Tangerine Reviews 

Worst banking experience I have ever had. My money is now trapped and I am forced to drip feed my money back out in small increments that are capped daily, weekly and monthly. They refuse to assist me in linking my bank account to transfer my money out and can not provide a reason as to why the account is unable to be linked. Yet my partner with the same accounts has been able to link his accounts. Use a different bank and don’t fall into the trap.

I am writing to address a concern regarding a customer service experience I had today, March 4, 2025. At approximately 9:52 AM EST, I contacted customer service and am hopeful that the Quality Assurance team can trace this call for further review.

During the call, I spoke with a customer service representative and requested to be transferred to the Fraud and Security team, which they did. My call was then answered by an officer named Rafael. I explained the issue I was experiencing with my payment, and he suggested that I could make the payment myself. However, I informed him that this was not an option for me, as I had previously requested this solution multiple times without success. I then asked Rafael to guide me through the process, but he insisted that he needed to redirect me back to customer service for assistance. I requested that he stay on the line to explain the situation to the customer service representative, but by the time the customer service agent picked up, Rafael was no longer on the call.

I explained the situation again to the customer service representative, who informed me that I could not make the payment myself and that the issue needed to be handled by the Fraud and Security team. I clarified that I had already been redirected from the Fraud and Security team, but the representative insisted that only they could resolve the matter and transferred me back. After several minutes, another officer named Jrhon answered the call. As I was asking him to repeat and spell his name, the call was abruptly disconnected.

This entire interaction lasted 1 hour and 53 minutes, yet my payment issue remains unresolved. This problem has been ongoing for an extended period, with officers repeatedly transferring my call from one department to another, only for the call to be disconnected after I express my frustration.

My question is: How can such inefficiencies persist within a company that employs what should be competent and capable staff? I am deeply concerned about the lack of resolution and the recurring pattern of unproductive call transfers and disconnections. I would appreciate immediate attention by the quality team to this matter and a resolution to my payment issue at the earliest opportunity.

Years ago tangerine bank is super good bank, recently a few years the is so bad customer service. Even the agent can't answer my question about my question.

I wasn't happy yesterday. I went shopping and my card kept getting declined. I checked my app, I had lots of money but couldn't access it. It was embarrassing and maddening. Then to hear nothing from Tangerine except a post on X. I don't have X!! Costumers are having problems accessing their funds!! Damn right we are, couldn't pay for gas or my groceries. Do better Tangerine, I got rid of Scotiabank for the same issues. Our money, we should have access to it at all times!!!

Tangerine customer service wait times are ridiculous. Issues with debit purchases , their solution try another store or change your pin and blame it on the merchant - after 2nd call not waiting 35mins like the 1st one but now waiting almost 2 hrs — I advise the agent about my issue and ask if there is an issue nationwide and was told no- re explained my issue and was put on hold and told oh yes there is a userwide issue!!! HAVE AN AUTOMATED MSG OR SOMETHING JUST DO BETTER NOONE SHOULD BE WAITING ONLINE FOR 2 HRS TO BE TOLD THIS!!! AND TO ACT SO OBLIVIOUS TO WHAT I DESCRIBE YET THE IT TEAM HAS A TICKET OPEN - this is the 2nd strike before i close the account cuz this is getting to be ridiculous

If they give negative reviews, they deserve a negative 10. Customer service calls take one hour minimum!

I like Tangerine has done well for me, just don't like one thing the 45 dollars they charge for NSF fines because they keep going back in again when they feel like it and keep creating more fines accumulated.
They should try more to contact the client and discuss how and when they can pay the fine before adding more fines.

Absolute trash pile! I received my tangie MasterCard and the (unwanted) visa debit card associated with my account. Since day one the debit card has NEVER ONCE worked. Not anywhere, not anytime. Ever! The tangie MasterCard worked a few times but after ONE, (1), Uno... Mistaken pin input at a gas pump locked my card completely for " too many failed pin attempts". Remember I failed ONCE! This was back in Nov. 2024 and despite every attempt to get help from these idiots my MasterCard and debit card are still locked out and utterly useless. But not to worry, I still keep getting countless emails about features and/or programs I cannot access, statements about accounts I cannot use and straight up ads for tangie.

UPDATE: Since posting this I've spent another two hours on the phone, spoken with no less than six individuals in 3 departments who all lied through their teeth about what is really going on. This prompted me to close out my savings and chequing accounts, having the funds trapped in them donated to charity as I cannot gain access. (Oddly, tangerine has no problem accomplishing this..) I also closed/cancelled my tangerine MasterCard in the same call.

I cannot under ANY CIRCUMSTANCE recommend tangerine bank to anyone, period!

I called customer service and waited for 20 minutes and then left option to call back. No one called for 30 minutes. Then called again and waited for 40 minutes before someone came on line. Then customer service was least trained and gave me totally wrong information regarding minimum payment due on LOC. I made minimum payment required before due date and customer representative told that they will take again minimum payment on due date again. Tangerine should train their staff and not just hire someone to answer phone calls. Customer service representative was wrong after I spoke with manager. I just wasted my almost two hours for this type of unprofessional service. Thanks Tangerine.

On hold still, now 2 1/2 hours. Waited an hour for someone to tell me I had to be transferred to another department. Then put on hold several times. I have finally asked to speak to a supervisor. It would seem this company is sadly out of touch with customer service. If I could transfer all my funds to another bank I would.

When Tangerine was ING, they were FANTASTIC. Since being bought by BNS, they are undeniably the worst bank I have ever dealt with other than President's Choice. There is no way to contact them. At all. No branches, no emails, text, phone or smoke signals. The 1-800 on the card? No one answers. After trying for more than 2 YEARS to speak to a person I abandoned my now orphaned account. Nothing goes in or out of the account. They can shut it down 10 years from now when they figure it out. My final step is to report to the Credit agencies in case anyone tries to use an account I no longer use or monitor. I see that as a significant risk for cyber crime so I'm telling them in case anything happens.

WORST BANK EVER. Whatever deal they are offering, it's not worth it.

After reading the reviews I think they should be investigated and punished for being so careless, lying outright, and deliberately opening us all up to fraud. I don't know how that type of investigation is triggered.

Due to their stupid 2FA I'm now locked from my account and cant pay rent.... thanks

Due to stupid 2FA cannot access my bank account. Why is 2FA not optional and why does it only take US or Canadian numbers? How am I supposed to bank now?

I am so glad I am not the only one. I had 3200 taken from my account to somewhere in Europe and now I have been fighting to get it back. They keep saying it was my fault but they have policy that your funds are guaranteed for fraud protection. I have contacted the Ombubsman for the banking industry but the bank can take 56 days which is BS when I have bills to pay

Terrible bank to bank with they alway lock you out of your account. I got frauded after getting locked out and the person who was calling was calling from Tangerine bank phone number, and they will not refund the money and they expect me to pay. The scammer also took money out of my savings account over $3,100 and they won’t refund that either.

I have a USD account - essentially a USD GIC at Tangerine, but Tangerine refused to issue for me a T5 statement in USD (even though that's what box 27 on T5 is for). Instead they issued a T5 in CAD using the Bank of Canada average exchange rate for 2024. In this way they deprived me of the option of using the conversion rate(s) in effect on the day(s) the interest(s) was credited which, according to CRA is my right. So I ended up with an inflated, fictional interest income on my T5, and won't be able to file my taxes online since I have to explain this inconsistency to CRA in writing .

Over the years I've had USD GICs at different Canadian financial institutions, though not at the big five banks which I try to avoid doing business with as much as possible, and they always provided T5s in USD automatically, without asking. 

This is the first time I encountered such corporate arrogance and intransigence.

As someone already said of such corporate entities, as far as they’re concerned, you, the customer don’t exist — you’re just a number, some bits and bytes moving through their data centre, nothing more. They set up their systems in a way that is the most profitable for them and they won't deviate from it, so don't try to disturb or inconvenience them. 

Absolute garbage, stay clear.

I would rate 7 more stars if possible. They gave me 300$ atop when I issued the direct deposit statement. First banking institution to ever do that asap. Sign up and await the lack of disappointment

My father recently passed away and I was in charge of overseeing his affairs. I found a tangerine bank card and called to inform them that my father had passed away and that I needed to close down any bank accounts he had. They asked me for his log in info, client ID and telephone banking password to which I said I didn’t know any and only know the bank card that I had on hand. After asking for my late father’s name and telephone number, the rude customer service rep tells me he can no longer help me any further and that I needed to gather the information he asked earlier in order to him to continue. I told him that my father has passed and I have no other way to get more information. I asked to be passed to an estate department or manager and I was told there is none. I asked if he could just let me know whether my father even had an active account anymore and he said he couldn’t help me any further. He just kept rudely repeating the same words, “I cannot help you any further, call us back at a later time when you have a client ID and telephone banking passcode”. How the fk can I do that when my dad is dead. It’s not like he left a note with all his log in credentials to every site he has ever been on. Worst customer service ever. I have been to all 5 big banks to deal with my dad’s affairs and not a single one of them gave me any issues.

A fraud was committed in March 2024. In April, I was told the investigation was completed. Three weeks ago, while trying to complete an unrelated transaction, I learned that thousands of fraudulent dollars was still showing on the Tangerine card I destroyed last April. Horrible service: hours to get a live person; hours to get to someone who can help; zero proactively and responsiveness after three weeks. I’ve emailed a senior executive and no reply. Absolutely the worst customer service and experience imaginable