Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Recently Caroline and Grace helped with the sale of our 2nd home, they completed our 1st home last September.
The service was amazing and they made everything so simple for us.
Great service and will be recommending them to friends and family

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Taylor Walton Conveyancing

We have used Taylor Walton several times for house conveyancing and we have always been very impressed. They are a very organised team and they respond quickly to emails. I would totally recommend them

7 August 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic service from Ethan

A fantastic service from Ethan! Kept us informed all the way through the settlement and made us feel comfortable with the whole process.

I would highly recommend Taylor Walton and in particular Ethan if dealing with a settlement agreement.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

first class service

Samina and her team were first class. She always put my best interests first. Her advice was spot on, on what was a protracted purchase due to other clients in the chain.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Taylor Walton managed our recent house…

Taylor Walton managed our recent house sale and purchase. They did a great job, kept us up-to-date throughout the process, were quick to respond through-out and very patient during some delays and challenges from others in the chain. I would highly recommend.

21 May 2025
Unprompted review
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Reply from Taylor Walton

Thank you Tom, we hope to work with you again in the future.

Rated 5 out of 5 stars

I was supported by Ethan Diver

I was supported by Ethan Diver. He was professional, supportive and efficient throughout the engagement. I would have no hesitation to use Taylor Walton again or recommend them.

31 May 2025
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

We’re pleased to hear Ethan was professional and supportive in your matter. Thank you Stuart.

Rated 5 out of 5 stars

Taylor Walton conveyancing

Daljit at Taylor Walton recently handled the sale of our property in Stevenage. The process took much longer than it should have due to a number of issues, none of which were their fault. She was responsive and helpful at every stage, always available via email or over the phone. I can highly recommend them

1 May 2025
Unprompted review
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Reply from Taylor Walton

We’re pleased to hear Daljit was responsive and helpful for the sale of your property, thank you.

Rated 5 out of 5 stars

Highly recommended

Have used them for many years to write, amend wills, store associated docs. Always a good service, Hannah Borner Webster very efficient, knowledgable and approachable. Would recommend.

23 May 2025
Unprompted review
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Reply from Taylor Walton

Thank you for this lovely review for Hannah.

Rated 5 out of 5 stars

Wonderful Firm For Employment Matters

I had Taylor Walton recommended to me for an employment matter and couldn't be happier with that recommendation. Ethan very quickly understood the nature of my issue and helped guide me through all my options. He was exceptionally professional, and throughout what was a difficult process I felt extremely well supported, informed and assured, ultimately leading to a more than satisfactory outcome. I am very glad I followed through on that recommendation.

16 May 2025
Unprompted review
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Reply from Taylor Walton

We’re so pleased to hear Ethan was professional and supportive during your matter, thank you for the review.

Rated 5 out of 5 stars

We have reviewed our will with Alison

We have reviewed our will with Alison, based on a comprehensive questionnaire and an interview. All very straight forward and with some great advice.

12 May 2025
Unprompted review
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Reply from Taylor Walton

John, thank you leaving this lovely review for Alison.

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Peter Kouwenberg was excellent. A very professional service and highly recommended

6 May 2025
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

Thank you for the kind review for Peter.

Rated 5 out of 5 stars

CH and Team - Amazing Work

We used TW for our conveyancing in buying a new build and part exchanging the existing property. Everything was carried out professionally and expediently, and the team worked tirelessly to get us where we needed to be. Door to door conveyancing in 5 weeks! Amazing work guys and can't thank you enough.

22 April 2025
Unprompted review
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Reply from Taylor Walton

We’re pleased to hear your conveyancing experience was so professional and quick, thank you for your review.

Rated 5 out of 5 stars

Amazing service. Fast and clear responses

Caroline has managed our purchase and she has been absolutely amazing. She has made purchasing our first home a breeze and for that we cannot thank her enough. Within 3 months of putting an offer in we got our keys today. She has ensured everything has been done promptly to avoid any delays and for that we cannot recommend her enough. Thank you so much again Caroline ( and all the team ) . We will be in touch in the future.

17 April 2025
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

Thank you, Nicole. We’re please to hear your experience with Caroline was so positive.

Rated 1 out of 5 stars

V Poor.

Gave incorrect advice regarding the purchase of a leasehold property. The firm pretend they didn't due to the time that has passed. A Legal Ombudsman complaint has been submitted. Avoid.

21 December 2024
Unprompted review
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Reply from Taylor Walton

We always strive to achieve the very best for every client and are sorry to note that on this occasion you feel we did not meet that standard.

Rated 5 out of 5 stars

Top class from Daljit Dale at TW

We received a top class service from Daljit Dale at Taylor Walton. She was exceptional, and I can’t recommend her enough! As first time buyers, Daljit was attentive, talked us through everything and ensured the whole process ran smooth. Thank you!

31 March 2025
Unprompted review
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Reply from Taylor Walton

Thank you for this brilliant review, Jake, we hope to work with you again in the future.

Rated 5 out of 5 stars

We couldn’t be happier with the service…

We couldn’t be happier with the service received. Daljit was efficient, understanding, patient & thorough. She made our experience as first time buyers completely stress free as we knew we were in good hands. We are so grateful!

31 March 2025
Unprompted review
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Reply from Taylor Walton

Leannda, thank you for taking the time to leave this review for Daljit, we will be sure to share with her.

Rated 5 out of 5 stars

Great

We cannot recommend Sharon, Nicola and the team at Taylor Walton highly enough! They were absolutely fantastic in handling the sale of our flat, making the entire process smooth and stress-free.

From start to finish, they kept us well-informed, promptly answered any queries we had, and ensured that everything progressed seamlessly. Their communication was always clear and reassuring.

28 March 2025
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

What a brilliant review. We hope to work with you again in the future.

Rated 5 out of 5 stars

Dawn was an excellent adviser…

Dawn was an excellent adviser throughout my lengthy and complex sale process. Dawn made an otherwise difficult and unpleasant time bearable with her sensible, calm and accurate advice, and sunny, positive attitude. Thank you Dawn and Taylor Walton!

31 March 2025
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

Thank you for the lovely review, Michael, we will be sure to share with Dawn.

Rated 5 out of 5 stars

First class service from Taylor Walton

We recently used Taylor Walton to support the purchase of a new property with the objective of completing before the stamp duty rise in 2025. Their professionalism and service enabled us to achieve our objective. We could not be more pleased with the service of Caroline Hume and her team. Thank you to the whole team - we are delighted!

28 March 2025
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

Thank you for the kind review, Simon.

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