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Tanner Reviews 

1,187
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers consistently praise the competitive prices, the extensive product selection available on the website, and the remarkably smooth online ordering process. People frequently highlight that the delivery service is exceptionally fast and reliable, ensuring that necessary supplies arrive safely and right on time for their important projects. Some reviewers were not happy with occasional order mistakes, specifically mentioning that incorrect items, wrong sizes, or incomplete packages were sometimes shipped out. A small group of customers also noted facing frustrating instances of significantly delayed deliveries or receiving damaged boxes upon arrival.

What people talk about most

Product

Users describe positive interactions with product, highlighting the large catalog and helpful service when... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting that items are shipped... See more

Order

Reviewers highlight positive aspects of order processes, noting that ordering was easy and quick with plenty... See more

Price

Consumers express great satisfaction with competitive pricing and fair costs, highlighting that materials are... See more

Service

Customers had positive experiences with service, frequently highlighting great prices, extremely fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first visit to Tanner Bolt. I purchased some Dewalt hot dipped galvanized expansion bolts. Shipping was super fast and their prices are very competitive. Looking at their site, they have a... See more

Company replied

Rated 5 out of 5 stars

I am a new customer with tax exemption because I work for a school and was concerned the setup of the account would be a long time. Customer service was kind and quick to respond. The website very eff... See more

Company replied

Rated 5 out of 5 stars

The order process was simple with plenty of tech info readily available. The shipping cost was reasonable and the product arrived sooner than I expected. All in all, it was an excellent experience and... See more

Company replied

Rated 5 out of 5 stars

I placed an order online. It was easy to find what I was looking for. The prices were good. The shipping was good other than only getting one tracking number for to different shipments. However when I... See more

Company replied


Company details

  1. Fastener supplier
  2. also in
  3. Construction company
  4. Hardware Shop
  5. Industrial equipment supplier
  6. Protective clothing supplier
  7. Safety and work wear

Written by the company

Tanner is a leading industrial supply company serving manufacturers, contractors, and facility maintenance teams for over 60 years. As a full-service industrial distributor, we provide access to more than 25,000 MRO, safety, janitorial, fastener, and facility maintenance products — all from a single, reliable source. Our customers rely on us for fast delivery, knowledgeable support, and dependable inventory solutions that keep operations running without interruption. Whether you need bulk industrial supplies, critical replacement parts, or day-to-day maintenance products, Tanner helps reduce downtime and control costs. What sets us apart is simple: responsive service, deep product expertise, and a commitment to helping our customers outperform their competition. We don’t just ship products — we help businesses operate more efficiently, safely, and profitably.

Tanner - Fasteners & Industrial Supplies

Written by the company

Committed to excellence in service, product & knowledge
We have a long standing commitment to offering our clients trust brands at competitive prices and backing that up with superior product knowledge and problem solving. We value and appreciate our customers and work hard for them to receive the service they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,187)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Tanner logo

Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 5 out of 5 stars

Could't find what needed at the big box…

Could't find what needed at the big box stores, Tanner had the correct item.

7 August 2026
Tanner logo

Reply from Tanner

We truly appreciate your kind words! Knowing you’re happy with your purchase means a lot to us. Thanks for choosing us, and we hope to work with you again. -Freddy (Customer Service)

Rated 3 out of 5 stars

The ordering experience is fast and…

The ordering experience is fast and easy but returns are a little more difficult.

5 August 2026
Tanner logo

Reply from Tanner

Hello, thank you for your feedback. We are glad you were satisfied with the ordering experience. We understand your frustration about returns, and we'll share this with our team for improvement. We appreciate your business and hope to serve you again soon! -Carly (Marketing Dept)

Rated 5 out of 5 stars

We found the correct items for a good…

We found the correct items for a good price and fast turnaround.

29 July 2026
Tanner logo

Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 5 out of 5 stars

They had what I needed in stock and…

They had what I needed in stock and shipped out very quick. I got my parts within a week.

29 July 2026
Tanner logo

Reply from Tanner

We truly appreciate your kind words! Knowing you’re happy with your purchase means a lot to us. Thanks for choosing us, and we hope to work with you again. -Freddy (Customer Service)

Rated 5 out of 5 stars

PEOPLE I SPOKE WITH WERE KNOWLEDGEABLE

PEOPLE I SPOKE WITH WERE KNOWLEDGEABLE. (1) BOX OF HARDWARE SHIPPED INCORRECTLY BUT ORDER WAS CORRECTED AND RECEIVED RAPIDLY AND IN TIME TO MEET MY DEADLINE.

24 July 2026
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Reply from Tanner

Thank you so much for sharing your experience. We’re delighted to hear that you’re satisfied with both the product and service. We value your business! -Matt (eCommerce Manager)

Rated 5 out of 5 stars

exactly what I ordered

exactly what I ordered, delivered on time. Product is perfect...what more could I ask for?

24 July 2026
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Reply from Tanner

We appreciate your thoughtful review! It’s wonderful to know you’re pleased with your order. Thank you for trusting us with your project needs.-Charlie (Customer Service)

Rated 5 out of 5 stars

Could only find the product (shutter…

Could only find the product (shutter anchors) through your company!

28 July 2026
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Reply from Tanner

Thanks for the positive review! We’re always striving to provide great products and service, and we’re happy to hear we delivered. -Gus (Warehouse Manager)

Rated 5 out of 5 stars

Order was processed and shipped…

Order was processed and shipped quickly. Material was priced at a good value.

18 July 2026
Tanner logo

Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 5 out of 5 stars

I was able to get what I wanted in a…

I was able to get what I wanted in a timely manner

8 July 2026
Tanner logo

Reply from Tanner

We truly appreciate your kind words! Knowing you’re happy with your purchase means a lot to us. Thanks for choosing us, and we hope to work with you again. -Freddy (Customer Service)

Rated 5 out of 5 stars

Tanner had just what I needed

Tanner had just what I needed. The price was good and the communication was excellent.
Everything shipped quickly and arrived in great condition. I will not hesitate to order from them again or recommend them to my colleagues.

8 July 2026
Tanner logo

Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 1 out of 5 stars

Ordered the tool and paid for it- an…

Ordered the tool and paid for it- an order number was given to me and two weeks later I was asked if I still wanted to pay for the tool in my cart. After a discussion with someone it was resolved and three weeks later I received the tool. Not impressed.

15 July 2026
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Reply from Tanner

Hello, thank you for your feedback. We are glad your issue was resolved and your item was delivered. We understand your frustration with the order process, and we'll share this with our team for improvement. We appreciate your business and hope to serve you again soon! -Carly (Marketing Dept)

Rated 5 out of 5 stars

Good price

Good price, fast delivery, well packaged.

14 July 2026
Tanner logo

Reply from Tanner

We appreciate your thoughtful review! It’s wonderful to know you’re pleased with your order. Thank you for trusting us with your project needs.-Charlie (Customer Service)

Rated 5 out of 5 stars

Within minutes of placing my order

Within minutes of placing my order, they emailed me to let me know the item was back ordered with a long lead time. Offered a longer fastener that would ship same day and honor the price! You don’t get customer service like this anymore!

10 July 2026
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Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 4 out of 5 stars

Everything was perfect except the…

Everything was perfect except the shipping cost was higher than it should have been.

9 July 2026
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Reply from Tanner

Thanks for the positive review! We’re always striving to provide great products and service, and we’re happy to hear we delivered. -Gus (Warehouse Manager)

Rated 5 out of 5 stars

Great selection of products

Great selection of products. Found exactly what I needed. Delivery was fast and affordable.

9 July 2026
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Reply from Tanner

Your feedback made our day! We’re thrilled the product worked out well for you, and we’re grateful for your support. We can’t wait to serve you again. -Carly (Marketing Dept)

Rated 1 out of 5 stars

One large box arrived half empty

One large box arrived half empty, and the boxes that were in there were broken, and the nuts were all mixed and all over the place. This is a lot of work for me . Now
I have to call them and try to get it all sorted out.

7 July 2026
Tanner logo

Reply from Tanner

Hello, we appreciate your feedback. We understand your frustration with the delivery and we'll share this with our team for improvement. We look forward to speaking with you and sorting this all out! Thank you for your business. -Carly (Marketing Dept)

Rated 5 out of 5 stars

Quick

Quick, easy delivery

30 June 2026
Tanner logo

Reply from Tanner

Thank you so much for sharing your experience. We’re delighted to hear that you’re satisfied with both the product and service. We value your business! -Matt (eCommerce Manager)

Rated 5 out of 5 stars

Charlie was incredibly responsive and…

Charlie was incredibly responsive and helpful. He is truly outstanding in that he made me feel like I was communicating with someone I had done business with for years. I really appreciate that.

30 June 2026
Tanner logo

Reply from Tanner

We truly appreciate your kind words! Knowing you’re happy with your purchase means a lot to us. Thanks for choosing us, and we hope to work with you again. -Freddy (Customer Service)

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