Taylor Emmet Reviews 254

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company, frequently highlighting the professional and efficient service provided by the staff. Customers consistently praise the team's excellent communication skills and prompt responses to queries, making the process smooth and less stressful. Many appreciate the supportive and empathetic approach, especially when dealing with complex or sensitive matters, often recommending the company for future needs. However, some people mentioned issues with customer service, experiencing ignored emails and phone calls, leading to significant delays and frustration. A few other people also felt that the service had declined, with instances of slow responses, unexpected charges, and a perceived lack of care and transparency.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and effective,... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the care, empathy, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always informed and timely response

Always informed and timely response. Helped me to understand the process and represented my interests. Professional and respectful.

13 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Dorian, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 2 out of 5 stars

Lack of communication

Lack of communication
They sent out drawing asking about a shared driveway, not even the property we was selling.
No body answered the phone.

25 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Caroline,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 3 out of 5 stars

Honest feedback

WE were recommended Taylor & Emmett by Saxton mee who we used to sell both our houses, the main issue that we have had a been poor communication, on many occasions having to ask for up-dates and information, asking for a more positive stance when asking for information and dates from other parties, at times, its has been very frustrating dealing with them.

13 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Shaun,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

A total pleasure to deal with!

A total pleasure to deal with from start to finish. Paula and Jacob were fantastic. Proactive. Actually called you. Didn’t just rely on E-mither. A total joy! Wouldn’t hesitate to recommend. In fact have done multiple times.

19 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Kate, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback, and we will pass on your feedback to Paula and Jacob.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Excellent, professional conveyancing service from Sally Winter and team

We have used Taylor and Emmet (Sally Winter) for three conveyancing transactions so far and I would certainly use them again for any future property transactions. Sally Winter (& her team) were professional, calm, friendly and communicative throughout the conveyancing process, which at times was very tricky due to some of the other parties involved. I would highly recommend her.

29 August 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Catherine, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Thank you, Hannah and Danielle

We had a brilliant experience with Taylor and Emmet. We used them for the conveyancing on our recent house move- both buying and selling.

Hannah and Danielle were fantastic at keeping us updated, pushing things along- including us if we’d forgotten to sign something or a document was required.

I would definitely use them again, they made something that is quite daunting as easy as possible and were always happy to answer any questions or help in anyway possible.

8 August 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Sally, thank you so much for taking the time to leave us a 5 Star review.
We will pass on your excellent feedback to Hannah and Danielle.

Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Conveyancing carried out efficiently…

Conveyancing carried out efficiently for a reasonable fixed price. Conveyancer responded promptly to emailed queries which cannot always be said of other areas of the firm. 5 stars for conveyancing. 3 for other areas.

8 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Mike, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

All staff were polite and patient when…

All staff were polite and patient when explaining the process. I was kept fully informed at all times. I would definitely use this company again and wouldn't have any qualms about recommending them to family/friends.

9 January 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Nathan and Sarah highly recommended for Flat/Apartment Sale

I cannot thank Nathan and Sarah enough. This wasn’t a simple transaction due to new legislation for high rise apartment sales and at one point I thought it wasn’t going to happen but Nathan made it possible with his can do attitude. Great communication and they were always quick to respond to any contact from myself, which was great for peace of mind. I would highly recommend them both.

21 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Adrian, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent comments to Sarah and Nathan.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Wendy and Lisa were very professional…

Wendy and Lisa were very professional and dealt with everything on our behalf. My dad and I were extremely happy with the whole process.

2 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Stephen, thank you so much for taking the time to leave us a 5 Star review :)
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I was kept up to date every step of the…

I was kept up to date every step of the way and Nathan Rogers did an excellent job and was very efficient answering my numerous emails.

13 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Joy, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Jessica made light work of what was an…

Jessica made light work of what was an awkward situation, carried in a professional manner. I would have no hesitation in using again

13 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will be delighted to pass your comments on to Jess :)
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

house sale

Taylor Emmet from start to finish were efficient and professional answering my queries promptly either by email or phone.
A special shout out must go to Philippa Newbould who did her utmost to make what can be a challenging time as stress free as possible.
I wouldn't hesitate to use them again
,

21 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Philippa and her team.
Kind regards,
Taylor Emmet

Rated 3 out of 5 stars

Being assigned an inexperienced…

Being assigned an inexperienced assistant conveyancer did not help to speed up the transaction which should have been straight forward and swift as no one was moving in or out of the house that was being sold. There also seemed to be poor communication between the purchaser’s solicitor and our representative. I felt that I was micro managing the whole process and was disappointed with the whole transaction from beginning to the end. I would never consider using this company again.

30 April 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning David,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Fantastic service

Throughout my conveyancing I was kept updated and informed throughout and I felt that this support made the whole process much easier

18 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mick, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Professional and friendly service

As a first time buy I was unsure of the process however, Taylor and emmet went through the process step by step and always explained what was happening. Professional and friendly staff and would highly recommend to any in the Sheffield area

25 August 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Sophie, thank you so much for taking the time to leave us a 5 Star review. We love to receive feedback like this :).
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great service

Great service when both buying and selling a property. Good communication. Prompt responses to questions.

2 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning , thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive comments.
Kind regards,
Taylor Emmet

Rated 1 out of 5 stars

Arrogant, rude and unhelpful.

11 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Polly,
Thank you for the feedback on your recent experience of Taylor Emmet. We pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Professional and promt.

I recently bought my home and they made the entire process very smooth and easy.

7 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Adina, thank you so much for taking the time to leave us a 5 Star review.

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