Tatami Fightwear Reviews 

1,352
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's friendly, professional, and helpful approach, often going above and beyond to resolve issues quickly. Reviewers are also highly satisfied with the products, frequently describing them as excellent quality, well-made, and durable, with a great selection available. However, some customers initially experienced product defects like torn seams or material flaws, or received items with incorrect sizing. These concerns were typically addressed swiftly and professionally by the customer service team, ensuring a positive resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers highlighting the outstanding quality and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and outstanding... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship,... See more

Order

Customers had positive experiences with order, praising the quality and speed of orders, with some items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had an issue with a gi I ordered, as it tore after only a few training sessions. I reached out to Tatami support, and Shelby handled my case. Shelby was friendly, understanding, and ma... See more

Company replied

Rated 5 out of 5 stars

Tatami is a fantastic supplier and I have purchased a lot of clothing now. All of my training Gi's have come from Tatami and I have also purchased several for my daughter too. We also own seve... See more

Company replied

Rated 5 out of 5 stars

We ordered a dashboard, it arrived promptly but with a defect in the material. After we provided proof, the item was replaced quickly with no issue. Accodents happen, but the service is how you dea... See more

Company replied

Rated 5 out of 5 stars

I got the pleasure of dealing with Shelby on a contact page for a damaged gi. I will honestly say it was the most smooth and painless experience I’ve ever encountered. Thank for your splendid custom... See more

Company replied


Company details

  1. Activewear shop
  2. Martial Arts Supply Shop
  3. Sportswear Shop

Written by the company

Tatami Fightwear is a Brazilian Jiu Jitsu (active wear) company. All enquiries please contact us at cs@tatamifightwear.com #TeamTatami


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,352)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wouldn’t use anyone else

Wouldn’t use anyone else. Delivery is superfast. And the quality in the clothing unreal.

9 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Ryan,

Thank you for taking the time to write about your experience - we're so glad that you were pleased with our delivery service and the quality of your new gear! You know where we are if you need us 💪

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Best customer experience.

Best customer experience I've experienced from Ryan in the Operations Support team. Thank you again.

8 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Rhys,

We're so happy to hear you had a great experience with us! I'll make sure Ryan sees this, too 😎

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Top-Tier Support to Match Top-Quality Gear

Brilliant service from Harry in Operational Support - quick, helpful, and friendly.

I’ve been a Tatami customer since 2020 and they’re always 5-star, both in product quality and customer service.

8 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Doug,

Thank you for such glowing feedback - we'll be sure to pass this on to Harry! 😁

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Outstanding customer service and after sales care.

Amazing level of customer service and after sales support. Excellent service like this feels increasingly rare these days, and it truly stands out. Great quality clothing, speedy delivery and efficient after sales support team. Which makes the whole process feel stress free and effortless. I’ll definitely be ordering again.

2 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Lolly,

We're so glad you think so, and that you had a great experience with our Customer Experience team! We'll always be here to help🙏

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Karen responded immediately when I made…

Karen responded immediately when I made an error in my order and fixed the problem. Tatami has quality products and high quality service!

2 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Tom,

We're thrilled to hear Karen could help. I'll be sure to pass your kind words on 😎 Thank you for taking the time to leave such positive feedback!

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Great customer service!

Great customer service!!
Had to make a change to my order and this was no problem at all. Handled quickly, effectively and politely.

Couldn’t have asked for more! Thank you.

1 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Jessica,

We're so glad to hear we were able to amend things for you. We hope you love your new gear when it arrives 💪

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Tatami is hands down one of my favorite…

Tatami is hands down one of my favorite brands for bjj. The quality is always outstanding and lasts for ever. The customer service is great to.

1 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Gage,

Wow, thank you for choosing us! We're glad to support you 😁🙏 See you on the mats!

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Best customer service ever

The best customer service ever! We had a slight issue with an order and the response and resolution time couldn't have been faster or more pleasant. I will certainly be ordering from Tatami Fightwear again in the future!

1 April 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Emma,

Thank you for such kind words - we're thrilled to hear that we were able to sort things out for you! Happy grappling 😎

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Outstanding customer service

My shorts arrived with a stain on it and when i reached out for a refund i was helped immediately. Outstanding customer service and friendly employees. I will defnitely continue buying from them.

31 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Jean-Mari,

Faulty products aren't up to our usual standard at all, but we're so glad we were able to help resolve this for you! Thank you for leaving such great feedback about the service you received from us 😁

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

👌 Had a problem withFedex

👌 Had a problem withFedex, tatami support service helps me a lot! Thank you

31 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Juri,

Thank you for such kind words, and for taking the time to leave feedback - we truly appreciate it, and we're glad we could help!

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Tatami - Best customer service and Quality

Tatami is amazing! The quality of the gis are great, especially when you consider the price for them. Their customer service is second to none - I reached out to customer service about an order and I got a courteous and comprehensive response back from Karen.

BEST THING BY FAR though is the Tank gi, This thing is a BEAST - it is incredibly well made and is superb for me to get warmed up quicker during rolls. Also, will be using it when helping train the competition team as the thickness makes it harder to retain grips. This definitely will help my yeammates with their grip choices and grip strength.

The tank gi is the gi I will be recommending to anyone I meet that is looking for a gi that will stand the test of time, is heavy but still allows good movement. I loved the first one so much, I bought a second one the second I got home after my first roll in it, I would have bought more but they ran out of stock in my size...darn!

Furthermore, and often overlooked, the bag the tank gi comes in is SO MUCH BETTER than the bags that other big gi brands give. Tatami's gi bag is not one of those cheap drawstring semi back pack, synthetic material garbage that breaks in a few uses. Tatami's is so much better. First it is made from the same material as gi pants (ripstop, I think). There is a drawstring but only for to close the bag. There are two seperate, adjustable, actual back pack straps for this bag that are extremely well made and the stitching that attaches them to the bag is incredibly well done.

I have owned over 40 gis in my 23 years of BJJ and the tank gi and the bag it came in are the best I ever owned. I only wish that they had the tank gi in blue.

SERIOUSLY...if you are on the fence about getting a tank gi from Tatami, DO IT, you will not regret it.

26 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Zane,

Firstly, thank you for such a detailed review. We truly appreciate you taking the time to share your experience.

It's so great to hear that you're happy with the Tank gi - it is indeed an absolute beast 😎 It's great to know you're recommending it to others, and the comments about the bag haven't gone unnoticed -those details matter to us, so it's fantastic to see them appreciated!

Thanks again for your continued support! We'll see you on the mats 🙏

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Super speed customer service

I unfortunately had to cancel my order, but Karen got on it within 15 minutes. Thanks!

27 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Mo,

Thank you for taking the time to leave such great feedback. We're so glad we were able to catch your order before it was dispatched for you 😎

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Great customer service

Great customer service!
Quick reply and no excitation on solving my problem as fast as possible.
Impressed!!!

27 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Aline,

We're thrilled to hear you thought so highly of the service you received! We'll always be here to help 😁

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Customer service that doesn’t tap out

Received my order promptly only to find one of the items had been mislabelled as a completely different size.

Got in touch with Shelby in customer service and I must confess I was peeved and imagined having to go through the whole rigmarole of packing it back up and endless forms.

Shelby sorted it swiftly and dispatched the correct item. Really good customer service and very helpful.

26 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Sam,

Thank you for such kind words - we're sorry again for the initial mix-up with the sizing, but we're relieved to hear we were able to sort things out for you!

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Purchased a new Kimono

Purchased a new Kimono, tried it on ,it fitted,wore it once washed it. .Unfortunately it shrunk,I contacted Tatami and a few hours later they replied.I was asked to take measurements and photo's ,this was all done and sent of.The company again replied almost immediately this time and agreed that it had shrunk,but could not supply the original Kimono .but instead upgraded my purchase to a better Kimono. All this was done in a very short time ,cannot thank them enough for the quick response.
10 out 10 ,great company

25 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey William,

We're so glad we were able to help resolve the shrinkage issue with your gi, and that you're happy with the level of service you received. It's what we're here for 😎 Thank you for such positive feedback!

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Customer support is amazing

Customer support is amazing! My request was handled super fast and with great care!

25 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Andrew,

Thank you so much for leaving such great feedback - we'll be sure to let the team know 🤩

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

The customer service is top notch

The customer service is top notch! I have order many gis for my daughter's and they always come fast and when I did run into a delay because of my address they were able to fix the issue quickly and we're super nice and easy to deal with! I will continue ordering from Tatami for their quality gis and for their amazing customer service!

13 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Allison,

Thank you so much for leaving such a great review - Amazing to hear that you are happy with our customer service and that you love our gi's! 🤩

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

Great customer service

Great customer service. Karen went above and beyond to ensure we could receive the items we wanted, even with unusual circumstances. Prompt, attentive, 10/10 would order from again.

24 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey,

Thank you so much for leaving such great feedback - we'll be sure to let Karen know 😎

#TEAMTATAMI 🥋

Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience with Tatami customer service. One item was missing from my parcel because the package arrived slightly damaged, and even though I reported it after the usual 14-day window, their team still helped me and arranged a replacement.

They replied quickly, were polite, and handled the situation professionally. Really appreciate the support and the way they treated my case.

Great service, thank you!

23 March 2026
Unprompted review
Tatami Fightwear logo

Reply from Tatami Fightwear

Hey Valeria,

We're so glad to hear you're satisfied with our level of customer service. We'll always be here to help 😁 Thanks for such positive feedback!

#TEAMTATAMI 🥋

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