Taylor Emmet Reviews 254

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company, frequently highlighting the professional and efficient service provided by the staff. Customers consistently praise the team's excellent communication skills and prompt responses to queries, making the process smooth and less stressful. Many appreciate the supportive and empathetic approach, especially when dealing with complex or sensitive matters, often recommending the company for future needs. However, some people mentioned issues with customer service, experiencing ignored emails and phone calls, leading to significant delays and frustration. A few other people also felt that the service had declined, with instances of slow responses, unexpected charges, and a perceived lack of care and transparency.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and effective,... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the care, empathy, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

254 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A prompt and reliable service…

A prompt and reliable service throughout the conveyancing process. Expert advice provided when needed.

11 August 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Chris, thank you so much for taking the time to leave us a 5 Star review.

Thank you,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Really good service and helpful staff…

Really good service and helpful staff they were definitely professional in every way.

25 July 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Rob, thank you so much for taking the time to leave us a fantastic Google review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Excellent efficient and very…

Excellent efficient and very informative. Without doubt I would recommend Taylor Emmet.

31 July 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Rachel, thank you so much for taking the time to leave us a 5 Star review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Very quick and efficient

Taylor Emmett were brilliant right from the beginning. I was on the end of a very tight deadline. The matter was dealt with quickly and efficiently with special mention to Elsa Russell, who really went that extra mile to get a quick turnaround. I wouldn't hesitate to use Taylor Emmett again or recommend them to others.

30 May 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Emma, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to Elsa and her team.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Great solicitors

I used Taylor Emmet as the solicitors for my recent house sale. Everything was a smooth easy process from start to finish and I have no complaints, or any hesitation in using them in future. T’Yana was particularly helpful in keeping me up to date with everything.

8 August 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon Lauren, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to T'Yana.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Above and Beyond — Thank You Phillippa

f you are ever going through a messy probate, you need to use this lady, Phillippa Newbould. She went above and beyond her call of duty dealing with the conveyancing of our late father’s house.

We sold to a solicitor who promised he could complete the sale in five weeks, which also put Phillippa under pressure. She worked so hard for this to happen, but the solicitor buying the property did not keep his promise. Eventually, we got there in the end.

I’m not sure if you give out awards for your employees, but this lady deserves a medal.

Thanks again, Phillippa. I would highly recommend using Phillippa and will be using her again in the near future — hopefully in better circumstances.

9 July 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Janette, thank you so much for taking the time to leave us an excellent review. We will pass on your wonderful feedback to Phillipa and her team.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

First time buyer property purchase

I instructed Taylor & Emmet for my recent property purchase and was very happy with the service. My case was managed by Helen Millard and her team, including support from Alex George. I was a first time buyer, so quite inexperienced with the process but they were all very helpful, prompt with their searches and replies, and the online portal was great to get documents sent/ received quickly. There was only 1 small misunderstanding with the expected sum of mortgage funds on the day of exchange, but my lender had very confusingly worded documentation so I don’t fault them for that! Alex was also very accommodating on that day while I called back and forth to check things with my mortgage broker! Would highly recommend Taylor & Emmet for property conveyancing and I will consider using them again in the future.

30 June 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Caitlin, thank you so much for taking the time to leave us an excellent review. We will pass on your wonderful feedback to Helen and Alex :)
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Expert Conveyancing Service

The solicitor and staff were very thorough and professional. Highly recommended.

8 June 2025
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us an excellent review. We will pass on your lovely feedback to the team.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Family Law at Taylor Emmet

Michaela Evans at Taylor Emmet was recommended to me by a friend to handle my divorce. She was fantastic throughout the process; she was empathetic, efficient, and thorough. Communication was always excellent. In addition, she referred me to the Conveyancing department as part of the process, and they were also brilliant.

It was very encouraging how keen she was to explore more collaborative options to avoid going to court, while always focusing on my best interests and priorities.

Her kindness and patience made a difficult process much more bearable, and she achieved a really good outcome for me in challenging circumstances.

5 June 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Catherine, thank you so much for taking the time to leave us an excellent review. We will pass on your wonderful feedback to Michaela and her team.
Many thanks,
Taylor Emmet

Rated 1 out of 5 stars

Avoid these cowboys.

I have used 3 different departments at Taylor and Emmet over the last few years and was badly let down on each occasion. They are more interested in extracting as much profit as possible than acting as a professional advocate. There are plenty of more reliable solicitors to be found in Sheffield, I recommend using them and avoiding Taylor and Emmet like the plague.

23 April 2025
Unprompted review
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Reply from Taylor Emmet

Hello ,

If you would care to contact us we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Great, Wills and Probate Service!

I got both Nichola Barnes and Rae McDermid of their Dronfield Office involved in taking care of my Elderly Fathers Business regarding Care Home Fees and the Sheffield City Council. I thought my problems in this regard were insurmountable. Fortunately having them on board was like having extended family and they soon cleared my problems up. I can highly recommend their services.

8 April 2025
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us an excellent review. We will pass on your wonderful feedback to Nic and her team.
Many thanks,
Taylor Emmet

Rated 1 out of 5 stars

Terrible

Terrible. Wld never use this firm again . I'll be more specific.. probate . If you have a case to fight then I wld not recommend this lot.
This was in 2023 . . I still can't see my last review on here.

2 April 2025
Unprompted review
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Reply from Taylor Emmet

Hello ,

If you would care to contact us we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Excellent Service

Excellent service from Philippa Newbould and her colleagues at Taylor Emmet. The conveyancing team were professional throughout the sale of a property in the Peak District and were easy to contact and very quick to respond to any questions.
The client portal was easy to navigate. I would highly recommend TE and wouldn't hesitate to use them again.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

From Taylor emmett

Thank you for providing the requested documents and confirming your agreement to the proposed distribution of the estate. We have received your information and it has been noted on our file.

Please be assured that we will contact you again as soon as we are in a position to proceed with the distribution of the estate.

Kindly note that the distribution of the estate may take some time, as we are still awaiting responses from other beneficiaries and may need to address any queries they may have. We are working to progress matters as efficiently as possible, but we want to manage expectations that it could be some time before we can finalise the estate.

We appreciate your patience and co-operation throughout this process. The solicitor kindly sent us this again we/I have no expectations

6 March 2025
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Hello Penny,

If you would care to contact us we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Simply amazing service!!

Words cannot describe how good the team at Taylor Emmet are! From start to finish, their helpfulness knows no bounds, and I have never known any other solicitor to be as fast and as proactive! A huge thanks to Stacey Baxter, Ruth Miss and Elsa Russell, who just made the whole purchase process so easy! Thank you so much and I will definitely be using your services again! I would highly recommend!!

14 February 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon Russell, thank you so much for taking the time to leave us an excellent 5 Star review.
Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Taylor & Emmet have always been helpful…

Taylor & Emmet have always been helpful and professional when dealing with them especially when selling my mothers house. Many thanks to Clair and the team also Emma & Kealy

12 February 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon Russell, thank you so much for taking the time to leave us an excellent 5 Star review.
Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Review for Philippa Newbould

Review for Philippa Newbould

I had the pleasure of working with Philippa Newbould as my conveyancer, and I cannot recommend her highly enough. Her work is consistently excellent, executed with remarkable speed while ensuring that clients are informed throughout the entire process. Philippa's integrity and dedication to her work are the primary reasons I have relied on her services twice. I would not hesitate to engage her services again. She truly is an invaluable asset to the company, and I wish more professionals approached their work with the same level of commitment and transparency. I wholeheartedly give her a five-star rating.

Winston Murray

4 February 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us an excellent 5 Star review.
Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Amazing service from Claire Dibb

Amazing service from Claire Dibb. Helped us through all the sales process and excellent responses and timely. Went the extra mile and can’t thank her enough. Fully recommend.

25 November 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mark, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review.

Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Best solicitor out there!

After my previous solicitor dropped my purchase of at a flat at the last minute, Stacey kindly took the purchase on for me. From start to finish she has guided me through the whole process, which at times was extremely stressful and never ending.
I felt she always wanted the best for me & always there. Even for me to rant when things were taking longer than expected. She kept me informed all the time of where we were up to and always responded quickly and professionally.
She is an asset to Taylor Emmet and I would highly recommend her and her team for all their hard work and effort they put in. I can't thank them enough :)

4 November 2024
Unprompted review
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Reply from Taylor Emmet

Good morning, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review for Stacey.
Regards,
Taylor Emmet

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