Taylor Emmet Reviews 

263
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and efficient approach of the team. Many appreciate the staff's helpfulness, knowledge, and proactive communication, which made complex processes feel smooth and supported. Reviewers frequently mention prompt responses to queries and timely updates, ensuring they felt well-informed throughout their interactions. However, some customers also noted issues with communication and responsiveness. A few people reported significant delays in receiving updates or responses to their enquiries, sometimes waiting weeks. Others felt the company was not customer-focused, describing experiences where they found the process unhelpful, obstructive, or rude when seeking assistance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, efficient, and... See more

Service

Users describe positive interactions with service, often highlighting professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the quick, communicative, and helpful... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the promptness and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(263)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was kept up to date every step of the…

I was kept up to date every step of the way and Nathan Rogers did an excellent job and was very efficient answering my numerous emails.

13 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Joy, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Jessica made light work of what was an…

Jessica made light work of what was an awkward situation, carried in a professional manner. I would have no hesitation in using again

13 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will be delighted to pass your comments on to Jess :)
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

house sale

Taylor Emmet from start to finish were efficient and professional answering my queries promptly either by email or phone.
A special shout out must go to Philippa Newbould who did her utmost to make what can be a challenging time as stress free as possible.
I wouldn't hesitate to use them again
,

21 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Philippa and her team.
Kind regards,
Taylor Emmet

Rated 3 out of 5 stars

Being assigned an inexperienced…

Being assigned an inexperienced assistant conveyancer did not help to speed up the transaction which should have been straight forward and swift as no one was moving in or out of the house that was being sold. There also seemed to be poor communication between the purchaser’s solicitor and our representative. I felt that I was micro managing the whole process and was disappointed with the whole transaction from beginning to the end. I would never consider using this company again.

30 April 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning David,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Fantastic service

Throughout my conveyancing I was kept updated and informed throughout and I felt that this support made the whole process much easier

18 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mick, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Professional and friendly service

As a first time buy I was unsure of the process however, Taylor and emmet went through the process step by step and always explained what was happening. Professional and friendly staff and would highly recommend to any in the Sheffield area

25 August 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Sophie, thank you so much for taking the time to leave us a 5 Star review. We love to receive feedback like this :).
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great service

Great service when both buying and selling a property. Good communication. Prompt responses to questions.

2 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning , thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive comments.
Kind regards,
Taylor Emmet

Rated 1 out of 5 stars

Arrogant, rude and unhelpful.

11 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Polly,
Thank you for the feedback on your recent experience of Taylor Emmet. We pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Professional and promt.

I recently bought my home and they made the entire process very smooth and easy.

7 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Adina, thank you so much for taking the time to leave us a 5 Star review.

Rated 5 out of 5 stars

Efficiency of Taylor Emmet.

It's been a long time since we last used a solicitors so it was good that we found a really good and efficient one in Taylor Emmet. Slight hiccup when we had no internet for several days but other than that we have no complaints and would have no hesitation in recommending Taylor Emmet to anyone needing good solicitors.
Pat and Linda Webster.

22 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning,
Thank you for taking the time to leave us a 5 Star rating, we really appreciate it, and loved reading your feedback. We have passed your comments to the team :)
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Taylor Emmet - professional & proactive

Taylor Emmet were involved with selling my previous property & buying my new property.
Both the 2 solicitors Lisa & Wendy, I worked with were very professional. There was good communication between the solicitors & myself. They were always happy to take a phone call, answer an email or chase up outstanding actions.
They keep the process moving forward during what were some very stressful different moments. They were always realistic with timescales yet proactive to get as much done in advance as they could.
The solicitors worked together so if one were off on holiday the other would cover, so I was never left without someone managing my house move. This was a godsave at times.
I would be happy to recommend Taylor Emmet.

18 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning,
Thank you for taking the time to leave us a 5 Star rating, we really appreciate it, and loved reading your excellent feedback. We have passed your comments to Lisa, Wendy and their team :)
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Conveyence

The advice and support I was given to sort out a complicated family trust deed including the conveyance of my late mothers house. Thank you

18 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon,
Thank you for taking the time to leave us a 5 Star rating, we really appreciate it and have passed your excellent comments to our team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Amazing service

Amazing service with lots of communication ready for our first time house buy. No question was a silly one and the team helped us lots. Especially thanks to Julie for aiding us with our house completion and sorting things out so promptly.

18 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Olivia,
Thank you for taking the time to leave us an excellent 5 Star rating, we really appreciate it and have passed your excellent comments to the Julie and the team.
Kind regards,
Taylor Emmet

Rated 4 out of 5 stars

Conveyancing

Conveyancing
Philippa in the Bakewell office was very helpful and gave good advice. She was patient and persistent and did a good job of keeping us informed about the progress of the transaction.

11 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning,
Thank you for taking the time to leave us a 4 Star rating, we really appreciate it and have passed your excellent comments to the Philippa and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great communication

Professional, friendly, helpful and great communication. from beginning to the end. Would definitely use again and recommend to others.

18 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Jess,
Thank you for taking the time to leave us an excellent 5 Star rating, we really appreciate it and have passed your excellent comments to the team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Excellent professional and responsive…

Excellent professional and responsive support.

15 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Tracy,
Thank you for taking the time to leave us an excellent 5 Star rating, we really appreciate it and have passed your excellent comments to the team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Taylor Emmet dealt with the sale of…

Taylor Emmet dealt with the sale of our house in Sheffield in a thoroughly efficient and friendly manner and I have no hesitation in commending them.

21 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Gillian,
Thank you for taking the time to leave us an excellent 5 Star rating, we really appreciate it and have passed your excellent comments to the team.
Kind regards,
Taylor Emmet

Rated 1 out of 5 stars

Absolutely shocking!

Absolutely shocking from start to finish would never use again!
One member of the sales team who took care of my case was rude, unfriendly, disrespectful and unprofessional! This one member put me off using this company again.

17 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Danny,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

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