TeaTime Bookshop Reviews 

979
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers consistently praise the products, particularly the books, which are often described as high quality, interesting, and well-chosen, frequently introducing them to new authors. Many people appreciate the thoughtful selection of accompanying items like tea, biscuits, coffee, and hot chocolate, enhancing the overall experience. Reviewers often highlight these subscriptions as excellent and well-received gifts for various occasions. However, some customers also noted receiving books that were duplicates, did not match the expected genre, or were not considered bestsellers as advertised. Additionally, a few people experienced issues with delivery, including damaged packaging or books, missing parcels, or unexpected delays.

What people talk about most

Product

People report positive experiences with product, often expressing satisfaction with the book selections and... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing delight, especially when given... See more

Quality

Consumers find quality to be positive, with many reviewers praising the top quality of the books, often... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and on-time deliveries,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Wh... See more

Rated 4 out of 5 stars

Great idea as gifts for those difficult people! Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights ca... See more

Rated 4 out of 5 stars

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive. The book was in very good condition and enjoyed the tea flavours and biscuits I received w... See more

Company replied

Rated 5 out of 5 stars

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... See more


Company details

  1. #43 of 45 best companies in Book shop
  2. #13 of 14 best companies in Childrens Book Shop
  3. #8 of 8 best companies in Second-hand Book Shop

Written by the company

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Contact info

4.2

Great

TrustScore 4 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(979)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great pick of books

Great pick of books. Biscuits are perhaps a bit pedestrian (but not enough to downgrade score). Well packaged. Highly recommended. Look forward to each delivery.

28 March 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank you for the great review. Happy Reading!

Rated 5 out of 5 stars

Really pleased, lovely surprise!

Had the box as a gift initially and loved it, nice to have a surprise and a cozy treat arrive in the post. Recently then ordered a box as a gift for a friend, who told me they loved it too. I had put the wrong delivery address by accident but customer service sorted it within 24 hours so the parcel arrived to the right place and on time. Really pleased!

26 February 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review :)

Rated 5 out of 5 stars

Perfect gift

Got this for my MiL and it's amazing. Perfect gift.

15 February 2026
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank you for the great review! So pleased the gift was enjoyed!
Happy Reading!

Rated 1 out of 5 stars

Absolutely awful service/product - no delivery

Absolutely awful service/product - I subscribed to a 3 month book subscription for a present.
We have only received one of the three deliveries started in January. I have emailed & had no response.
AND then was sent a 'rate us' email, stating we have received our orders, which we haven't!!

A very disappointing experience, I hope this gets sorted ASAP, cannot just take money and not provide a product!!

2 March 2026
Unprompted review
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Reply from TeaTime Bookshop

Hi Donna,
I am really sorry to hear you have had these issues. Please contact us via phone or through the contact form on our website and our team will help this issue get resolved.
Kind regards,
Amy
Teatime Bookshop

Rated 5 out of 5 stars

Great value, great book box

Great value and great for getting to read things you might not usually pick up, to discover great new reads. Snack and drink along with the book, bookmark and post card is great value for subscription price. I look forward to receiving my box every month, highly recommend

28 February 2026
Unprompted review
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Reply from TeaTime Bookshop

Thanks for the great review! Happy Reading!

Rated 4 out of 5 stars

Something to look forward to

I love receiving a new book every month and the little extras in the package make it extra special. I have even subscribed as a birthday gift for someone, as you can make it quite personal.
Spot on with genre choices.
I would give 5 stars but one parcel arrived with a damaged, tatty book and they wouldn’t exchange it as it was still readable. Not good if this had been part of the gift subscription.

16 February 2026
Unprompted review
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Reply from TeaTime Bookshop

I'm so pleased the subscription has been enjoyed, thanks for ordering with us!

Rated 5 out of 5 stars

Great customer service

Great customer service, had a few issues that TeaTime Bookshop went the extra mile to rectify. My wife looks foward to receiving her books every month along with a hot chocolate drink.

12 February 2026
Unprompted review
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Reply from TeaTime Bookshop

We are so pleased you've had a great experience! Thanks for the great review!

Rated 5 out of 5 stars

What a fantastic idea

What a fantastic idea, what can be better than curling up with a good book and added tea and biscuits? I've not been a member long but so far the books sent have been really good, un put down able. Something to. ooh forward to each month.

12 February 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review! Happy Reading!

Rated 1 out of 5 stars

Book was damaged

Book was damaged. Overpriced for what you get. Book costs only £7.99. Two biscuits? Seriously. I should get a whole pack for the price of this subscription.

23 January 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

I'm sorry to hear you had a bad experience and that your book arrived damaged. If you contact our customer service team they can help rectify the issue.

Rated 5 out of 5 stars

Great customer service.

Had an issue with a duplicate book received on a subscription - resolved within a couple of hours, very polite and professional, and one happy customer, thank you!

29 January 2026
Unprompted review
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Reply from TeaTime Bookshop

We are so pleased you've had a great experience! Thanks for the great review. Happy Reading!

Rated 5 out of 5 stars

Lovely online shop

Lovely online shop - love the idea of a book subscription! Bought some gorgeous pencils. When my item didn't arrive as expected I queried it and my order was dealt with in record time. Not marking them down for the initial error, mistakes can always happen, and they dealt with it perfectly.

5 January 2026
Unprompted review
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Reply from TeaTime Bookshop

Thanks for the great review :)

Rated 5 out of 5 stars

Unknown titles with brilliant storylines

All books have been interesting reads that I’d never heard of but loved each one’s story! Packaged nicely with different brand of hot chocolate to try each time. Books matched genre well whilst exposing me to new authors

1 January 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank you so much for the great review! Happy Reading!

Rated 2 out of 5 stars

Disappointing bestseller hamper, last minute rush before Christmas

I’ve used Tea Time Bookshop before and had a really positive experience. I bought one of their book subscriptions for my mum and she genuinely loved it so I ordered the Book Lover’s Gift Hamper Best Seller Lite for my grandmother for Christmas expecting a solid “bestseller” pick and a nicely put-together gift.

I’m really glad I checked the box before giving it to her, because the book included was “Christmas Fling: is a fake boyfriend really just for Christmas?”, which just wasn’t what I was expecting from something marketed as a “best seller” hamper (and definitely not the kind of book I would have chosen for her). Unfortunately that meant a last-minute rush to find another present right before Christmas, which was stressful and a real shame. I do accept that they cannot get the perfect book for every customer but this felt far off the mark.

To be fair, Tea Time Bookshop processed my refund quickly, which I appreciate. However, I’m still out of pocket by around £10 in delivery/return postage, which is frustrating given the issue wasn’t my fault.

Value-wise, I also think £39.99 (plus postage) is steep for what’s included (a plastic cup, tote bag, one book, a couple of tea sachets and a couple of biscuits). I was happy to pay for the convenience of having a gift sorted, but in hindsight it didn’t feel worth the price.

12 January 2026
Unprompted review
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Reply from TeaTime Bookshop

I am sorry this order wasn't what you were expecting. I'm glad you received your refund in a timely manner.

Rated 5 out of 5 stars

The box always arrives in perfect…

The box always arrives in perfect condition, I get the hot chocolate and the mystery book so that I would read things I might not normally pick for myself

11 January 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review, Happy Reading! :)

Rated 5 out of 5 stars

Perfection

The time to receive the box was great and the surprise for my doughter was perfect

18 December 2025
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Reply from TeaTime Bookshop

I hope your daughter enjoys her books! Thanks for the great review!

Rated 5 out of 5 stars

It was lovely to receive quality books…

It was lovely to receive quality books and all the extra…breakfast tea…my favourite. June fox

18 December 2025
TeaTime Bookshop logo

Reply from TeaTime Bookshop

That's great to hear, thanks for the great review! Happy reading and tea sipping!

Rated 2 out of 5 stars

Very unreliable delivery - missing books

Monthly subscription purchased for my mother who lives a distance away. Reliability was good at first but then starting missing months and intervention required to replace missing books.

Book choices OK but delivery reliability poor. Will not be renewing.

26 March 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

I'm sorry to hear you had a bad experience, if you are missing any boxes, please let our customer services team know and they will get that sorted for you.

Rated 1 out of 5 stars

Don't use this for a Christmas present

The money went out, nothing turned up and no response to emails etc. One disappointed wife this Christmas.....

18 December 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Jonathan,

I'm really sorry you have had a bad experience, it looks like your item was lost in shipping, now we are back in the office after Christmas break your email will be responded to you and we will get you a replacement box sent out with expedited delivery.

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