Tangerine Reviews 

I have the same issues that many on here have experienced. 3 weeks and still trying to get my verification done, they keep sending me emails after 5 business days to tell me they need more documentation. Also, I set up my pay to go to the account and now the money is locked in there. Cannot transfer it out and close the account. Customer service line don't help at all.

Well, just before the holidays my account was compromised. Not their fault, shit happens. But trying to get this resolved was a nightmare. 10 phone calls, no call back weeks without news.

I miss the days of ING

I actually called back the hackers to get better service.

I filled an online form to get a Tangerine mastercard; they asked me to call for some verification; they could not even pick up the line for me to GIVE THEM my money! I waited hours without success.
The app also stopped working randomly when i tried to see my request status so good luck knowing your balance in the future i guess.
Im almost grateful they never picked up; I saw these reviews and understood right away that if i ever had a problem with this card I would be left in trouble for a long while; thanks Tangerine!

I should have read these review before signing up. I am unable to access my account despite providing my relevant docs in various formats. Horrible experience so far, on par with most Canadian banks.

Horrible hotline.
I tried calling them multiple times only to wait over 90 minutes on the call. I tried different times of the day as well. If it's a bank that doesn't have branches they should have a good call center at least. I will be canceling my credit card and closing the account.

"digital" bank
I made an account and deposited my payroll, could not access the funds! spent a couple of days trying to get on the phone with someone - they said I need to physically receive my card & activate it to use my money, defeats the entire purpose of a digital experience. Anyway, closed the account.

Tangerine closed my account out of nowhere while I was traveling on the highway I couldn't even pay for gas as they shut my debit card off 🙃 I was completely stranded when I called them.and explained my situation they said there's nothing they could do for me! DO NOT DEAL WITH THIS HOAX OF A SO CALLED BANK!

If there's a zero star I would rate them. Their customer services sucks, their security team is like taking forever. I can't access my account and can't withdraw my money. So i uploaded the things that needs to upload but still they asked some documents. I understand the fact that they just want to make sure but the thing that I don't understand is everytime you upload documents it will take 3 business days. My account is not accessible for a week now.

After months of waiting for a card- way pre- postal strike- it never arrived BUT they did have the courage to spend money on PUROLATOR to deliver me a letter with NO card attached and told me to activate the card - what card? They also gave me the PIN number who fb will take you a few minutes to figure out but how the heck am I supposed to activate a NON physical card. Then I read this is part of Bank of Nova Scotia- so not sure how this is all going to pan out. As of now I’m not impressed. I signed up in October never received a card, and haven’t put money in because I wanted to see reliability- why would I deposit money into an account where I had absolutely NO card? I wouldn’t. But as we wait- no hit is coming- I will not be doing any transactions until I have a physical item in my hand that at least gives me the power to withdraw all my money should I need to.

The Worst customer service!
I Waited more than 1 hé to talk to their customer service and they Hung Up on me! And never call me back

Minus 5 stars
WORST bank with horrible customer service. I was a victim of a scam and instead of helping me out, they blamed me and restricted my account. Tried to order a draft to get my money out of that dumpster they call a bank and they cancelled it without even notifying me. Every time I call they put me on hold for 30+ minutes, ask the same 2 security questions, then transfer me to another department where I'm left to wait on hold for another 30+ minutes. Nobody knows what they're doing there. One time I was actually hung up on after finally getting through to someone and waiting on hold for almost an hour. I'm convinced my funds will be tied up in this "bank" for months. Worst banking experience I've had in 30 years. They DO NOT care about their clients or helping you and they DO NOT know what they're doing. "Bank" with them at your own risk.

I got this credit card because I wanted cash back and it was good at first.
Then, I got married and went on a honeymoon, and my credit card utilization went up to about $7000 that month. Throughout the month, I slowly paid it off, by the end of the month (the credit card statement date), I only owed $500 on my card. Yet they still charged me interest as if I still owed the full $7000 on my card. According to them, they charge you for the entire amount that month, and it doesn't matter what you pay off, unless you pay every single thing off. I've never used a credit card that worked that way and I never will again.

I called twice to Tangerine to asked why I cannot access to pay my online credit, my bank was linked to my account to Tangerine and they closed my saving account without my knowledge , so anyway both customer service cannot help me. I'll try to pay with my credit card or asked them to take out from my bank automatically. She said NO.. I have to send a bank draft monthly whereas before I can pay it thru my external bank account with no problem...BUT now I can't do it. To solve this problem IS..let their IT work on it.
From Rosana

Signing-up, I got to where they wanted my SIN #....(red-flag!)
Glad I checked Trust Pilot before going further. CANCEL!!

Since May 2024 my account just gets hacked and hacked and hacked. So far I've got seven cards replacement and I only have two cards, one debit and one credit card. my accounts continue to be locked. Continue to be frauded and continue to be used. The best one is my new credit card that I did not receive to get frauded just now. This is ridiculous. This sounds like an inside job and the fact that they basically let their clients with no debit card, no credit card, no access to their accounts and starving for a month. That is unacceptable and they don't do anything to help out the client whatsoever.

They charge you insane fees. $45 NSF is highway robbery, they should be ashamed of themselves. EQ bank has $0 NSF fees which is what all banks should be charging you. Take their promotional interest offers and then close your accounts and go to a bank that doesn't rip you off.

Lost my money here ...
Fake
Fraud

a ... replacement ...is ..

...2465...

Do not use this company. They are impossible to deal with and their customer service is a nightmare. Run don't walk.

I was a victim of fraud, having been passed a counterfeit cheque. The Tangerine app accepted it and made the funds available to me. I used them to pay my credit card. Subsequently, Tangerine put the funds on hold and I am now liable. If I don't pay, Tangerine has threatened to ruin my credit rating.

I am a customer for less than a year. I was very happy to join Tangerine for their internet/online first approach but they failed me whilst I was abroad. I removed 2 step verification before going on a 6 months trip abroad to make sure I have no issues accessing my tangerine app. I also gave them a specific travel notice to save myself the biggest problems while being abroad - having issues with the bank. Outside of my knowledge they brought back 2 step verification which means I need a US or Canadian phone number to access my funds and I no longer have a phone number because I am travelling! There is no online help or possibility for assistance via email and the only response I got from them is to call them after ai explained that I do not have a phone number.

Seems like they do not read customer emails and directly reply with a pre-written robotic message without actually trying to help.

Would never recommend them especially if you travel.