Taxfix UK (formerly TaxScouts) Reviews 

7,488
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,012 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention how simple the digital platform is to navigate and how wonderfully supportive the professional accountants are during the entire process. Customers genuinely appreciate the fast response times and seamless assistance received when completing their annual tax returns smoothly. Some reviewers were not happy with the overall communication, noting delayed replies, prolonged waiting times, or completely ignored messages from their assigned representatives. A few other consumers also felt that specific inquiries were unfortunately met with unexpected additional charges or insufficient guidance when handling complicated tax matters.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting quick response times, excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising accountants for being extremely efficient,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and very easy process for... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround on queries... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a smooth process with great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever que... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(7,488)

979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The process was smooth and Syed was available throughout to help with any queries etc I had during the process. I am happy with the service and would like to use them again in future.
Thank You!

22 September 2026
Rated 5 out of 5 stars

Great service again from Taxfix

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever questions I had. Chris, who was assigned to me, was also extremely efficient and quick to reply. A very satisfactory process all round.

28 September 2026
Rated 1 out of 5 stars

Avoid Paul Darcy…

Paul Darcy used to do my self assessment for a few years. A mistake of his cost me 2300£ and when contacted he never replied. There was no use of contacting the website directly as he never responded

25 September 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Syed Mehboob,

Thank you for taking the time to share your feedback. We are truly sorry to hear about the distressing experience you've had with your self-assessment.

We understand how frustrating it is to face a difficult financial situation, and we sincerely apologise that your attempts to get in touch went unanswered. The lack of communication you described is not the standard of service we strive for, and we are very sorry you were left without the support you needed.

We take this matter very seriously and would appreciate the opportunity to investigate this for you. Please contact our team at support@taxfix.com using your registered email address so we can look into your case personally and understand what happened.

Once again, we are very sorry for the situation you have faced. Your feedback is invaluable in helping us improve our service.

Best regards,

Taxfix

Rated 5 out of 5 stars

I've used Taxfix for my returns a…

I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. Highly recommended

21 September 2026

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