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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, highlighting their high quality and the ease with which they can find and order necessary parts. Many people appreciate the efficient delivery service, noting that items often arrive quickly and as described, making the overall process smooth and convenient. The service is consistently described as excellent, with consumers commending the helpfulness of the staff and the user-friendly website. However, some customers also noted occasional issues with the delivery service, specifically mentioning instances where DPD did not meet the promised delivery times or had confusing communication regarding parcel whereabouts. A few other people also felt that while the parts arrived quickly, they sometimes did not fit perfectly, requiring further assistance to identify the correct components.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers found the exact tap... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers generally find the ordering process to be positive and easy. Many reviewers highlight the... See more

Service

Users describe positive interactions with service. Customers consistently praise the fantastic, friendly, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I received an email today after contacting them 2 days ago regarding a faulty tap. I wasn’t sure if I had warranty but I supplied all of my purchase information along with a video of the fault. A new... See more

Company replied

Rated 5 out of 5 stars

After fitting two new cartridges from Tap Spares, which immediately cured an irritating leak, I ordered two new ceramic handles. Despite a delivery window of 5 to 7 days, they arrived after only 4 day... See more

Company replied

Rated 5 out of 5 stars

I have been most impressed by the Abode service team! I was having trouble with a dripping tap which I had bought several years ago. They were able to identify the exact model and tell me which cartr... See more

Company replied

Rated 5 out of 5 stars

Tap spares has an easy to navigate website with a pretty comprehensive selection of spare parts and good detail provided on items. I needed a pair of Abode kitchen tap cartridge valves and a new hand... See more

Company replied

Rated 1 out of 5 stars

I ordered a part and paid £2.99 for DPD 48-hour delivery. The next day, I received an email stating that due to high demand, delivery would take 5-7 days. As I had a leaking tap and couldn't wait t... See more

Rated 4 out of 5 stars

Correct o ring set arrived so that’s great but you need to include instructions or a link to instructions.

Rated 4 out of 5 stars

Couldn’t find what I was looking for in the local shops but they found this site for me and you had what I needed, it was a tap hi tech spout diffuser, which I got delivered by DPD in the required tim... See more

Company replied

Rated 5 out of 5 stars

Kris was very helpful in sorting my spare valves that should have been sorted out by a vendor under guarantee but weren't. He very kindly waived postage and arranged speedy courier service so that I c... See more

Rated 5 out of 5 stars

From placing order to receiving the valves took 2 days. Fitted same day. Although you don’t seem to be able to buy these in local plumbing suppliers service was great. Will be ordering ano pair f... See more

Rated 5 out of 5 stars

Abode Puria tap was dripping so phoned for advice (having ordered the wrong part already!) and the young lady on the phone was really helpful. Discussed the options and then she told me because the ta... See more

Rated 5 out of 5 stars

Steve was so helpful and guided me through the process of checking which new cartridge was causing the dripping from the spout. I learnt something new with his instructions! He kindly ordered the repl... See more

Rated 5 out of 5 stars

Had difficulty finding this item but they had an original which has extended the life of my kitchen mixer tap - quality is excellent and delivered promptly (by DPD). In fact, I was so pleased that I b... See more

Rated 5 out of 5 stars

Easy to order. Quick delivery. Helpful service. I received a valve replacement for a Atlas Premier tap and it's now good as new. Would recommend.

Company replied

Rated 5 out of 5 stars

I ordered a replacement hot water cartridge for our kitchen mixer tap on Thursday evening. It was despatched on Friday and arrived at lunchtime on Saturday with DPD. Excellent service. Husband fitted... See more

Rated 5 out of 5 stars

Highly recommend. Amazing service. I ordered a valve. It was incorrect, I called them and they sent me a new correct one free. No questions asked. Very polite, very friendly and very understandin... See more

Rated 5 out of 5 stars

I was faced with having to buy a new kitchen tap because the kitchen unit supplier could not provide spare parts. I looked at the tap spares .com website and found the exact tap handles I required. Br... See more

Company replied

Rated 5 out of 5 stars

Needed spare kitchen tap valves. Found my tap model on the website easily together with a picture so I knew to order the spares confident they would fit. Arrived fast. Job done.

Rated 5 out of 5 stars

Excellent service from beginning to end. Can’t fault this company at all!! Swift, easy to use and excellent help finding the correct parts! Would highly recommend!!

Rated 5 out of 5 stars

Rang thro for tech info on specific tap and the employee was very helpful in helping me order a new part. No pressure, and new part arrived and I was able to replace and repair in no time

Rated 5 out of 5 stars

Website was easy to navigate, the valve came quickly, was exactly as described, well packaged, and did exactly what it was supposed to do. Goodbye drippy tap!

Company replied

Rated 5 out of 5 stars

Brilliant service and help from Kris at customer service who was dedicated to help me solve my problem and endure I had the right valves. Originally I bought 2 valves for a 12yr old Abode tap whi... See more

Company replied

Rated 5 out of 5 stars

One of the few stockist with the replacement part I was looking for. Excellent service and very good price: product arrived within a couple of days as expected. Thanks for the great service.

Rated 5 out of 5 stars

The order process was easy and the items arrived by tracked delivery. Fantastic service so will continue using them in the future. Great value for money

Rated 5 out of 5 stars

I went on the website put what i wanted in order two valves hot and cold from the picture come with in the two days it was so easy to order would buy again thank you

Rated 5 out of 5 stars

Website easy to use. Videos helped me identify the part I needed. Ordered easily and delivered less than 48 hours later. Couldn’t be happier. Totally recommend this company.

Rated 5 out of 5 stars

Stephen was very helpful in sorting out the ceramic disc valve for my tap. Having a real person on the end of the phone makes a big difference.

Rated 5 out of 5 stars

Very good service thanks and would recommend. The same couldn't be said for delivery by DPD who failed to leet me know delivery had been made

Rated 5 out of 5 stars

Super easy website. Super fast delivery. The service drawing on the website meant I repaired the tap in 5 minutes. (I'm not a plumber just competent diyer)

Rated 5 out of 5 stars

Excellent easy ordering for specific make of tap. Very quick delivery. Tap valves fitted perfectly. Will be using them again.

Rated 5 out of 5 stars

Detailed description of part required available on site and competitively priced as described as original parts and not as other sites found describe their products as compatible with. Quick despatch... See more

Company replied

Rated 5 out of 5 stars

My Abode Atlas tap was leaking from the stem, so I went online to look for o ring spares. I found the Tap Spares website easy to use and the product price reasonable, so ordered. The spares arrived qu... See more

Rated 5 out of 5 stars

Part ordered for a Lamona tap at the weekend and it arrived Tuesday. Correct item delivered on time, so no complaints.

Rated 5 out of 5 stars

Just a brilliant website, I was able to get the spares I needed to replace on my kitchen taps, quick delivery, thank you.

Company replied

Rated 5 out of 5 stars

The web site very user friendly, I ordered my tap part at the weekend when they are closed but the part arrived on the Tuesday, fantastic service and great communication

Rated 5 out of 5 stars

Needed parts for my kitchen tap installed 7 years ago, found exactly what I needed, excellent service and delivery, thank you

Rated 5 out of 5 stars

Replaced a kitchen spout, quality product just like the original, fit great! Communication was brilliant, ordered Friday and delivered Tuesday. Would reuse this company and recommend!

Rated 5 out of 5 stars

Excellent service. Ordered a Paini Cold Brass Valve on Monday evening, delivered Wednesday morning in the delivery slot promised.

Rated 5 out of 5 stars

From order to installation was only 2 days. You are the only people who seem to have the correct parts, thank goodness.

Rated 5 out of 5 stars

I had to replace a Sprayhead on my kitchen tap. Did a search on-line and tap-spares.com had the best price I could find for the item. Gave them a try and the service was excellent with a great replace... See more

Rated 5 out of 5 stars

Great supplier. Was able to order replacement tap handles easily which arrived very quickly.

Rated 5 out of 5 stars

I ordered a swan neck complete spout assembly, it arrived and when I tried to fit it the large 'O' ring broke. I called tap spares and spoke to Steven, he sent me a new 'O' ring pack straight away F.... See more

Rated 5 out of 5 stars

Easy to order tap spares on their online website. Delivery within 2-3 working days which was excellent.

Rated 5 out of 5 stars

Website clear, easy to find the product I needed, kept up to date with delivery, timescales OK.

Rated 5 out of 5 stars

We have a duty to fix stuff when we can rather than chuck it and buy another. It’s not simply the cost and the waste. Swapping a tap is a real bother. Tap Spares offer an important service here.

Company replied


Company details

  1. Kitchen supply shop

Written by the company

TapSpares.com specialises in helping tradesmen and householders resolve problems that may arise with installed kitchen taps or bathroom taps over time. Our warehouse carries a huge stockholding of genuine valves, o-rings, aerators, spouts, handles and other spare parts for a number of market leading brands, come on in and take a look.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I would give no stars if I could.

I would give no stars if I could.
This is the 2nd order I have had the misfortune to have to place with this company.
Unfortunately they are the only website to sell the spare part for my kitchen spray tap.

With both orders (placed 2 years apart) they took my money and told me to await despatch despite it stating clearly that all orders placed before 12 noon would be despatched the same day, in neither case was the item ever sent until weeks later. When I chased them they blame the couriers and anyone else that they can to hide the fact that they are scam artists.

Never buy an expensive abode tap when these are the after sales people you have to deal with.

I'd rather spend hundreds of pounds buying a whole new tap and spray next time, rather than deal with this company ever again.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

If there was a zero option I would have chosen it. Got a confirmation email and they took my money. 2 weeks later still no tap and no response to 2 emails
Will be requesting a refund

23 September 2023
Unprompted review
Rated 1 out of 5 stars

Franke Eiger tap cartridge - do not fit!

I ordered a hot and cold tap cartridge spare for my Franke Eiger tap. It arrived very quickly. Unfortunately I had to wait ages to get a plumber to fit these but sadly they didn't fit. The cartridge was very slightly too tall. I recently asked for a refund for these cartridges but because a couple of months have lapsed I was told I was "too late". Basically the Franke Eiger tap cartridges DO NOT fit the taps, so don't buy them! Sadly the tap cartridges will now probably end up on landfill which is something we should not be doing in this day and age.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Replacement tap cartridges. Job done.

Ordered some tap cartridges on Sunday. Said 3-5 working days delivery. Bit worried when nothing had arrived by Thursday, and then read the reviews here. Checked my account, which showed the order was out for delivery. Arrived next day, Friday. Fitted Abode cold tap cartridge. Operating smoothly, no more leaks.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

A big thank you to Kristjan who was amazing when I ordered the wrong tap, exchange without fuss and helped me pick the correct size and delivered without any issues the next day absolutely brilliant service and a wonderful experience thank you very very much I’d recommend tap spares to anyone.

22 May 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order but it wasn't delivered.

I placed an order and duly received an email to say they'd received payment.
I waited for the goods but they didn't arrive. I emailed the company and left a message on their website but didn't get any sense out of them, so I asked for a refund.
Logging onto my supposed account on the company website, it appeared I'd never ordered anything and never sent them any message on their website. But of course I had.

I was refunded by my credit provider.
Just like others, I should have checked Trustpilot before ordering from this company.

15 May 2022
Unprompted review
Rated 1 out of 5 stars

Nothing received, no refund forthcoming

Well don't I wish I had read these reviews before ordering!!

Ordered on Dec 7th, items were in stock on website. On 14th Dec, I emailed to ask where the goods were.
Quite alarmingly the response I got was "Thanks for your email, I am having trouble finding your account with the order number supplied, in order to assist you further could you please supply me with you address including postcode" - if you cant find an order with your own order number, what sort of system are you running!!!
I was then told "Thanks for the information, I have now managed to find your account, we have the descaler, but the filters are not due into us until end of the week, as soon as they arrive all back orders will be fulfilled and despatched, sorry for the delay"

Still nothing arrives.....
So I request a refund on 30th Dec, takes them until 4th Jan to respond ( letting them off its Christmas!) with once again "Can you please advise your delivery address so can look into this" - what's the point of an order number if you are incapable of using it.
I explain that there is nothing to look into as I would like an IMMEDIATE refund of the money they took a month ago - only to be met with "I have spoken to our warehouse and we are currently waiting on stock. Stock is due in to us, early next week"

What part of give me my money back for goods you have NOT provided is difficult???

Certainly wont be buying from them again.

5 January 2022
Unprompted review
Rated 1 out of 5 stars

Awful!!

Awful!!! Why did I not read the reviews before I ordered something???? 1) Paid for next day delivery and did not receive the next day. Rang the following day and they it had been dispatched and was on the way - rang three days later and asked for the extra next day delivery cost to be refunded. They did not know where the order was and they advised me that they had to walk down to the warehouse to find out but somehow confirmed it would be sent today? (Odd I thought it had been sent days ago???). No doubt I will be asking for a full refund tomorrow. Avoid at all costs.

11 October 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Extremely pleasant to deal with, helpful and informative. I got the part I needed very quickly and overall was very impressed. Highly recommended!

24 September 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Only given one star because I could not give give the non and leave a revue. Worst company I have ever had the misfortune to deal with.

27 June 2021
Unprompted review
Rated 1 out of 5 stars

My experience was exactly the same as…

My experience was exactly the same as the other reviews. They took my money & confirmed my order, when the items didn’t arrive I emailed to chase my order & got no response so I phoned in which took ages to get an answer, was told there was a delay & they would send out another tap which would take another week to arrive, after this week passed & still no delivery I emailed again & referenced the poor reviews I’d seen on trust pilot with the same issues.
I still got no response so I phoned in again & phone was put down on me when I said I was chasing my order.
I’ve now asked for a refund & still have no response. It’s been 3 weeks now.
Obviously I would not recommend you buy from this business.

19 September 2020
Unprompted review
Rated 1 out of 5 stars

Avoid! Incredibly poor customer service.

This is the online presence for Abode. I placed my order for a part that their website said was in stock. I chased the order by email after 2 weeks with no reply. So I called a week later (on hold music for over 10 minutes) to be told that they would despatch another one as it must have been lost in the post. Waited another 2 weeks. No delivery. Called again (another 10 minutes of on-hold music) to be told they didn't have stock. I have now requested a full refund. Hence I would not advise using this company.

7 September 2020
Unprompted review
Rated 1 out of 5 stars

This is a fake company

This is a fake company. I received a confirmation email in my junk but that was all I received. They took my money, didn't send my tap spare and didnt reply to my email questioning where my order was.

Don't use!

10 June 2020
Unprompted review

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