Tangerine Telecom Reviews 1,183

Tangerine are beyond terrible! Would give negative stars if possible. Wasted weeks of my time trying to get the internet going, long hold times when calling, account platform is buggy and often didnt work, terrible customer service. Internet never worked (they blamed me and treated me as if I was stupid) and I ended up cancelling and signing up with another provider (got connected within hours - so not my issue!). Now they have sent me an aggressive email demanding payment for my overdue account for a whopping $2 and threatening charging an 18% collection fee. They stated I have been contacted about this numerous times but I have received ZERO COMMUNICATION from them. What is this payment even for?? I cancelled my plan after only being with them for a bit over a week, and the first month was paid upfront?! I have begrudgingly paid this ridiculous bill to avoid further hassle and lodged a complaint. No surprises there hasn't been a reply. APPALLING!

Awful to deal with. Tech support, accounts, overall service. The end of 2024 I changed phones, they told me my number was compatible with my phone, then days later my number was disconnected .. for 10 DAYS. I had to use my work phone to call SEVERAL TIMES to get an explanation as to why this happened. They said my number was old and I needed a new number. Previous to that I had different phones with same SIM over 20 YEARS with same number. Still did not get a valid reason why they disconnected my number.. no reimbursement, no credit, nothing. I said I refused to pay their bill.....8 months later they put it to a collection agency 😂 I changed providers after that disaster and kept my old number. Will never recommend Tangerine to anyone

Worst internet provider. I’m finding another company. Absolutely terrible service.

Worst ISP I've ever been with. Overcharged me and refused to refund while also providing atrocious service and customer support.

I was experiencing consistent packet loss at a specific node on their network for months which they refused to investigate despite me providing proof over and over again. All while they constantly demanded I do the same level 0 troubleshooting tips every single phone call.

Eventually they lied about the location over the server I was trying to access (claiming it was overseas, despite all the evidence I provided obviously proving it was in NSW), closed the ticket and refused to reopen the issue.

Atrocious. Found them looking for GB internet providers. Bought the product only to discover it was a "promotion" and my speed was going to be halved in a month. I was invited to "upgrade" to GB internet for around double the quoted price. I have yet to complete the installation but when I tried to cancel they said the hardware was non refundable. Patronising customer service person on the phone from ... somewhere ... I'm going to get the install done and then change back to a provider I trust. Just awful, awful, awful

This company refuses to accept it has a problem with its services I've been trying to get my refunds back but won't give ,,,Today passed my complaint to the ombudsman so will see how that goes ,,I'd advise anybody looking for telecom services go to a bigger company you won't get service here From joining one problem after another

There were issues with my FTTP upgrade. Tangerine told me to continue to use my FTTN connection until it was resolved and then disconnected the FTTN connection. THe initial advice from Tangerine was that I would have to go 3 weeks with no internet and no alternative connection options provided. Unfortunately I had to leave negative online reviews in order to get the matter escalated and get a faster resolution.

I have had no other issues with them and they were able to get me back online sooner once I made a complaint, but I shouldn't need to get to the point of leaving negative reviews to get a response.

Data breach in 2024 included my data however I had not been a customer for more than a year. No notification was received from Tangerine informing me of the breach.

Why are these companies holding onto our data if we are no longer customers? Terrible cyber security practices with this company, Avoid.

If I could give zero stars, I would. The service provided is absolutely awful. Their customer service and call centres are completely useless — it takes ages to get through, and when someone finally answers, they have no idea what they’re talking about.

I’m on the 25 Mbps plan for $48. For the first six months, it worked fine, but ever since then, it’s been a nightmare. I’ve now been without internet for two days. I work from home, and this has completely disrupted my ability to do my job — all because of their incompetence.

I strongly advise everyone to stay away from this company. Horrible service, horrible support, and an overall terrible experience.

invoice not sent on time, canceled service couldnt access account as no 2 factor auth , am changing providers ,will be interesting to see what happens after reading reviews ,disapointing as was ok for a while

So I had a provider and asked for my internet to start on a certain day. Tangerine cuts off my old provider to theirs but it take up to 3 days for theirs to turn on… doesn’t help when you work from home, after calling was basically told that’s how long it takes. Now because you have shut off my old provider I have not internet while I work from home. This was my first experience with them and is now my last.

Update:
Aussie Boardband turned it on in less than 25 mins... So not sure what happened but I would go with someone else.

New new update:
If you have my case number then you should know I cancelled with you after a day and went with Aussie board and that got it up in 25 mins. Do not call me there is no point I will never be a customer of yours again

OMG. The connection is sooo bad.
And of course once you’ve subscribed there is no one to talk to. Abysmal.

I was notified by Trustpilot that my negative review of Tangerine (4 days ago) might be taken down because I haven't responded to their requests for more info. Ok, so I don't see any requests related to the review below, do you? To make sure I was being fair, I logged onto my portal to see if anyone had raised a support ticket. Nope. So then I tried to request support, but their dropdown menus for this weren't functioning properly (gave no options), so I found it impossible to request support. And I refuse to sit waiting 25 minutes again for a phone call to be answered. This is truly a company that is all about sales and not at all about service. Next time I pick a Telco I'll remember to check Trustpilot first!

Would give a 0 if I could. I pay for the 100/20 plan but my speedtests show it's only 20/20 EVEN DURING OFF PEAK. I have fttp and an archer vr2100. for first 6 months no problem then exactly right after 6 months discount period nowhere close to even 30mbs of download even when tested through the router. What's worse is that they now want to charge MORE for this service even when they haven't fixed the problem.

Worst service and internet I’ve ever had! I have had so many calls with them regarding the very low speed they provide even with the more expensive services we are paying for and the issue has not been resolved. Will not recommend this at all specially if you are working from home often.. so bad

Tangerine called today just to reiterate that their unfair practice to not pro rate unused days is fair.

They wasted time by replying to my previous review and create a complaint ticket with their service desk for someone called this morning just to explain that this is their practice.

Horrible provider!
I'm legitimately baffled at how they've made simple processes so convoluted!
They'll double bill you, credit your account for your overpayments (rather than refund to your bank) then some how mess up the process of crediting your account.

Customer service staff are very friendly but they have to defend this horrendous company and their ridiculous policies and procedures.

The internet speed is reliable, but customer service respond times can vary.

100% agree with reviews relating to after placing your order, you can't get internet happening. Website misleads saying that experience will be smooth, that they are different - they're not. You need to ring up later after placing your "order" after nothing happens, and sort the whole thing out yourself, providing "avc id's", "utility bills", and asking where to send them to. Emails notifications are ambiguous, technical and unclear. No ability to respond, no ability to manage through portal, just need to ring, and spend 15 mins verifying yourself, only for them to ask you again for your account number. Portal is bad, phone wait time is bad. It's just another brand/logo cast over the top of a group of international call centres consisting of Sales, Accounts, Provisioning, and Support. God know which one does what (you just get transferred between them). None of which take accountability for one another. Another bad internet telco. Hot tip, if you want to set up an internet company, create a logo on Chat GPT, take payment and then send your customers through the same call centre systems as all other companies do. The whole thing's a big retail mask. Except, tangerine are among the worst.
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Update: after writing this review, and being on phone providing them all info, I just got this monstrosity of an email, seeking follow up info:
"Hi R, We ran FTTC test and results are passing. We will raise this to NBN to check if they can detect enough dataflow to complete the order.Could you please provide the following details:Does the customer have more than one NCD?Is the NCD connected?Are there multiple wall sockets?Have any of the wall sockets been used for internet service previously?Is an ADSL splitter being used to connect the NCD?Are the power cables and other components provided in the box connected to the correct ports?Is the Ethernet cable securely inserted at both ends?Are all indicator lights on the NCD solid blue?What is the MAC address of the CPE?NCD Serial Number:NCD MAC Address:Thanks"

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Regarding your reply: "we’re sorry to hear about your experience. We’ve sent you a request for more information through Trustpilot so we can look into this and help resolve it."
- I can't see any inbox on Trust Pilot, and I haven't received any message from you. Would you like to explain further?

Whilst many companies offer "unlimited" calls to certain international locations, subject to Fair Use Policy conditions, to date Tangerine is the only company I have found that defines how much is too much "unlimited" use, and employs a sms warning system when users near their limit.