Taurus Logistics Ltd Reviews 

275
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and knowledgeable staff who provide clear communication, timely updates, and prompt responses throughout the entire international vehicle shipping process. People deeply appreciate the seamless coordination, noting that everything from customs paperwork to port logistics is handled efficiently and professionally by the team. However, some customers also noted unexpected extra fees, high handling costs, and occasional challenges with scheduling or communication after shipments arrived overseas. Some reviewers were not happy with unexpected expenses, poor communication, and sudden schedule changes once their cargo reached destination ports.

What people talk about most

Staff

Customers had positive experiences with staff, frequently expressing deep appreciation for their helpfulness... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and continuous... See more

Response time

Reviewers highlight great satisfaction with response time, frequently praising fast replies, helpful support... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising transparent fees, accurate quotes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We shipped a large boat and trailer from Canada to Australia (via Europe). There was a prolonged (5month) hold-up enroute that was not the fault of Taurus. Nevertheless the staff did everything th... See more

Rated 5 out of 5 stars

I just wanted to say a big thank you for Barbara for all your help and patience. You always take the time to reply to every email — even when my questions might seem a bit silly — and I really appr... See more

Rated 5 out of 5 stars

The team at Taurus Logistics made it easy for us from the start. The agents were so helpful finding the right solution for us, very patient and giving us all the information we needed. They helped wit... See more

Rated 5 out of 5 stars

Taurus took end to end responsibility o the transportation of my car from uk to australia. The process was seamless with great support from the ground agent staff in both countries. The taurus staff... See more


Company details

  1. Freight Forwarding Service
  2. Customs broker
  3. Logistics service
  4. Shipping service
  5. Vehicle Shipping Agent

Written by the company

Why we’re different, is because we offer you a specialised niche shipping service specifically tailored to solving your problem. Because we are a family owned business we can be flexible and offer many services outside traditional freight forwarding. Services like fixing an oil leak on your excavator so it doesn't miss the next sailing. Or taking photos of your yacht loading if you can't be there in person to give you piece of mind.

Our Service Promise

Written by the company

In the import and export industry, experience matters.
- We will respond to your enquiry within 24 hours. - No hidden agenda, just clear easy to follow quotations. - We'll take care of all the red tape for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

275 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(275)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Barbara was excellent to deal with and was incredibly responsive with all the questions that we had. Whilst we did not progress with the quote, we would happily recommend anyone to get in touch with Barbara and the team

4 November 2025
Rated 5 out of 5 stars

I just wanted to say a big thank you…

I just wanted to say a big thank you for Barbara for all your help and patience. You always take the time to reply to every email — even when my questions might seem a bit silly — and I really appreciate that. It shows how knowledgeable and dedicated you are.

Thank you also for keeping me updated after the quote follow-up and for letting me know what’s next at each step. Your clear communication and attention to detail make the whole process so much easier.

31 October 2025
Rated 5 out of 5 stars

Confident in Taurus Logistics

Trusting a company to oversee transporting your car. I have found Taurus to have good communication and a helpful attitude. Their price clarity allowed me to be happy to have my car shipped from NZ to Perth.

20 October 2025
Rated 5 out of 5 stars

Vehicle shipping NZ-AUS

Barbara and Nathaly made the process of moving my vehicle from New Zealand to Australia simple and stress-free. The team was very helpful with information throughout and kept me updated with clear communication at every step. Everything went smoothly — highly recommend their service for anyone needing reliable vehicle shipping!

20 October 2025
Rated 5 out of 5 stars

Shipping two motorbikes from Germany to NZ

The team at Taurus Logistics made it easy for us from the start. The agents were so helpful finding the right solution for us, very patient and giving us all the information we needed. They helped with the paperwork, kept us informed all the way and sent timely reminders. They organized the truck to pick up the bikes, crated the bikes and organized the import formalities in NZ. We only had to pick up the crates in NZ port.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Importing vehicles into Australia is a…

Importing vehicles into Australia is a fairly complex and expensive process but Barbara and Sugandi did a great job of getting a motorbike that’s been in the family for years from the UK to Australia for me. If I was doing it again I’d 100% use Taurus but my advice for most people would be sell your car/bike and buy one here!

2 October 2025
Rated 5 out of 5 stars

Excellent service

The whole process was well-managed, and I was kept informed throughout—great work from Richard and Sugandi.

25 September 2025
Rated 5 out of 5 stars

Fast and reliable and the best of all…

Fast and reliable and the best of all is the recommendation provided by the staff to prepare and plan for the shipment. Barbara is amazing in her customer service and makes easy the journey by providing appropriate information. Thanks again all.

15 September 2025
Rated 5 out of 5 stars

Helpful team

I found the team to be very helpful, going above and beyond most of all Nathaly. Who helped me retrieve my item that i had forgotten in the car.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

The experts, look no further ! Highly recommended

Highly recommend using Taurus. I was kept updated on the process, they were honest, transparent and assisted almost immediately when I had questions, and I had many ! Theres a few crossroads to negotiate throughout the process from the shipping company, documents to prepare for Aus Customs, insurance and their companies in Australia but it was seamless and stress free, they have all the experience and contacts to make it easier for us. Thank you Barbara, Richard, Nathaly, Hayley and Sugandi !

21 August 2025
Rated 5 out of 5 stars

Great to deal with

Great to deal with - all of the staff I delt with through the process were super prompt, helpful and polite. Answered all my questions quickly and made the process as easy as possible. Thanks!

23 July 2025

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