Taxfix UK (formerly TaxScouts) Reviews 

7,488
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,012 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention how simple the digital platform is to navigate and how wonderfully supportive the professional accountants are during the entire process. Customers genuinely appreciate the fast response times and seamless assistance received when completing their annual tax returns smoothly. Some reviewers were not happy with the overall communication, noting delayed replies, prolonged waiting times, or completely ignored messages from their assigned representatives. A few other consumers also felt that specific inquiries were unfortunately met with unexpected additional charges or insufficient guidance when handling complicated tax matters.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting quick response times, excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising accountants for being extremely efficient,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and very easy process for... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround on queries... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a smooth process with great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever que... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(7,488)

979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple

Simple, quick. Complicated return for me, so grateful to have it done properly.

18 September 2026
Rated 5 out of 5 stars

Really quick and simple

Really quick and simple. We’ve used the service for the past two years for both my wife and I and we’re very pleased. Would definitely recommend.

15 September 2026
Rated 5 out of 5 stars

Human touch

Human touch of my accountant - he has written to me from his holiday, which is a proof of dedication in my books.

14 September 2026
Rated 5 out of 5 stars

Great service

Always a great service from Mylien. Efficient and happy to respond to any questions/queries along the way.

15 September 2026
Rated 5 out of 5 stars

Excellent service at your finger tips.

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff and i was able to talk to my accountant on the phone also. I will definitely recommend Taxfix to anyone such peace of mind service. great work team.

13 September 2026
Rated 5 out of 5 stars

Great company

Great company. No fuss. Quick reaponse. Can’t fault it. Thanks to Lee who did my return for the second year.

9 September 2026

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