and I VirusZero search done with no problems, and it works if using a VPN. It has been a month or two now and they still haven't fixed it and every time I go online, I get their robot that even when I'm logged in to my account, repeatedly asks me for my address, account number, postcode name et cetera and then still wants to send me a PIN number that I've no idea what to do with. And the price has just gone up to an uncompetitive level!
UPDATE. Near the end of a 1 hour Chat, after being passed up a seniority chain, when it suddenly says about to expire and then click off it goes can't get back to the same chat so would've had to have started again. I'm actually sick of low grade AI bots, so will look elsewhere
15 April 2026
Unprompted review
Reply from TalkTalk
Hi David,
We’re really sorry to hear this and understand how frustrating your experience has been, especially after being with us for so long. This isn’t the level of service we want to provide.
We appreciate you explaining the issues you’ve faced, from website access being blocked to long chats and repeated verification without a resolution. We know how disappointing this must be.
If you’re willing, we’d like the chance to look into this properly and take ownership of your case. Please contact us directly here so we can help:
http://www.talktalk.co.uk/trustpilotchat
Thank you for your feedback — we’re genuinely sorry it’s reached this point.
Kind Regards
Louise
Talk Talk team
No one is helping or listening to me I…
No one is helping or listening to me I have had no active services since the 31st March but been charged and now I have to wait until the 11th may for a new account to be activated as you had me on copper and not full fibre there is no copper at the property it’s a joke I have now had to purchase a EE router just so I can work from home I keep getting passed around on chat and phone I want compensation for loss of work and for what I have had to pay out
15 April 2026
Unprompted review
Reply from TalkTalk
Hi Kate,
We’re really sorry to hear about your experience — this isn’t the standard of service we aim to provide, and we understand how frustrating this must have been.
Being without service since 31 March, especially while still being charged, isn’t acceptable. We’re also sorry your account was set up incorrectly when only full fibre is available at your property. We know how stressful this has been, particularly with the impact on working from home.
Please get in touch with us directly so we can help put this right:
http://www.talktalk.co.uk/trustpilotchat
Thanks for bringing this to our attention. Our team will take ownership of your case and support you through to a resolution. Again, we’re very sorry for the inconvenience.
Kind regards,
Louise
Talk Talk team
Unable to progress a new order.
I agreed a contract renewal on 13th March 2026 for my phone and broadband contract which runs out on 9th April 2026.
It is now 15th April and after several phone calls and e mails to agents i even raised a complaint but still have not received an updated contract. Every agent i speak to is full of apologies and promises to take action but nothing ever comes of it.
I have cancelled my dd and will get a reliable service provider.
13 March 2026
Unprompted review
Reply from TalkTalk
Hi Paul,
Thank you so much for taking the time to share your experience with us. We’re genuinely sorry for the frustration and inconvenience you’ve experienced following your contract renewal on 13th March.
You’re absolutely right to expect your updated contract to be issued promptly. We completely understand how disappointing it must have been to follow this up multiple times and receive assurances without seeing this resolved. Thank you for your patience – we really do appreciate it.
This certainly isn’t the level of service we aim to provide.
On reviewing into this, I can see that this is being managed by a case handler who is assisting with processing this for you. They will contact you further to discuss the additional queries.
Once again, our sincere apologies, and thank you for bringing this to our attention.
Kind regards,
Louise
Talk Talk team
Avoid them
Avoid them. They've made it very difficult to reach them even when in distress. All they are interested in is getting your money and providing very unreliable broadband services.
14 April 2026
Unprompted review
Reply from TalkTalk
Hi Joshua
We regret to learn that you have experienced difficulty in contacting us and that you feel our broadband service has been unreliable. Please accept our apologies for the inconvenience this has caused.
We are currently reviewing this matter and appreciate you bringing it to our attention. Your feedback is valuable and helps us identify areas where improvements can be made.
If you require any further support, please follow the link below and a member of our team will review this for you:
👉 http://www.talktalk.co.uk/trustpilotchat
Kind regards,
Jos
TalkTalk Team
If I could put 0 stars I would.
If I could put 0 stars I would.
The only thing Talk Talk can do is charge extortionate fees. They do that very well.
They are incompetent and hide behind bots and tech.
There is no customer service!
There is no Customer interest!
There is nothing worthwhile!
15 April 2026
Unprompted review
Reply from TalkTalk
Hi Adrian,
We’re really sorry to hear how frustrating this has been for you, and we completely understand why you’re feeling disappointed. This isn’t the experience we want anyone to have.
We’d genuinely like the chance to look into the charges you mentioned and help with any difficulties you’ve had getting support.
Looking after our customers and being fair really matters to us.
If you’re happy to, please get in touch with us directly so one of our team can take the time to review your account properly and see how we can put things right.
You can reach us here: http://www.talktalk.co.uk/trustpilotchat — just copy and paste the link into your browser.
Your feedback is really appreciated.
Kind Regards
Louise
Talk Talk team
Live chat
Live chat, got passed on to 5 different sections, logged out 7 times and told I had used my limit of logins and still didn’t resolve issue. I asked to speak to a person and got sent to a phone number that is an automated service. Diabolical service, after 2 hours still no resolution, other than can we sell you what you already have. This is the shortened version.
14 April 2026
Unprompted review
Reply from TalkTalk
Hi Olivia,
Thank you for taking the time to share your experience with us. We’re really sorry to hear about the frustration you went through — being passed between teams, logged out repeatedly, and struggling to speak to a real person is understandably upsetting, and it’s certainly not the experience we want for our customers.
We can completely understand how disappointing it must have been to spend two hours trying to get support, only to feel as though you weren’t getting the help you needed. That’s not okay, and we truly appreciate you bringing it to our attention.
We’d genuinely love the chance to put this right for you. If you’re happy to do so, please get in touch with us directly via our Trustpilot chat. You can reach us here:
👉 http://www.talktalk.co.uk/trustpilotchat (just copy and paste the link into your browser)
One of our team will be more than happy to take a closer look and work towards a proper resolution.
Thank you again for your feedback — it really does help us improve, and we value you taking the time to let us know.
Kind Regards
Louise
Talk Talk Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.