TeaTime Bookshop Reviews 

980
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Customers frequently praise the product, enjoying book selections that often introduce them to new authors and genres. Many people appreciate the additional items like tea, coffee, and biscuits, enhancing the unboxing experience. The subscription service is also highly regarded as an excellent gift, often with timely deliveries. However, some customers noted concerns regarding subscriptions, such as unexpected auto-renewals or difficulties changing details. A few also reported inconsistent item quality, with damaged or dirty books and poor packaging. Delivery experiences varied, with some mentioning packages left unattended or significant delays, and others found book selections occasionally did not align with their chosen genre.

What people talk about most

Product

Customers had positive experiences with the product, often praising the excellent selection of books and the... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many appreciating the idea of book... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the top quality of books and the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing super fast and on-time... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some expressing satisfaction and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive. The book was in very good condition and enjoyed the tea flavours and biscuits I received w... See more

Company replied

Rated 4 out of 5 stars

Great idea as gifts for those difficult people! Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights ca... See more

Rated 4 out of 5 stars

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Wh... See more

Rated 5 out of 5 stars

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... See more


Company details

  1. #43 of 46 best companies in Book shop
  2. #13 of 14 best companies in Childrens Book Shop
  3. #8 of 8 best companies in Second-hand Book Shop

Written by the company

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Contact info

4.2

Great

TrustScore 4 out of 5

980 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(980)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't use this for a Christmas present

The money went out, nothing turned up and no response to emails etc. One disappointed wife this Christmas.....

18 December 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Jonathan,

I'm really sorry you have had a bad experience, it looks like your item was lost in shipping, now we are back in the office after Christmas break your email will be responded to you and we will get you a replacement box sent out with expedited delivery.

Rated 2 out of 5 stars

They don't reward loyalty

I have been a customer for a few years and was very disappointed when I received my subscription renewal charge, only to find out it was £10 higher than if I had cancelled the renewal and resubscribed.
I was prepared to swallow the cost of them removing the pre-loved book option, but that appeared to be a blatant attempt to charge current customers more and hope they didn't notice.
Also, during the last subscription, I had two problems with delivery, where I had to email TeaTime Bookshop, as the book had not been sent out.
When I first started with the company, they were amazing but unfortunately standards have dropped dramatically. This is such a shame as the product is really good and I enjoy receiving the books every month. Hopefully, they will get back to putting customers first. I will just set a reminder each time to cancel my subscription at the end of the term and rebook it for cheaper on the website.

27 December 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Joanne,

I'm sorry you have had some issues renewing your subscription. We are having an issue with some of the pre-loved subscriptions as they renew which we are trying to resolve. All our subscriptions prices are the same for new and ongoing customers. If you have any concerns, please contact us directly and we can get the pricing sorted out for you.

We appreciate your ongoing custom.

Kind regards,

Amy

Rated 1 out of 5 stars

I had subscription for Best seller and…

I had subscription for Best seller and for 6 months I got no name books. It clearly was the complete opposite of bestselling books, they put in the box things they couldn’t sell. Very disappointed

30 June 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

I'm really sorry to hear you were disappointed with your recent subscription.
We try to avoid the big names because we have found lots of our readers already own these so we look for bestselling titles from less well known authors to introduce our readers to something new and exciting.

Keep Reading!

Rated 1 out of 5 stars

Beware ordered a Book Hamper as a…

Beware ordered a Book Hamper as a Christmas Present. This has still yet to arrive. They do not respond to emails they only assigned a tracking number to the order after I raised a claim with Paypal. The item still has not been shipped they just raised a tracking number to pacify Me and Paypal. How long does it take to put 2 books, some Tea and Biscuits and Red wine in a box? I do this for a living so I know when I am being taken for a ride!

17 December 2025
Unprompted review
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Reply from TeaTime Bookshop

Hi Trevor,

I'm really sorry to hear you have had a bad experience with us. It is our busiest time of year so some orders are taking longer than usual to arrive so I am sorry for the delay but I can see yours has taken longer than we would like. I have searched through and we cannot see any correspondence from you regarding this order, we do respond to all emails and aim to get issues resolved quickly.

I assure you no-one is trying to 'take you for a ride'. We are a small, busy team and sometimes mistakes happen. We are looking into this order and it will be with you soon. We apologise for the inconvenience caused.

Kind regards,

Amy
The Teatime Bookshop Team

Rated 5 out of 5 stars

My other half is really difficult to…

My other half is really difficult to buy for but is an avid reader. The monthly subscription with Crime novels, some lovely coffee and biscuits have been a real hit. It's an absolute no brainer so I renewed the arrangement for the next year. I'm back in the good books....(pun intended).

11 December 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank for the great review Paul, I'm so pleased the subscription has been enjoyed!
We are glad you had this novel idea!

Rated 5 out of 5 stars

Excellent service and brilliant book

Excellent service. The first box arrived in a timely fashion. I love the book. The story very thoughtfully takes place in Edinburgh where I live and I am enjoying it immensely along with a good hot chocolate and biscuits. Being able to choose your favourite genre is a big bonus for me. I thoroughly recommend it.

18 November 2025
TeaTime Bookshop logo

Reply from TeaTime Bookshop

I'm so pleased you have enjoyed your first box! Thank for the great review, and recommendation!

Rated 4 out of 5 stars

ArriArrived on timeon time and the app is very…

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive.
The book was in very good condition and enjoyed the tea flavours and biscuits I received with it as well as bookmark and postcard.
Only downside was delivery driver knocked left book on doorstep and then drove away other drivers have always waited to see if i got my box handed over.

5 December 2025
Unprompted review
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Reply from TeaTime Bookshop

Thank you for the great review, we are so pleased you enjoyed order!
Happy Reading!

Rated 5 out of 5 stars

Love this subscription of Teatime…

Love this subscription of Teatime Books, I get a nice surprise of a couple of random chosen books and a coffees and biscuit, good quality books too.

18 November 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review Karla. We are so pleased you have enjoyed your subscription.

Happy Reading!

Rated 5 out of 5 stars

I love this subscription

I love this subscription, it makes a great gift, a nice surprise when the parcel arrives, always good reads (Crime/Thriller genre) and the treats that arrive in the box are always lovely.

19 November 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased the subscription has been enjoyed!
Keep Reading!

Rated 1 out of 5 stars

No book has arrived

No book has arrived

18 November 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Bob,

I am really sorry your November book has not arrived, it seems this has been lost in the post! I have asked our team to get a replacement November box sent to you with upgraded delivery and it should arrive within a few days.
We apologise for the inconvenience caused.
If you have any issues in future, please don't hesitate to call or email us and we can get your problem sorted.

Happy Reading!

Rated 5 out of 5 stars

Always very happy and satisfied with my…

Always very happy and satisfied with my packages, I found customer service team very helpful and response quickly if needed

15 November 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

That's great to hear, thank for the great review! Happy Reading!

Rated 5 out of 5 stars

Great gift for my elderly mother

My 70-something mother loved the 3-month gift subscription that I purchased for her birthday. It's a nice treat for her to look forward to.
My dad also enjoyed the can of beer that I included with the first package. So full points from me!

15 November 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased the subscription was enjoyed! Keep Reading!

Rated 5 out of 5 stars

Wow!

Wow, loving my vintage subscription with two hard to find vintage Puffin books, one is the Profumo Affair and other is selected stories by WS Maugham . Lovely Earl Grey Tea and Viennese biscuits. Although not drank the Mint Tea as not keen (it went to a family member who is!).

13 November 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased that you are enjoying your subscription. Happy Reading!

Rated 2 out of 5 stars

Unexpected!!!

Was fantastic for the first few months then the price was increased significantly which I wasn’t expecting so will sadly have to cancel soon as can buy books for this price easily!!!!
Unexpected!!!!

20 October 2025
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Sally,

We emailed all our customers in early October outlining some changes to our subscriptions, including all pre-loved subscriptions being updated to new subscriptions and some price increases we have had to make due to increasing costs. Each box comes with brilliant book, tasty treats, cosy hot drinks, a bookmark and literary postcard hand designed by our team.
We hope you would like to come to us again.

Kind regards,

The Teatime Bookshop team

Rated 1 out of 5 stars

Amazing until it wasn't

I loved this subscription for my gran! It was perfect. When she passed I had a few months left so wanted to change the address on the subscription. Couldn't do it on my account so I contacted through the website and they cancelled my account with no refund for remaining months. I emailed to ask why and had no reply. Very disappointed with customer service and lack of communication on their end.

1 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Louise,

We are so sorry to hear you have had a bad experience, this is something we would like to help you resolve.
Please get in touch with us at sales@teatimebookshop.co.uk and we can get this sorted for you.

Kind regards,

The Teatime Bookshop Team

Rated 4 out of 5 stars

Interesting package

I like the package and book, the only thing is that I was thinking they are going to choose a world-wide best seller book, but it was a UK based best seller, but again, I am happy with it.

6 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased you are happy with your order. Happy Reading!

Rated 5 out of 5 stars

Excellent in everything

Excellent in content, delivery and customer service. Thank you

24 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

That's great, we are so pleased you loved your order. Happy Reading!

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