Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Would highly recommend Daljit Dale (Conveyancer)

I was very pleased with the service I received from Taylor Walton when purchasing my first property. The general communication, thoroughness, and responsiveness from my Conveyancer, Daljit Dale, was exceptional, which certainly helped to alleviate the stress of the process. She was also extremely reassuring and supportive when I was faced with the Vendor's Estate Agent applying unnecessary and unwarranted pressure over exchange and completion dates. I would highly recommend Daljit, and should I be buying or selling a property again in the future, I will be sure to seek out her services again. Thank you!

8 November 2024
Unprompted review
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Reply from Taylor Walton

Susannah, thank you for such a wonderful review for Daljit. We’re pleased to hear your first property sale went so well and hope to work with you again in the future.

Rated 5 out of 5 stars

My Fathers Estate

Christine Prosser dealt with my fathers estate and I would highly recommend her.She was very professional and kept me in the loop at all times which was much appreciated. She took care of all the fine details and the communication was very good.

15 November 2024
Unprompted review
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Reply from Taylor Walton

Bruce, thank you for taking the time to leave this kind review for Christine. We will be sure to pass this on to her.

Rated 5 out of 5 stars

If you want your mortgage completed…

If you want your mortgage completed quickly and efficiently, Caroline, Heather & Grace are the team to get it done. Absolutely fantastic service and would happily recommend.

14 November 2024
Unprompted review
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Reply from Taylor Walton

A lovely review Ben, thank you. We hope to work together again in the future.

Rated 5 out of 5 stars

Commercial property

We found Howard Byers of Taylor Walton very professional, commercial, knowledgeable and responsive in the renewal of our office lease

12 November 2024
Unprompted review
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Reply from Taylor Walton

We’re pleased to hear you had a professional and responsive experience with Howard, thank you.

Rated 5 out of 5 stars

Tom Caterer was our solicitor buying…

Tom Caterer was our solicitor buying our first home and he was incredibly helpful throughout the process! No question was too small for him and his responses were always informative and easy to understand.

5 November 2024
Unprompted review
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Reply from Taylor Walton

Thank you for leaving a review, Stephanie. We’re pleased to hear Tom was so helpful during your first home purchase.

Rated 5 out of 5 stars

House sale/ purchase …

Stephanie and Shirin were brilliant and really friendly and kept me up.to date at all times 10/10 will definitely reccomend Taylor Walton

16 October 2024
Unprompted review
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Reply from Taylor Walton

Thank you for your review, Graham, we hope to work with you again in the future.

Rated 5 out of 5 stars

James Khakpour-Smith - BEST SOLICITOR

I am thrilled to share our exceptional experience working with James Khakpour-Smith in the commercial property department. James is, without a doubt, the best solicitor we have ever worked with. His expertise, attention to detail, and unwavering dedication to his clients are truly impressive.

From our first interaction, James demonstrated a deep understanding of our needs and provided insightful guidance throughout the process. His proactive approach and excellent communication kept us informed at every stage, making a potentially daunting experience seamless and stress-free.

James's ability to navigate complex issues with ease and his commitment to achieving the best outcomes are qualities that set him apart. We felt confident in his hands, knowing that he always had our best interests at heart.

I wholeheartedly recommend James Khakpour-Smith to anyone seeking a top-tier solicitor in the commercial property field. His professionalism and passion for his work are unmatched, and we look forward to continuing our relationship with him in the future. Thank you, James, for being such a fantastic partner in our endeavors!

25 October 2024
Unprompted review
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Reply from Taylor Walton

What a wonderful review for James. Thank you Charlie for taking the time to write this, we will be sure to pass on to James.

Rated 5 out of 5 stars

Excellent service

Taylor Walton are responsive, communicative, detailed and very efficient, whilst maintaining a friendly and highly professional approach. Samina and Anne are an absolute pleasure to deal with. If only all conveyancing teams were this good!

17 September 2024
Unprompted review
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Reply from Taylor Walton

Vernon, thank you for taking the time to leave this review for Samina and Anne, we will be sure to pass it on.

Rated 5 out of 5 stars

I have recently Used Taylor Walton for…

I have recently Used Taylor Walton for POA, update Wills and to act for us on a house sale.

Very difficult to fault for a professional service and total peace of mind.

Yes you can do the former for a much cheaper price but no guarantee you will do it right as there is a vast amount of paperwork.

Thanks TW, will continue to use and recommend you.

14 October 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the kind review, we hope to work with you again in the future.

Rated 5 out of 5 stars

A HIGHLY PROFESSIONAL AND FRIENDLY SERVICE

Introduced to Taylor Walton by our financial advisors, we received a really professional service, delivered in a helpful and friendly manner with intuitive understanding of our needs and intentions - an excellent firm to have as advisors and attorneys.

24 September 2024
Unprompted review
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Reply from Taylor Walton

A wonderful review, thank you. We’re pleased to hear you had such a professional and friendly experience.

Rated 5 out of 5 stars

I’ve had a brilliant experience with…

I’ve had a brilliant experience with Taylor Walton.
My solicitor, Edward Spence, was efficient and thorough and made the chaotic process of selling and buying a property stress free.
Edward was prompt in replying to emails and clearly explained each step of the process so I knew what was happening at each step.
I would definitely use Taylor Walton in the future.

30 September 2024
Unprompted review
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Reply from Taylor Walton

Anna, thank you for leaving this wonderful review. We’re so happy to hear Ed made was efficient and thorough with your sale & purchase.

Rated 5 out of 5 stars

Excellent service

We had the pleasure of working with Tom Caterer from Taylor Walton for the sale and purchase of our property. Tom and his team were unfailingly responsive and incredibly helpful throughout the entire process. I would wholeheartedly recommend their services to anyone seeking reliable and diligent legal advisers when buying or selling a property.

23 September 2024
Unprompted review
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Reply from Taylor Walton

Sarah, it is great to hear you had such a positive sale and purchase experience with Tom and the team. We will be sure to pass this on.

Rated 5 out of 5 stars

Professional, efficient, smooth, stress free and speedy service

I would definitely recommend Taylor Walton and the team. I did make the mistake in the past of using a cheaper internet based solicitor and found it very time consuming, stressful, painful and draining.
Thank you to Jeremy and the team for such a professional, efficient, smooth, stress free and speedy service - the total opposite to my previous experience.
It was very much appreciated during a very stressful and difficult time.

9 September 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the lovely review Michelle. We’re glad to hear you had such a good experience with Jeremy and hope to work with you again in the future.

Rated 5 out of 5 stars

Complicated sale handled smoothly

We had a complicated conveyancing situation which took much longer than usual, but Dawn Dagger and Tricia Moxey kept me informed and handled everything with great professionalism and through some quite trying circumstances. I would definitely recommend the Taylor Walton team.

30 August 2024
Unprompted review
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Reply from Taylor Walton

We’re pleased to hear your sale was handled so professionally. Thank you for this review Helen.

Rated 5 out of 5 stars

Reassuring and competent

I found the experience of selling a family home very stressful but Jeremy Mitchell and his colleagues made me feel entirely reassured - he gave clear and good advice, replied promptly and offered all round excellent customer service. I can only recommend.

2 September 2024
Unprompted review
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Reply from Taylor Walton

We’re glad to hear you had such excellent customer service Edward. Thank you for the review.

Rated 5 out of 5 stars

Faultless

Jeremy Mitchell was completely faultless for a conveyancing transaction. A sale and a purchase he managed went through in 2 and a half months. One very happy client!

30 August 2024
Unprompted review
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Reply from Taylor Walton

Thank you for this review Max. We will be sure to share with Jeremy.

Rated 5 out of 5 stars

Great service!

My expectation of working with solicitors to complete the sale of my house was that I would experience delays and difficulties. Nothing could be further from the truth. Very high levels of professionalism combined with a friendly manner and fantastically prompt responses to queries ensured that I felt confident throughout and that the whole matter was completed smoothly. Several issues arose through the process but each was tackled and resolved rapidly and effectively. Extremely impressed. I would choose this company again without hesitation.

30 August 2024
Unprompted review
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Reply from Taylor Walton

What a wonderful review. Thank you for taking the time to leave this for us Julie, we hope to work with you again in the future.

Rated 5 out of 5 stars

Thanks Tom and Daniel - Stellar service !

Just wanted to thank Tom Caterer and Daniel Morris for their work on our recent sale and purchase. Stellar service. Tom is a very experienced conveyancer and always available to help solve problems on transactions. I think people underestimate how important it is to have the right professional team to help get a deal across the line, particularly chain transactions. Tom has a well deserved reputation as the ‘go to’ solicitor in St Albans for property deals. I’ve done 4 sales / purchases with Tom and would highly recommend. Admittedly it is a touch more expensive than internet-search solicitors but with that comes local knowledge, trust, and an ability to get your deal done, which is invaluable. Thanks Tom and Daniel !

19 July 2024
Unprompted review
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Reply from Taylor Walton

James, thank you for taking the time to leave a wonderful review for Tom and Daniel. We hope to continue working with you in the future.

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