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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, highlighting their high quality and the ease with which they can find and order necessary parts. Many people appreciate the efficient delivery service, noting that items often arrive quickly and as described, making the overall process smooth and convenient. The service is consistently described as excellent, with consumers commending the helpfulness of the staff and the user-friendly website. However, some customers also noted occasional issues with the delivery service, specifically mentioning instances where DPD did not meet the promised delivery times or had confusing communication regarding parcel whereabouts. A few other people also felt that while the parts arrived quickly, they sometimes did not fit perfectly, requiring further assistance to identify the correct components.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers found the exact tap... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers generally find the ordering process to be positive and easy. Many reviewers highlight the... See more

Service

Users describe positive interactions with service. Customers consistently praise the fantastic, friendly, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I received an email today after contacting them 2 days ago regarding a faulty tap. I wasn’t sure if I had warranty but I supplied all of my purchase information along with a video of the fault. A new... See more

Company replied

Rated 5 out of 5 stars

After fitting two new cartridges from Tap Spares, which immediately cured an irritating leak, I ordered two new ceramic handles. Despite a delivery window of 5 to 7 days, they arrived after only 4 day... See more

Company replied

Rated 5 out of 5 stars

I have been most impressed by the Abode service team! I was having trouble with a dripping tap which I had bought several years ago. They were able to identify the exact model and tell me which cartr... See more

Company replied

Rated 5 out of 5 stars

Tap spares has an easy to navigate website with a pretty comprehensive selection of spare parts and good detail provided on items. I needed a pair of Abode kitchen tap cartridge valves and a new hand... See more

Company replied

Rated 1 out of 5 stars

I ordered a part and paid £2.99 for DPD 48-hour delivery. The next day, I received an email stating that due to high demand, delivery would take 5-7 days. As I had a leaking tap and couldn't wait t... See more

Rated 4 out of 5 stars

Correct o ring set arrived so that’s great but you need to include instructions or a link to instructions.

Rated 4 out of 5 stars

Couldn’t find what I was looking for in the local shops but they found this site for me and you had what I needed, it was a tap hi tech spout diffuser, which I got delivered by DPD in the required tim... See more

Company replied

Rated 5 out of 5 stars

Kris was very helpful in sorting my spare valves that should have been sorted out by a vendor under guarantee but weren't. He very kindly waived postage and arranged speedy courier service so that I c... See more

Rated 5 out of 5 stars

From placing order to receiving the valves took 2 days. Fitted same day. Although you don’t seem to be able to buy these in local plumbing suppliers service was great. Will be ordering ano pair f... See more

Rated 5 out of 5 stars

Abode Puria tap was dripping so phoned for advice (having ordered the wrong part already!) and the young lady on the phone was really helpful. Discussed the options and then she told me because the ta... See more

Rated 5 out of 5 stars

Steve was so helpful and guided me through the process of checking which new cartridge was causing the dripping from the spout. I learnt something new with his instructions! He kindly ordered the repl... See more

Rated 5 out of 5 stars

Had difficulty finding this item but they had an original which has extended the life of my kitchen mixer tap - quality is excellent and delivered promptly (by DPD). In fact, I was so pleased that I b... See more

Rated 5 out of 5 stars

Easy to order. Quick delivery. Helpful service. I received a valve replacement for a Atlas Premier tap and it's now good as new. Would recommend.

Company replied

Rated 5 out of 5 stars

I ordered a replacement hot water cartridge for our kitchen mixer tap on Thursday evening. It was despatched on Friday and arrived at lunchtime on Saturday with DPD. Excellent service. Husband fitted... See more

Rated 5 out of 5 stars

Highly recommend. Amazing service. I ordered a valve. It was incorrect, I called them and they sent me a new correct one free. No questions asked. Very polite, very friendly and very understandin... See more

Rated 5 out of 5 stars

I was faced with having to buy a new kitchen tap because the kitchen unit supplier could not provide spare parts. I looked at the tap spares .com website and found the exact tap handles I required. Br... See more

Company replied

Rated 5 out of 5 stars

Needed spare kitchen tap valves. Found my tap model on the website easily together with a picture so I knew to order the spares confident they would fit. Arrived fast. Job done.

Rated 5 out of 5 stars

Excellent service from beginning to end. Can’t fault this company at all!! Swift, easy to use and excellent help finding the correct parts! Would highly recommend!!

Rated 5 out of 5 stars

Rang thro for tech info on specific tap and the employee was very helpful in helping me order a new part. No pressure, and new part arrived and I was able to replace and repair in no time

Rated 5 out of 5 stars

Website was easy to navigate, the valve came quickly, was exactly as described, well packaged, and did exactly what it was supposed to do. Goodbye drippy tap!

Company replied

Rated 5 out of 5 stars

Brilliant service and help from Kris at customer service who was dedicated to help me solve my problem and endure I had the right valves. Originally I bought 2 valves for a 12yr old Abode tap whi... See more

Company replied

Rated 5 out of 5 stars

One of the few stockist with the replacement part I was looking for. Excellent service and very good price: product arrived within a couple of days as expected. Thanks for the great service.

Rated 5 out of 5 stars

The order process was easy and the items arrived by tracked delivery. Fantastic service so will continue using them in the future. Great value for money

Rated 5 out of 5 stars

I went on the website put what i wanted in order two valves hot and cold from the picture come with in the two days it was so easy to order would buy again thank you

Rated 5 out of 5 stars

Website easy to use. Videos helped me identify the part I needed. Ordered easily and delivered less than 48 hours later. Couldn’t be happier. Totally recommend this company.

Rated 5 out of 5 stars

Stephen was very helpful in sorting out the ceramic disc valve for my tap. Having a real person on the end of the phone makes a big difference.

Rated 5 out of 5 stars

Very good service thanks and would recommend. The same couldn't be said for delivery by DPD who failed to leet me know delivery had been made

Rated 5 out of 5 stars

Super easy website. Super fast delivery. The service drawing on the website meant I repaired the tap in 5 minutes. (I'm not a plumber just competent diyer)

Rated 5 out of 5 stars

Excellent easy ordering for specific make of tap. Very quick delivery. Tap valves fitted perfectly. Will be using them again.

Rated 5 out of 5 stars

Detailed description of part required available on site and competitively priced as described as original parts and not as other sites found describe their products as compatible with. Quick despatch... See more

Company replied

Rated 5 out of 5 stars

My Abode Atlas tap was leaking from the stem, so I went online to look for o ring spares. I found the Tap Spares website easy to use and the product price reasonable, so ordered. The spares arrived qu... See more

Rated 5 out of 5 stars

Part ordered for a Lamona tap at the weekend and it arrived Tuesday. Correct item delivered on time, so no complaints.

Rated 5 out of 5 stars

Just a brilliant website, I was able to get the spares I needed to replace on my kitchen taps, quick delivery, thank you.

Company replied

Rated 5 out of 5 stars

The web site very user friendly, I ordered my tap part at the weekend when they are closed but the part arrived on the Tuesday, fantastic service and great communication

Rated 5 out of 5 stars

Needed parts for my kitchen tap installed 7 years ago, found exactly what I needed, excellent service and delivery, thank you

Rated 5 out of 5 stars

Replaced a kitchen spout, quality product just like the original, fit great! Communication was brilliant, ordered Friday and delivered Tuesday. Would reuse this company and recommend!

Rated 5 out of 5 stars

Excellent service. Ordered a Paini Cold Brass Valve on Monday evening, delivered Wednesday morning in the delivery slot promised.

Rated 5 out of 5 stars

From order to installation was only 2 days. You are the only people who seem to have the correct parts, thank goodness.

Rated 5 out of 5 stars

I had to replace a Sprayhead on my kitchen tap. Did a search on-line and tap-spares.com had the best price I could find for the item. Gave them a try and the service was excellent with a great replace... See more

Rated 5 out of 5 stars

Great supplier. Was able to order replacement tap handles easily which arrived very quickly.

Rated 5 out of 5 stars

I ordered a swan neck complete spout assembly, it arrived and when I tried to fit it the large 'O' ring broke. I called tap spares and spoke to Steven, he sent me a new 'O' ring pack straight away F.... See more

Rated 5 out of 5 stars

Easy to order tap spares on their online website. Delivery within 2-3 working days which was excellent.

Rated 5 out of 5 stars

Website clear, easy to find the product I needed, kept up to date with delivery, timescales OK.

Rated 5 out of 5 stars

We have a duty to fix stuff when we can rather than chuck it and buy another. It’s not simply the cost and the waste. Swapping a tap is a real bother. Tap Spares offer an important service here.

Company replied


Company details

  1. Kitchen supply shop

Written by the company

TapSpares.com specialises in helping tradesmen and householders resolve problems that may arise with installed kitchen taps or bathroom taps over time. Our warehouse carries a huge stockholding of genuine valves, o-rings, aerators, spouts, handles and other spare parts for a number of market leading brands, come on in and take a look.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

From order to installation was only 2 days. You are the only people who seem to have the correct parts, thank goodness.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Victorian tap valves

From placing order to receiving the valves took 2 days. Fitted same day.
Although you don’t seem to be able to buy these in local plumbing suppliers service was great. Will be ordering ano pair for the other taps


6 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

One of the few stockist with the replacement part I was looking for. Excellent service and very good price: product arrived within a couple of days as expected.
Thanks for the great service.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and speedy delivery

Kris was very helpful in sorting my spare valves that should have been sorted out by a vendor under guarantee but weren't. He very kindly waived postage and arranged speedy courier service so that I could fix my tap. They arrived on Tuesday and I'm very happy with the service provided!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Abode Tap spare parts

Abode Puria tap was dripping so phoned for advice (having ordered the wrong part already!) and the young lady on the phone was really helpful. Discussed the options and then she told me because the tap is only 4 years old the replacement parts are free under warranty.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I had to replace a Sprayhead on my…

I had to replace a Sprayhead on my kitchen tap. Did a search on-line and tap-spares.com had the best price I could find for the item. Gave them a try and the service was excellent with a great replacement. Thank you. 👌

23 July 2025
Unprompted review
Rated 5 out of 5 stars

O rings delivered promptly

My Abode Atlas tap was leaking from the stem, so I went online to look for o ring spares. I found the Tap Spares website easy to use and the product price reasonable, so ordered. The spares arrived quickly and already greased. Job done. Thank you, I’ll be happy to use this site supplier again.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Had a tap fitted but it dripped

Had a tap fitted but it dripped and the plumber said it would need a new cartridge, not what you expect with a new tab, we rang tap spares and they were very helpful and sending the parts to me so the plumber can finish the job, very satisfied.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service! …

My kitchen tap broke and it was only four years old. The guy helped me to identify the exact part that I needed and he supplied it free of charge as the tap would be still under warranty. The parts arrived exactly as he said they would and they are perfect and my top is now working -good old-fashioned top quality customer service it’s quite a rarity these days- well done!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Stephen was very helpful in sorting out the ceramic disc valve for my tap. Having a real person on the end of the phone makes a big difference.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Clive and my valves

I went on the website put what i wanted in order two valves hot and cold from the picture come with in the two days it was so easy to order would buy again thank you

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Steve was so helpful and guided me through the process of checking which new cartridge was causing the dripping from the spout. I learnt something new with his instructions! He kindly ordered the replacement part and some extras which he assures me will fix the problem. His clear instructions has made my day after struggling for hours to work out a solution on my own. Five ⭐️⭐️⭐️⭐️⭐️ for Steve.

14 April 2025
Unprompted review

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