Teamgee Reviews 305

After I received my H20T, I charged it all day for roughly 16 hours. The battery appears to be defective. It is fully charged, but not powering on. Even when I keep it plugged in to the charger, it will not turn on. There is a very faint beep only when pressing the power button on the board, but no light. The remote will connect very briefly and show very low battery on the skateboard, then it disconnects after a few seconds. The remote is fully charged. I continued charging the board for 48 consecutive hours and the board still will not power on. It appears that the H20T battery is dead. It is similar to what is seen in other H20T problem videos on YouTube.

I contacted customer service immediately, roughly 16 hours after receiving the board. I requested that it be swapped with a replacement board, as your website states was an option for defective boards. Rather than providing what I asked, the customer service team tried to talk me into keeping the board and doing my own replacement of the battery and grip tape. Each time I expressed that I am not comfortable doing that, and they asked 2 more times, for a total of 3 times. This has made me unsure as to whether TeamGee would even honor the 90-day warranty, since they seem very insistent on trying to convince me to repair the defective board on my own. Even after I replied twice that I was not willing to attempt my own repair of the defective board, they kept pushing me and asked me a 3rd time to do it. Now I am considering requesting a full refund instead of replacing the board with a new one.

The teamgee customer service is great, I ordered a battery for my h20 mini not knowing which battery was needed for my board because there's 2 different connection and battery types. Teamgee promptly got back with me explaining that to me I sent pics and you guys sent it right away. Teamgee cost service responds is shockingly fast and very helpful. You guys are on it! Thank you Devin Harmon.

I ordered from them in November for a Xmas present for December and still don’t have the board it’s not january
They have zero phone contacting numbers and white frankly the people they have working for customer support are downright ignorant, incompetent’ I could go on and on...
I’ll leave it at. You guys gotta get your selfs together badly your service was down right pathetic.
I was moments from calling the better business bury on you
For the record

Thank you great product will tell my friends!

delivery to day it so nice tha wheel to big i like it alot

All good, order coming soon

Well it wasn't that great but it was fine the tracking was off

Needed a new remote n charger,arrived fast

Thank you for the helpful pairing video it did the trick! It's got a bit of a lag, actually I usually have to Go up down up down on the throttle just to make it move forward. Any suggestions on this? 👍🏻🙏🏻🙏🏻

The battery was perfect and did the trick for the problem we were having with the skateboard, but I want to say that I was a little surprised how long the shipping took.

Thank you!

It came at the right time no delay. Great specially for commuting in college campus. If you are short like me (5ft) don’t feel the need to stick to small or regular boards the H5 is really fun and if carrying it isn’t an issue I just get it from one end and let the other roll(if that makes sense).

It just took like 2 weeks to get here and I paid $10 for shipping so I expected it earlier….

I installed the new ESC, motors do not work, the remote doesn't register the battery on, no bars on skate battery.

I was sent the wrong replacement remote control for my H20 Mini. Then I was told to order another different remote which also didn’t work. So then I’m told that I need ANOTHER one, that they’re sorry, and I was given a promo code for 50% off. Then when I went to order it the promo code didn’t work and I ended up paying full price. It still hasn’t came yet, so I don’t know if it will work. But I despise this company.

Really good! Recommended!

Super easy to install and a really smooth ride.

Disney collected to tell me that the pieces were coming from China I've been waiting now over a week. I thought it was an American based company but realizing when I went to track the package it's still sitting in China