Driver was with us 15 mins before requested time. Booking process was easy and loved that we were notified of the driver's details and even when he was on his way so that we could be ready at the door... See more
Company replied
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See what reviewers are saying
The driver was perfect. I wrote in my first review that this company appears to book over capacity. I was not happy that the company contacted me the afternoon before my trip to propose a planned pick... See more
Company replied
The driver was very polite and professional. There was no traffic when we took the transfer, so we were there very on time. Everything is super correct and it's wonderful if you don't want to drag you... See more
Company replied
The service offered by TSA is very reliable and accurate. We pre-booked our transport from Rome to the airport the day before departure, got confirmation by e-mail and even a text on the phone from th... See more
Company replied
Company details
Written by the company
Safe, Reliable and More Affordable bus tranfers
Contact info
Turks & Caicos Islands
- support@cab.it
- taxiserviceairportrome.com
3.3
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A frustrating experience
A frustrating experience. I booked a minivan for me and my family, because we had 7 bags to carry, even though there were 4 people. On the day of picking us up, a car with a luggage rack was sent for 4 large suitcases. For the driver it was put that it would be 4 suitcases, but I have the email confirming the minivan. Our luck was that the driver was so sweet that he did his best to fit everything, but a suitcase ended up going on my lap to the airport. And the frustration? I paid €69 for a minivan and they sent me a car whose race cost €34 and so far they haven't returned half of the payment. Congratulations on the lack of responsibility with the customer and the mess in the organization.
Oh, and this was in Spain. They are saying that the Spanish company is to blame for not offering the minivan service there, but if I had the option to choose and PAY, surely something is wrong. I want my money back.
27 February 2025
Unprompted review
Terrible experience
Terrible experience. Totally unprofessional, like I never had before.
I booked a van for 5 people, which was including small kids, and 45min before the flight was landing (so we were up in the air) i got cancellation without any reasons. this created major issues for our trip and family
18 July 2024
Unprompted review
Reply from Cabrome
Dear Customer,
We have analyzed your case, we understand that the cancellation was made by our company almost 9 hours before the service, as is clearly written in the terms and conditions, due to force majeure or serious problems the company can cancel the transfer.
Deceptive Fee Practices
Had an unauthorised TSA competition fee charged to our credit card. Notified company our flight would be delayed 24hrs ahead. After being dropped off informed by the driver we owed an additional $25 Euros "late fee" since they waited 90 minutes for us after arrival. This was a lie. Our flight arrived at 2:00 we were in the car and arrived at the hotel in less than 90 minutes. He waited at the pick up point for us for 30 minutes tops. Raised this with messages to the company and no response.
23 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback!
Regarding the charge for the annual competition, it was clearly written in the terms and conditions that this initiative would take place from May 1st to May 30th, which was appreciated by 98% of our customers.
However, regarding what he said is totally false, we have documentation provided by the driver in which he is obliged to create documentation to request the payment of the extra wait as per the terms and conditions, we remind you that when you book you must enter the waiting time landing, from the moment the flight lands, 60 minutes are free, after which if the driver decides to wait the cost is €25.00 every 30 minutes.
You knew this well, but it was more important to leave a negative review with untrue content.
Cordial greetings
Very easy and quick booking experience
Very easy and quick booking experience. Good communication by mails with relevant informations.
Drive was on time, car was nice and clean.
2 June 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Paul met us and was very informative…
Paul met us and was very informative and helpful.... great service and he dropped us at door of our destination with loads of tips on getting the most out of our time trip
30 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Everything went as planed.
Everything went as planed.
The driver very pleasant
30 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
5 things that made the trip to the…
5 things that made the trip to the airport wonderful
1. How easy it was to book the ride online.
2. How comforting it was to receive several confirming
texts re the time of pickup.
3. How Paul the driver arrived right on time.
4. The comfortable and quick ride to the airport.
5. Paul's kind and friendly personality
23 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Valuable transfer company.
Just in time, nice and clean car. Very kind, elegant and safe driver. Best price for an airport transfer from Rome. All fine. Thanks.
27 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Nicola was excellent
Nicola was on time, friendly and professional. I would not hesitate to use him again!
26 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Nothing wrong with the transfer
Nothing wrong with the transfer, it was on time etc but I've had a 'Annual Competition' charge applied for £8.50 this month. From previous rating it seems they've added this into the Ts&Cs (which I can't find against my booking now) which they know people won't have read/seen.
I can't find any information about what this competition is for - what are the prizes, how was I supposed to opt out?
They also say 98% of people are happy with this competition fee. I highly doubt this as the 98% is just the overall Trust Pilot rating not for this charge. Nobody expects or wants a competition fee 2 months after the original booking for an airport transfer. It's just a scam to get extra money hoping people don't notice the Ts&Cs (which they know many won't) and won't notice the amount going out their bank.
27 March 2024
Unprompted review
Reply from Cabrome
Dear Customer,
We thank you for your feedback.
For the first time TSA has launched a competition aimed at customers who have booked with us for the first time in Italy, we have had 98% positive feedback regarding the initiative from our customers, and clearly written in the terms and conditions in the registration phase reservation, which must necessarily be consulted to find out the progress of the service, the waiting times, and everything else inherent to the transport service, we are sorry the initiative was not to your satisfaction, even if we can confirm that TSA also for the 2% dissatisfaction will not repeat the competition in the following years.
Cordial greetings
Great experience
Nice car, great driver, excellent communication and pick up right on time!
Great experience! Highly recommended!
19 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Very good service!
It was the second time a had booked with TSA and I would definitely book here again.
22 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Very nice gentleman driver
Very nice gentleman driver , Christopher was very nice professional driver .
I will order sure one more rides and recommend that all my friends
21 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Good and safe driver
Good driver, safe and secure. It felt good the whole trip! Highly recommend!
21 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Great service
Our driver Christopher was great, the car was spacious, clean and comfortable. Communication was easy.
21 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Great experience
Great experience! The car was super comfortable and the driver very nice and kind. I recommendp it for sure
20 May 2024
Unprompted review
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Reply from Cabrome
Dear customer,
Thanks for your positive feedback! We really do our best for you to enjoy our service in safety.
See you soon in Rome,
Sincerely,
Let down badly by a company scam
Let down badly by a company scam. Was very happy with the taxi service but two weeks after we get home have a payment taken from my account of €9.99 labelled as tsa annual competition. When queried with the company was told it is a ‘company initiative’ and is covered in section 4.2 of the terms and conditions.
If you use this company PLEASE make sure you read all of the small print.
24 April 2024
Unprompted review
Reply from Cabrome
Dear Customer,
We thank you for your feedback.
For the first time TSA has launched a competition aimed at customers who have booked with us for the first time in Italy, we have had 98% positive feedback regarding the initiative from our customers, and clearly written in the terms and conditions in the registration phase reservation, which must necessarily be consulted to find out the progress of the service, the waiting times, and everything else inherent to the transport service, we are sorry the initiative was not to your satisfaction, even if we can confirm that TSA also for the 2% dissatisfaction will not repeat the competition in the following years.
Cordial greetings
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