Taylor Emmet Reviews 254

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company, frequently highlighting the professional and efficient service provided by the staff. Customers consistently praise the team's excellent communication skills and prompt responses to queries, making the process smooth and less stressful. Many appreciate the supportive and empathetic approach, especially when dealing with complex or sensitive matters, often recommending the company for future needs. However, some people mentioned issues with customer service, experiencing ignored emails and phone calls, leading to significant delays and frustration. A few other people also felt that the service had declined, with instances of slow responses, unexpected charges, and a perceived lack of care and transparency.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and effective,... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the care, empathy, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

254 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I would like to thanks The solicito Nicola Barnes and Sharon Stringfellon and Jane Topham

I would like to thanks The solicitor, Nicola Barnes and Sharon Stringfellow and Jane Topham and also Taylor Emmeet Four All why they did for me this people I’ve been really comfortable and trustable to work with them specially Nicola and Sharon they are the best. They make for me to work very easy. I don’t know how it can make it without them. All the best wishes for all, and thank you very very much together in the future.

21 October 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

5 star service look no further

Look no further than Stacey Baxter and her team for your conveyancing needs ..from the very first conversation when she said “we will look after you every step of the way”and they did absolutely superb everything explained nothing too much trouble totally professional would highly recommend thank you so much

4 October 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Tim, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Stacey and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Would highly recommend this solicitor

Taylor Emmet dealt with my late husband’s estate very professionally, with a friendly and empathetic approach during a very difficult time.

18 October 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Rowena, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

We used Taylor & Emmet to sell our home…

We used Taylor & Emmet to sell our home & to buy our new one , everything was straight forward , we were kept up to date with everything we needed to know at all times , we wouldn't hesitate to use Taylor & Emmet again.

12 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Diane, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

My go to solicitors

Taylor Emmet has help us with 2 residential property purchases, as well as the lease on a commercial property. Both Sally and Bryony have been professional throughout the processes with timely correspondence and thorough understanding of our needs. Their family law solicitors have also had a good reputation in town, and the services have been recommended by many.

1 October 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally, Bryony and their team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great service for house purchase

Really pleased with the service we received from Sarah, Bronya and the team. The team were quick to respond to our enquiries and kept us informed throughout the process. Thank you for helping the purchase go smoothly!

28 August 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Emily, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

We have just used Taylor Emmett for our…

We have just used Taylor Emmett for our house sale and purchase of our new property in Wales.
All went very smooth on our sale had a few issues on our purchase but all was dealt with very well
Big shout out to Ellena and Bronya who dealt with everything promptly and efficiently

13 September 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Jo, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Brilliant experience with Taylor Emmet

Brilliant experience with Taylor Emmet

We made an offer on our dream house and were in within 2 months of appointing Sarah Gaunt.

The team were very thorough and good at communicating.

29 August 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Ellie, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sarah and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Highly recommended

I had a personal issue that needed to be reviewed and checked very carefully. A lady called Corinna was appointed from day one to help me, and the service she provided from that day, up to and including finally settling the matter for me, was faultless.

I was kept advised of progress throughout, with constant updates, advise, and guidance available, as and when it was needed.

On the odd occasion when I needed to speak to her, and she was not available, I would receive a call-back after leaving a message.

Overall I received a first class service and could not have expected anything better. Highly recommended.

14 July 2024
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Corinna and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great conveyancers

We instructed Taylor Emmets as our solicitors for a house sale. They were friendly, helpful, and quick to respond throughout. Particular mention for Ellena Brown who was a brilliant contact - she got back to us super quickly and nothing was too much trouble. She really made the selling process, especially in those crucial final weeks, as smooth as it could be and supported us every step of the way. Wouldn't hesitate to instruct Taylor Emmet again.

12 July 2024
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Ellena and her team at Dronfield.
Kind regards,
Taylor Emmet

Rated 2 out of 5 stars

I would not recommend this law firm to vulnerable families!

Absolutely Rubbish and I am very disappointed in them! Their solicitor who too me on as her client; showed bias towards the Child Social Worker who took me to court without my knowledge and consent. She failed to fully appreciate or understand the situation in which; I was in nor did she understand or empathise with the fact she were dealing with a vulnerable client.

This law firm did not get my family the outcome it deserved, leaving me to find another Solicitor (I had to go through at least 2 more law firms to find this solicitor), all the while my very young children at the time were going through a lot of distress, while watching me being humiliated in front of other parents, because of the decisions of Dina Martin then headteacher of the primary Academy/School, who kept communication with this social worker, helping him make an even bigger mess of my case and; further affecting my relationship with my children to the detriment of their well being.

Very little was done to rectify any mistakes and bad decisions made in my case; leaving me to go through their company complaints procedure, while under the stress of finding another solicitor. There was no show of emotional intelligence by the firm or their solicitor; towards the amount of emotional stress I was in as a vulnerable adult at the time I was their client.

The solicitor was in constant contact with social worker in question without my knowledge and consent.

This is a ridiculously expensive law firm for the poor services it offered me; I was treated like I was being "difficult"; without any appreciation for what my family was going through at the time.

Absolutely appalling! The solicitor who was given my case was at the beck and call of the Social Worker, who took the case to the Family courts under unwarranted child protection proceedings, without my knowledge and consent; and while attempting forced removal of my children out in public and through the domestic violence staff/volunteers he had assigned to me (2009 t0 2015).

If I recollect correctly this law firm ended up representing the Child Social Services (now Child Safeguarding Sheffield) when I found myself a new law firm for representation in the Family Courts (please note the FAMILY COURTS not the CRIMINAL COURTS).

19 July 2023
Unprompted review
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Reply from Taylor Emmet

Good morning ,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Professional, courteous, prompt

The second time we have used Taylor and Emmet - and Oliver Simpson in particular. On both occasions the service has been professional, courteous and prompt. With this experience behind us we would not go anywhere else.

11 June 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Highly professional & friendly service

Highly professional & friendly service, always received a prompt response to any queries that arose during the sale of my property in Bakewell, Philippa Newbold's experience and local knowledge is second to none. Simply can't recommend Taylor Emmet enough particularly for anyone buying or selling in the Peak District.
Darren Unwin
I

3 May 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Darren, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Philippa and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Highly satisfied

From 1st point of contact to completion of the transaction we were highly satisfied with the service . Kept well informed with good communication throughout the process . Would recommend

9 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Hello, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Handling the closure of an estate

The people, especially Beth, Richard and Amanda, the knowledge and professionalism. Excelling in handling sensitive areas and providing guidance in difficult situations that were not always straight forward. One massive thank you.

7 June 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Dawn, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Superb & Transitional Experience

The customer service we received from Taylor Emmet was brilliant, as this was the first time we had to deal with a bereavement it was bit mind boggling initially but Emma and Keeley helped us every step of the way. I can honestly say that they are a great asset to the company and would definitely recommend and use their services again.

5 April 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Alastair, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Emma and Keeley.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Taylor Emmet assisted us with our property purchase.

Taylor Emmet were helpful and efficient at all times during the process. Moreover, they were responsive to emails and communicated clearly throughout. I wouldn't hesitate to recommend them to others.

2 June 2024
Unprompted review
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Reply from Taylor Emmet

Hi David, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Excellent service

We instructed Taylor Emmet for the sale and purchase of our property. We are very happy with the service received. Efficient team who responded quickly to any questions we had and were helpful from start to finish. We would definitely recommend and would use again if needed. Thank you.

24 May 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Lynn, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Jessica Beveridge was excellent

Jessica Beveridge was excellent. An initial blip as the beginning when they missed info from estate agent that we had an offer but once rectified the email responses were quick and friendly.
Thank you for helping us sell our property.

23 May 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Laura, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review for Jessica.
Many thanks,
Taylor Emmet

Rated 1 out of 5 stars

Would never use again was left to move…

Would never use again was left to move a 3 bed house with keys for 3hour constant delays took 7 months to move house rediculous

29 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

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