Daniela is AMAZING at her job! She consistently goes above and beyond to make sure everything is set up correctly. She is extremely knowledgeable and has taken the time to explain and answer every one... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sofia has been truly wonderful and very patient! It’s been a crazy process starting a practice while onboarding and she has walked me thru numerous issues all fairly seamlessly! Thank you so much for... See more
Company replied
My business onboarding process with Tebra is near completion and Sophia Chinchilla is who we were assigned to. Sophia has been very prompt with follow up, readily available and flexible when we needed... See more
Company replied
Joselin is wonderful! She is attentive, patient, and very knowledgeable. She is also very prompt with responding to my support questions. Tebra is very user-friendly and helps new business owners, lik... See more
Company replied
Company details
About Tebra
Written by the company
Tebra empowers independent healthcare practices with cutting-edge AI and automation to drive growth, streamline care, and boost efficiency. Our all-in-one EHR and billing platform delivers everything you need to attract and engage your patients, including online scheduling, reputation management, and digital communications. Inspired by "vertebrae," our name embodies our mission to be the backbone of healthcare success. With over 165,000 providers and 190 million patient records, Tebra is redefining healthcare through innovation and a commitment to customer success.
We’re not just optimizing operations—we're ensuring that independent practices, and the medical billing companies that support them, thrive.
Contact info
1111 Bayside Dr Ste 270, 92625, Corona del Mar, United States
- (866) 938-3272
- tebra.com
Power Your Business & Growth with Tebra
4.3
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Super easy on boarding
Super easy on boarding - Things don't need to be so complicated. The process was very streamlined, with support in the background if you need it. Perfect experience.
22 September 2025
Reply from Tebra
We're delighted to hear that our onboarding process was so straightforward for you! Thank you for taking the time to share your perfect experience with us.
Daniela was great answered all my…
Daniela was great answered all my questiions and she was very detailed on the information we covered
22 September 2025
Reply from Tebra
We're thrilled Daniela provided thorough and helpful service, answering all your questions with care. Thanks for sharing your great experience!
Highly recommend
My experience with Tebra has been great. They have been very responsive and quick to help with any issues I have had with the platform. They are always friendly and supportive.
12 September 2025
Reply from Tebra
Thank you for sharing your feedback! We're so glad to hear that our team has been responsive, friendly, and supportive. It's wonderful to know you're having a great experience with the Tebra platform.
set up call with Tebra went amazing
set up call with Tebra went amazing! Thank you to Luis for the great experience.
19 September 2025
Reply from Tebra
We’re thrilled to hear your setup call with Luis was a great experience. Thank you for sharing your feedback!
The call went well with Luis
The call went well with Luis. Luis is very patient and understanding. Very professional and knowledgeable
19 September 2025
Reply from Tebra
Thank you for sharing your positive experience with Luis! We're glad to hear he was helpful during your call.
Reply from Tebra
Thank you for the wonderful feedback! We're delighted to know Angelica provided you with great service.
The call went amazing
The call went amazing. Loving it! Thanks to Luis! looking forward to working more with Luis
19 September 2025
Reply from Tebra
Thank you for the great feedback! We’re so glad that working with Luis has been a great experience for you.
David has been amazing
David has been amazing! He ensured I had all my calls scheduled. He's let me randomly email him the random questions that I've had and answered in a prompt manner. He's not only given me answers but provided me resources to find the answers myself.
18 September 2025
Reply from Tebra
Thanks so much for the wonderful feedback! We're thrilled to hear David has been so helpful in scheduling your calls and providing you with useful resources.
Ms Hernandez was competent and concise
Ms Hernandez was competent and concise, I felt I learned a lot.
18 September 2025
Reply from Tebra
Thank you for sharing your experience! We're so glad to hear that Ms. Hernandez's approach was helpful to you.
David was very patient when directing…
David was very patient when directing me through the training. I have limited computer skills. He also made sure that I understood all aspects of the training, by going over some training twice. He answered all of my questions.
18 September 2025
Reply from Tebra
Thank you for the wonderful feedback! We're thrilled to hear David provided patient and thorough training. Navigating new technology can be challenging, and we're glad he ensured you felt comfortable with every aspect of the system. Your success means everything to us!
call was GREAT
call was GREAT! she was very helpful
Daniela is perfect at what she does.
18 September 2025
Reply from Tebra
We're delighted to hear about your positive experience! Daniela will be thrilled to know her expertise made such a difference for you.
Reply from Tebra
We're thrilled to hear you had a great experience working with Tay. Thanks so much for sharing!
Very Helpful!
Patient and supportive with all my questions and needs.
18 September 2025
Unprompted review
Reply from Tebra
We're glad our team was patient and supportive! Thanks for sharing your experience, it means a lot to us.
He works great at explaining things and…
He works great at explaining things and answering questions
17 September 2025
Reply from Tebra
Thanks so much for the feedback! We're thrilled to hear you found the explanations and answers helpful.
Setup call went well
Setup call went well, thanks to luis for making things easier for our transition!
17 September 2025
Reply from Tebra
Thanks so much for the kind words! We're delighted that Luis made your transition smooth and straightforward.
The lady Angelica was very…
The lady Angelica was very professional and the time of the meeting with her was very clear and instructive
17 September 2025
Reply from Tebra
We're delighted to hear about your positive experience with Angelica. We're pleased that she provided such professional service. Your feedback means a lot to us!
Reply from Tebra
We're delighted to hear that you found Jafet to be knowledgeable and organized. Thank you for taking the time to share your positive experience.
Brandon Aburto is doing a great job…
Brandon Aburto is doing a great job walking me through the steps and answering my questions.
I
17 September 2025
Unprompted review
Reply from Tebra
Thanks for the wonderful review! We're delighted to hear that Brandon has been so helpful in guiding you and answering your questions. We'll be sure to pass along your kind words.
Reply from Tebra
Thanks so much for the great feedback! We're so glad your setup call with Luis went well.
The customer service honestly couldn’t…
The customer service honestly couldn’t get worse. They communicate primarily through email and take a pretty significant amount of time to respond to open tickets. Their prices are incredibly high for such a subpar system. The charting templates are easy to understand but not customizable and are bulky. In order to bill using their software for a small practice with 3 providers, it is $1200/month and half of the time, the system does not work. The e-prescribe is nice on paper but malfunctions regularly, requiring me to close the system entirely and re-open it. The “solution” I received when calling was to use Chrome so that is what I have been doing with no resolution. Overall, very unsatisfied with the customer service, price, and reliability of this system. You can find better and more affordable. I have been extremely impressed with simple practice so far and have been using it for about 3 months now. It is cheaper, more user-friendly, and very customizable. Ever since I signed the contract with Tebra 2.5 years ago, I have regretted it and I truly hope this review will save others the heartache that I have experienced daily since beginning to use this system.
17 September 2025
Unprompted review
Reply from Tebra
Thank you for taking the time to share this feedback. We deeply apologize for the challenges you've encountered with our platform and services, as what you described does not match the customer experience we aim to provide. We continuously work to enhance our platform and services, and regret that our current pricing and functionality did not meet your needs. Tebra takes feedback like yours very seriously and will be sure to use it to inform improvements going forward.
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