TallyMoneyReviews 

665
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company. Customers praise the ease of setting up an account and the user-friendly nature of the app, making managing money effortless and convenient. Many appreciate the quick transfer of funds and the excellent, fast customer service, with agents being helpful and responsive. The ability to hold and spend gold is seen as innovative and secure, offering protection from inflation and a welcome alternative to traditional banking. However, some people were dissatisfied with delays in account setup and fund transfers, particularly on weekends. A few other people also felt that there were hidden fees and issues with accessing their accounts, with some mentioning difficulties in getting timely support.

What people talk about most

Payment

People report ambiguous experiences with payment, with some finding the app easy to use for transfers and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the app easy to use,... See more

Price

Customers consistently note ambiguous experiences with price, with some expressing dissatisfaction over... See more

Application

Users describe positive interactions with the app, frequently highlighting its ease of use and intuitive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers reporting excellent and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m interested in this way of banking but need to speak to someone wit( some important questions and unable to find a telephone number. I need to know fees and any hidden charges. How wou... See more

Company replied

Rated 4 out of 5 stars

I was a bit scared about trusting my finances to Tally Money but I found the cash many to do what it says on the can and the application was simple and quick. I received the Bank card quickly. I only... See more

Company replied

Rated 4 out of 5 stars

Only 4 stars because it took a while to actually get an account set up with Tally. However, from once it was up and running I have had no further problems. I like the idea of having my money in gold r... See more

Company replied

Rated 5 out of 5 stars

Having started my precious metals investing in 2019 the only thing missing was a convenient means of converting back to cash and being able to purchase goods. Along came TallyMoney, a current account... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Tally is the world’s first non-fiat currency to be issued into personal accounts.


Contact info

4.1

Great

TrustScore 4 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(665)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Only 4 stars because it took a while to…

Only 4 stars because it took a while to actually get an account set up with Tally. However, from once it was up and running I have had no further problems. I like the idea of having my money in gold rather than being adjusted downwards on a daily basis with the base rate. Love the bank card design and I am recommending Tally to my friends every chance I get.

31 July 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Hi Julian, thanks so much for your thoughtful review and for sticking with us through the setup process. We’re sorry to hear it took a bit longer than expected to get your account up and running, but we’re glad everything’s been smooth sailing since!

Also, a massive thank you for recommending us to your friends. Just a quick heads-up: make sure you’re using your unique Refer a Friend link in the app when you do. That way, you both get 100 tally (that’s 100mg of gold!) once their account is up and running. A win-win!

-Team Tally

Rated 2 out of 5 stars

Promo code doesn't work

Everything seem good only disappointment is the promo code of REWARDS250 don't work so sadly only giving tally money 2 stars unless they want to get back to me.

5 August 2025
Unprompted review
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Reply from TallyMoney

Hi Carl, thanks for taking the time to share your feedback.

The REWARDS250 offer expired a while ago, which is why it’s no longer valid.

At TallyMoney, we always strive for 5-star experiences, so it’s disappointing to learn we’ve fallen short for you this time. Just so you know, we offer a 14-day satisfaction guarantee on all new accounts. If you’re not happy within the first 14 days, you can close your account and receive a full refund of the activation fee.

If there’s anything we can do to support you further or improve your experience, please don’t hesitate to reach out to our team directly, we’re always happy to help.
-Team Tally

Rated 5 out of 5 stars

App is so easy to use

App is so easy to use
Customer service answer quickly and my gold account has increased in value

2 August 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thanks, David! :) That’s what we love to hear - easy app, quick replies, and a balance on the up! Thanks for being with us.
-Team Tally

Rated 5 out of 5 stars

My first Foray in the world of golf

I have to say, I was slightly reticent about opening an account with this company. Mainly because it’s my first foray in the world of gold. Opening the account was easy. Transferring money from my bank account took a bit longer but once everything was accepted it’s been a breeze. I’m very excited about this new venture and highly recommend dealing with TallyMoney. I’ll write another post on here if anything changes within the next six months.

1 August 2025
Unprompted review
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Reply from TallyMoney

Thanks, Christine :) Appreciate you putting your trust in Tally, especially for your first steps into gold. And with gold climbing over 33% in the last 12 months, it’s been a strong foundation to build on. Here’s to even brighter days ahead, we’re with you all the way!
-Team Tally

Rated 5 out of 5 stars

Helped out with account issues

Just opened up an account, i had a few problems, I couldn't see my transfer, and I couldn't access account through my laptop, i messaged them through the app, and they promply responded to me, helped me out, i reinstalled app, and issue was fixed. Thanks Tally money, hoping to having a good experience with you guys.

29 July 2025
Unprompted review
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Reply from TallyMoney

Great to hear the issue was sorted fast - nothing like a responsive support team to turn a tech stumble into a win! We’re excited to have you on board and can’t wait to show you what Tally is all about. 💛
-Team Tally

Rated 1 out of 5 stars

New user

I am about to become a new user of this company hopefully I can come back soon with good news

29 July 2025
Unprompted review
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Reply from TallyMoney

Hi there, we’ve got to admit, we’re genuinely a bit confused. You mentioned you’re “about to become a new user”… so what went wrong? 😕 Did something give you a bad impression before you even signed up? Or was it just a mis-tap?

We always welcome feedback - the good, the bad, and the golden, but rating us before you’ve tried the app or experienced the service feels a bit like judging the roast before it’s even in the oven.

And when you’re ready, we’d be thrilled if you updated your review based on the real experience. :)

-Team Tally

Rated 5 out of 5 stars

Very good app great to actually see…

Very good app great to actually see something that's for the people to save n invest and not regulated by governments plus all yr money is safe and the convenience of spend and save and save for a rainy day 🙏 good app n good service so far keep up good work A+++

27 July 2025
Unprompted review
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Reply from TallyMoney

Having something that’s built for the people and not tangled up in red tape is exactly the point, and knowing your money’s safe while planning for rainy days? That’s what it’s all about.

Thanks, Ian! :)

Rated 1 out of 5 stars

git locked out of my account fir no…

git locked out of my account fir no reason at all wont let me sign in , left emails got no answers there just directing me back to sign in which i cant do , tryed calling got auto message to say well call back , no reply , this service is dissusting , imagine if you was needing your money in emergincy , dont make out your company is great when your customer services are rubbish

24 July 2025
Unprompted review
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Reply from TallyMoney

Thanks for flagging this, Jay. We’re really sorry to hear you’ve had trouble reaching us.

While our team typically responds within 2 working days, we know timing matters when it comes to account access. If you’ve not received a reply, it’s possible the response got filtered or delayed.

We’ll chase this up immediately.

-Team Tally

Rated 1 out of 5 stars

Used to be O.K

Used to be O.K. when I could download the Tally Money APK and install it on my de-googled phone, now only available via google it wasn't allowed on my phone so using an old phone, installed app but is asking for password which was on the de-googled phone but there is no longer access to Tally Money on that, so, contacted Tally Money support, they arranged a time to call me and... nothing, waited around for an hour, they did not phone. A week or so later they contacted me to arrange a time to phone again, made some excuse about not being able to get through last time but the phone was working and not in use. So another appointment was made for them to phone me, sat around for an hour and again nothing.To not bother once could be regarded as negligent but twice is far more sinister.

11 July 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thanks for your honest feedback. This isn’t the level of service we aim for, and we’re sorry to hear about the missed calls and the frustration caused.

Your experience was escalated with our support team for review, and while we can’t comment on individual cases publicly, we hope that everything is now resolved on your end.

We’re always working to improve how we support our customers, especially when things don’t go to plan. Really appreciate you bringing this to our attention.
-Team Tally

Rated 5 out of 5 stars

Great stuff

Great. Gold and money is guaranteed fully insured etc, and if they do actually go bust you receive 100% of your money back quickly yet if you use a traditional bank that goes bust you have a certain amount to recover via waiting for the government to stick its nose in

I enjoy watching my balance increase during the day just from the price of gold increasing, its entertaining and exciting, and my money is going here where it's safe, no more bitcoin for me!

11 July 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Tally’s built to keep your money safe - fully insured, independently secured, and outside the inflation game. No chaos. No banking drama. Just real value, all day long.

Thanks for being part of it, Stuart. :)
-Team Tally

Rated 5 out of 5 stars

First of a kind!

I had the first time experince of a financial company wanting to communicate with me! Company's are notorious for not communicating with Deaf people, treated as a burden and as second class citizens. NOT Tally! First time in 45 years, they worked with me, to communicate with me and not at me. Or simply ignoring l exist.
Communication is something taken for granted by most people, but my way is different so it was recognised and acted upon! This is ground breaking! Tally Money is uniquely brilliant!

Huge shout out to Kris who made me feel like a human being.

8 July 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thank you so much for sharing this. Communication should never be a barrier, and your experience highlights exactly why we’re committed to doing things differently.

Massive credit to Kris, who sets the tone for how we support our customers with respect, clarity, and care.

You should never feel like an afterthought when dealing with your own money, and we’re glad we could be the exception.

Thanks again for taking the time to write this.
-Team Tally

Rated 5 out of 5 stars

Gold as money again !

Easy to understand as it integrates well with the current financial system, whilst being outside/escape from that inflationary system. On the road to making Gold money again!

25 June 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thank you for such a thoughtful review, we couldn’t agree more. We’re proud to offer a genuine alternative, where each tally equals 1 milligram of physical gold, not paper money that constantly loses value. It’s all about giving people more control, more clarity, and a future worth saving for.

We’re thrilled to have you on the journey with us as we reshape what money can be. Onwards and upwards!

-Team Tally

Rated 5 out of 5 stars

Newbie here.

I only joined this just under a fortnight ago and it was done with relative ease.Easy to set up and I like the transparency.

I also like the fact that unlike some of the crypto firms the amounts money wise are in Pounds Sterling which offers me a lot of reassurance.And I assume the figure above the amount in Pounds Sterling is in milligrams?I also like the fact you have a card and bank account,adds to transparency m.

I have bought just over I think 4 grams with under £350 in total roughly and I hope to see the value of gold increase hopefully sharply.
Glad I found Tally Money on Instagram and will continue to put into my account and purchase more gold.

2 June 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Hey there 👋
Welcome to the golden gang, we’re buzzing you found us :)

And wow, 4 grams already? You’re off to a flying start! You might be chuffed to hear gold’s been strutting its stuff lately, up over 18% in the last six months alone. So yep, you’re stacking value and style.

-Team Tally

Rated 4 out of 5 stars

Solid gold

Easy to use. Reassuring to have a bank that uses real gold, which holds its value well.
Monthly charges are unusual unless using an overdraft, or another service. I would prefer not to have to pay them.

26 May 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thanks so much for your feedback! Unlike high street banks offering fiat currency that loses value over time, Tally gives you access to real gold. That 0.5% annual fee (just 42p/month per £1,000, with a £3 minimum) supports full insurance and the infrastructure to spend your gold just like pounds, only better. It’s security, simplicity, and stability - all in one.
-Team Tally

Rated 5 out of 5 stars

Very good saving account

Very good saving account, for long term savings and good increase in savings

25 April 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Golden goals and solid savings? Now that’s the vibe! Thanks for backing a better way to build your future.
-Team Tally

Rated 5 out of 5 stars

So far I am happy with my account

So far I have nothing but praise for Tally Money as I have not had any issues transferring money into my account, even though I was sceptical at first about holding the account.

25 April 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thanks so much for giving us a chance, David! We’re thrilled everything’s gone smoothly for you, and we’re proud to offer a simple, strong alternative you can trust.
-Team Tally

Rated 5 out of 5 stars

Savings based on gold price rather than sterling

Great to have account based on gold price not fiat currency, particularly when that currency under stress. Also easy to use.

24 April 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Gold’s been doing its thing - shining bright while the rest scrambles. Thanks for choosing Tally for your everyday money moves!
-Team Tally

Rated 5 out of 5 stars

Had trouble signing into app as I…

Had trouble signing into app as I hadn't accessed it for a long time. Left my number on recorded message and received call back after about 20 mins. I got all the help I needed to update some details and get logged into the app. Also given advice about the new app features. Very satisfied with the service and the app and very pleasantly surprised at my present balance!

24 April 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

We’re so pleased everything was sorted quickly. With gold rising more than 30% over the past year, it’s great to see your savings growing stronger too. Thanks for your trust and support!
-Team Tally

Rated 5 out of 5 stars

Good app

Good app, everything is simple and it's nice it works as a bit of an investment.

16 April 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Thanks a bunch, Ian! Keeping things simple and stacking value one tally at a time – that’s how we roll. Glad you’re enjoying the golden ride!
-Team Tally

Rated 4 out of 5 stars

Weekend sign up.

Signed up on a Sunday without a hitch and added a nominal sum but was mystified as to how to to take part of it out again. On Monday however the payment button appeared and all is clear and nominal sum back into account.
As CGT has to be paid on any gains I plan to use it for long term savings and will pay in when gold is not so overbought.
Early days but so far so good.

13 April 2025
Unprompted review
TallyMoney logo

Reply from TallyMoney

Hi Graham, thanks for sharing— now that everything’s up and running, setting up a standing order is a brilliant way to become a regular saver — no faff, just steady gold stacking. Welcome to the golden side! 💪
-Team Tally

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