Daniela is AMAZING at her job! She consistently goes above and beyond to make sure everything is set up correctly. She is extremely knowledgeable and has taken the time to explain and answer every one... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sofia has been truly wonderful and very patient! It’s been a crazy process starting a practice while onboarding and she has walked me thru numerous issues all fairly seamlessly! Thank you so much for... See more
Company replied
My business onboarding process with Tebra is near completion and Sophia Chinchilla is who we were assigned to. Sophia has been very prompt with follow up, readily available and flexible when we needed... See more
Company replied
Joselin is wonderful! She is attentive, patient, and very knowledgeable. She is also very prompt with responding to my support questions. Tebra is very user-friendly and helps new business owners, lik... See more
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Company details
About Tebra
Written by the company
Tebra empowers independent healthcare practices with cutting-edge AI and automation to drive growth, streamline care, and boost efficiency. Our all-in-one EHR and billing platform delivers everything you need to attract and engage your patients, including online scheduling, reputation management, and digital communications. Inspired by "vertebrae," our name embodies our mission to be the backbone of healthcare success. With over 165,000 providers and 190 million patient records, Tebra is redefining healthcare through innovation and a commitment to customer success.
We’re not just optimizing operations—we're ensuring that independent practices, and the medical billing companies that support them, thrive.
Contact info
1111 Bayside Dr Ste 270, 92625, Corona del Mar, United States
- (866) 938-3272
- tebra.com
Power Your Business & Growth with Tebra
4.3
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service
Horrible customer service. They change and charge your accounts at their convenience. Very sneaky and EHR is not the most user friendly. Stay away. I am so frustrated with them
15 October 2025
Unprompted review
Reply from Tebra
Thank you for sharing your feedback. We are very sorry to hear about the difficulties you have experienced with customer care and billing as that is not the level of service we aim to provide. Your concerns are important to us, and we'd like to gather more details to better understand and address the issues you're facing. Please consider responding to our request for information so we can reach out to address your concerns directly.
Feels like a prototype for something that should be better
The customer service representatives do not know any more than you do. They cannot help you. Even for serious complications with billing and claims, they cannot get back with you often for a full 24 hours. They have no way to enter/prefill some information to print on paper claim forms (like taxonomy codes required for certain ins companies on lines 33a/b). They have no way to delete added columns on encounters once you have added a line item and the columns for what you added then populate on every encounter. They don't even call you the right name when they respond to emails. This system is terrible. If they are selling it to you, they are great. Once you've got it, you're screwed.
6 October 2025
Unprompted review
Reply from Tebra
Thank you for sharing your feedback. We are very sorry that our support team's response times have not met your urgent needs and for the frustration you have faced with billing. While we have many customers who manage large numbers of claims successfully using Tebra, we understand that it can be a very challenging process to navigate. We'd like to gather some more details around the difficulties you have faced with billing and viewing encounters. Please consider responding to our request for information so we can reach out to address your concerns directly.
Amy is very knowledgable and is an…
Amy is very knowledgable and is an excellent teacher for demonstrating system navigation and utilization.
6 October 2025
Unprompted review
Reply from Tebra
We're so glad you had a positive experience with Amy! Thanks for sharing your feedback—it means a lot to our team.
Camila was very patient.
Camila was very kind, patient, and knowledgeable. She made learning this new system smooth with her teaching. She did not rush me at all, even when I was having difficulties. She made sure she answered any questions I may have had.
6 October 2025
Reply from Tebra
Thank you for your kind words! We are so glad to hear that Camila provided a patient and knowledgeable training experience. It's wonderful to know she made learning the new system a smooth process for you.
Worse Decision Ever
This company has proven to me that they are nothing more than shady car salesman. They come promising one fee and then once they get you in the implementation phase, they pack on the fees and then they don't stand by their word and allow you out of the contract. stay far away from this company. They are untrustworthy and I want nothing to do with them. Unfortunately, I'll have to get my lawyer involved that's how bad it is. Oh, and did I mention they hijacked my Google account without my permission?
2 October 2025
Unprompted review
Reply from Tebra
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating it can be when expectations are not met. While we’re glad that we were able to reach a satisfactory resolution as part of your cancellation process, we regret that our solutions didn’t meet your needs. We apologize for the confusion regarding your online presence and can confirm that your Google profile has always been under your full control. While we were able to disable online scheduling via your listing in Tebra Care Connect, we’re truly sorry that this additional feature was enabled without adequate coordination with you. We take your concerns seriously and your feedback helps us improve.
Reply from Tebra
Thanks so much for the review! We're so glad you had a good experience.
Joselin was so informative
Joselin was so informative, a great teacher, supportive, and patient! I so appreciate her!
30 September 2025
Reply from Tebra
Thank you for your feedback! We're thrilled to hear Joselin's patient and informative teaching made a positive impact. We appreciate you recognizing her dedication!
Efficient and Simple to Use
The system is easy to use and they have lots of helpful information to self train.
30 September 2025
Reply from Tebra
Thank you for your feedback! We're delighted to hear that you find the system easy to use and our training information helpful.
Vincent was great help
Vincent was great help. Made the transition smooth. Thank you!
29 September 2025
Reply from Tebra
We're thrilled to hear Vincent provided such excellent support during your transition! We truly appreciate you taking the time to share your positive experience.
Visit was very helpful
Vincent was very helpful, knowledgeable, and patient with our on boarding process. His follow ups are in a timely manner and very helpful as well. He’s a great asset to the Tebra team!!
24 September 2025
Unprompted review
Reply from Tebra
Thank you for sharing your experience! We're delighted to hear that Vincent provided such helpful and knowledgeable support during your onboarding.
Daniela presents Excellent customer…
Daniela presents Excellent customer service, very knowledgeable, and professional
30 September 2025
Unprompted review
Reply from Tebra
Thank you for sharing your experience! We are delighted that Daniela provided you with excellent, knowledgeable, and professional service.
Joselin Barquero has been extremely helpful in my onboarding experience!!!…
Joselin Barquero has been extremely knowledgeable, helpful, patient, understanding, and resourceful during my current onboarding experience! I highly recommend her for your onboarding experience! I giver her 10+!
30 September 2025
Unprompted review
Reply from Tebra
We're thrilled to hear about your great experience with Joselin! We'll share your feedback with her and the team. Thanks for highlighting her exceptional service!
Reply from Tebra
We are so glad to hear that you found our team to be both professional and personable. We truly appreciate you taking the time to leave your feedback!
Call with tebra went well.
Call with tebra went well.
Luis helped with questions and concerns
30 September 2025
Reply from Tebra
We're thrilled to hear your call with Luis went well! Thanks for sharing your positive experience—it means a lot and helps us keep delivering great support.
Experience went soo good
Experience went soo good, Valerie explained everything in detail regarding tebra's functions and detailed options with snippets, took me just 2 weeks to get my hands on the whole software, thanks.
30 September 2025
Reply from Tebra
We're delighted to hear about your positive experience! It's wonderful that Valerie was able to walk you through Tebra's functions and options so thoroughly. We're thrilled you were able to master the software in just two weeks - that's fantastic progress! Thank you for sharing your feedback with us.
I highly recommended with Amy
Amy is well seasoned and equipped with the EHR knowledge. Take me step by step and she is patient with a new user. Answers all questions with knowledge and knows calm a new users nerves on the use of TEBRA EHR.
A good support teat member to have.
30 September 2025
Unprompted review
Reply from Tebra
Thank you for sharing your positive experience with Amy! Her expertise with TEBRA EHR and patient guidance is exactly what we aim for. We're thrilled she could ease your concerns and guide you step by step.
Sofia Chinchilla
Sofia Chinchilla is calm, reassuring, patient and knowledgeable about her product. She never for one minute made me to feel insecure about the learning experience. She was definite in telling me to contact her if I had any issues, she would be there for me.
You are lucky to have such a person on your team, no let me rephrase that...I am lucky!!!
29 September 2025
Reply from Tebra
We're thrilled to hear about your great experience with Sofia! Her calm, knowledgeable approach embodies our commitment to supporting our customers. Thanks so much for taking the time to share this wonderful feedback.
Reply from Tebra
We appreciate your kind words! So glad to hear that you found our team easy to work with. Your feedback means a lot to us and motivates us to keep delivering the same great experience.
I just can't say enough regarding how…
I just can't say enough regarding how much I appreciate Amy M.'s assistance with Tebra. She is very patient and kind. Thank You Amy!
24 September 2025
Unprompted review
Reply from Tebra
Thank you so much for this wonderful feedback! We're absolutely delighted to hear that Amy provided such exceptional assistance and we couldn't be more pleased that she made such a positive impact on your experience.
Documentation can be improved by adding…
Documentation can be improved by adding sample XML + CURL-request rather than just having raw declarative explanation
29 September 2025
Unprompted review
Reply from Tebra
Thank you for the feedback! We appreciate your suggestion about improving documentation and we'll pass along your input to our product team for consideration.
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